Should all US orders have been spawned by now? I haven't received my email yet.
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My subs now look to be shipping to Aus via standard mail rather than the priority mail I've set on the my subs page. Is this a glitch? I am concerned because i usually find packages et damaged via standard mail, but seem to arrive ok with the priority. Should I start a separate thread on customer service?
It's not even 9 AM in Seattle yet. I'd give them a bit more time to get things started...
We live in an Amazon.com world now ;)
Customer Service Dire Care Bear Manager
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No. Not all orders have spawned. I got about a 1/3 of the way through and some of those orders shipped on Monday before we knew we would have to push the bulk of the auth out a couple days. Christopher is testing and working out the last issues and we really hope to get the auth going Soon™.
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Here's hoping things get fixed Before the dollar stops being at the year's lowest value compared to the Swedish Krona. ;-)
Ooooooh!
Hopefully and anxiously awaits Order spawning email!
Probably replaced the pugwampis with goblins...
Probably replaced the pugwampis with goblins...
As long as we don't get to mites we should be O.K,
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Customer Service Dire Care Bear Manager
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Apparently the last ingredient needed to make it work was the salty tears of a Dire Carebear.
I've stopped it for a second to double check the orders it has created and if those all check out I'll get this thing up and running!
Yay! This is exciting!
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Customer Service Dire Care Bear Manager
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There were some people who have already recived their auth/spawn email and seen their stuff shipped. The bulk of people though should see their auth/spawn email today and a few of those *might* see stuff kick out for shipping today. Most people though will see the shipping email tomorrow or next week.
Inner Sea Gods is an April release :)
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Customer Service Dire Care Bear Manager
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The auth/spawn has about 40 minutes left. Unfortunately that is an eternity to a squirmy, wiggle-fileld toddler watching Sesame Street songs sitting on my lap. I'm going to let it run and I'll check first thing tomorrow to make sure it finished.
Cat-thulhu, the second thing I do tomorrow is poke/prod your order into shape.
thanks
sara marie
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Is it done yet... is it done yet... ;)
Thanks for taking such great care of everyone Care Bear!
Agreed - highly appreciated :) now to try and sit patiently for the complementary PDFs to hit the download pile so I can tide myself over with reading that as my book makes its way to Australia (and then hope to the gods that the delivery driver from AusPost isn't complete inept and tries folding the package in half to fit it into the letterbox again like he did last month)
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I hear you Mawgrim. I've had that happen a few times. Another reason to go with USPS priority - ships in a box which they can not fold!
Curiously my sub appears to have stepped up to USPS first class mail since I commented earlier, hopefully this will change since it's no faster or safer to where I live, and a hell of a lot more expensive for some reason.
Honestly Mawgrim if you have a larger sub its worth the increased cost for the added security and piece of mind. I've still had issues but they are always post issues. One thing I can say with certainty, Customer Service here is second to none.
If it wasn't just the Adventure Path sub that I have at the moment, I'd honestly not balk at the additional shipping cost to get USPS Priority. But adding extra subscriptions won't be happening until the other half starts working again, meaning I will have to stick with rolling the dice every month for the time being.
Also, I'm pretty sure that if the AusPost drivers could get away with folding the boxes, they would :P
Once I have the option to add extra material to my subs (and there are a fair few that have caught my eye over the last few months) I think I might take up the suggestion for the USPS Priority :)
I recieved the mail for my subscription order but one of the items that i had in my sidecart is missing, specifically the shattered star dice.
Ooh, shiny new format on the authorization e-mail!
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Customer Service Dire Care Bear Manager
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I hear you Mawgrim. I've had that happen a few times. Another reason to go with USPS priority - ships in a box which they can not fold!
Curiously my sub appears to have stepped up to USPS first class mail since I commented earlier, hopefully this will change since it's no faster or safer to where I live, and a hell of a lot more expensive for some reason.
Honestly Mawgrim if you have a larger sub its worth the increased cost for the added security and piece of mind. I've still had issues but they are always post issues. One thing I can say with certainty, Customer Service here is second to none.
USPS priority isn't showing as an option for me to change it too. I'm working with the tech team to figure out why.
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Customer Service Dire Care Bear Manager
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The auth/order spawning is complete! It did have a few hiccups along the way and I am combing through to find people who may have been skipped (I estimate this was only a handful of people). If you are missing your March order, go ahead and start a thread for your issue and we will correct that.
If you need to make changes to your order, make sure to visit your order history first: Order History. If the changes you need to make cannot be done from there, please let us know ASAP. Customer Service is trying to get through as many requests as possible, as fast as possible, as the warehouse is already shipping things.
Tapping F5, waiting for MM #1 to appear in My Downloads :)
Thanks for all of your hard work and long hours in getting this happening this month!
I love the new email format. VERY NICE!
USPS priority isn't showing as an option for me to change it too. I'm working with the tech team to figure out why.Oh well that explains why my subs is suspended at the moment. Sorry to be "that customer" gummimg up the works for you. I assure you I am in no way pugwampi, not even a half-pugwampi.
One quarter? ;)
Sara Marie and the warehouse crew need medals. For srs.
+1
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One quarter? ;)USPS priority isn't showing as an option for me to change it too. I'm working with the tech team to figure out why.Oh well that explains why my subs is suspended at the moment. Sorry to be "that customer" gummimg up the works for you. I assure you I am in no way pugwampi, not even a half-pugwampi.
I'm thinking one eight, but it's a family secret shhhh
*pokes the shipping Goblins*
Please, pretty please, can I get a shipping notification before Close of Business today?
PRETTY PRETTY PLEASE!
You are forcing me to have a productive work day instead of enjoying reading the MM AP!
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Hey Sara, I've been in contact a couple of times with someone in Customer Service (through email) about my subscription. I had asked if it could be shipped to another address for this shipment only, and had even given them the address, but haven't heard back or seen my shipment spawn. I'm just trying to make sure everything is going okay.
*dances and dances some more*
On my iPad as of this morning! :D