Erik Mona Publisher, Chief Creative Officer |
Erik Mona Publisher, Chief Creative Officer |
wally.west |
They literally just started, so I imagine it's still working its way through the system. It takes several days for the entire sub run to process and ship.
This is a shame. Maybe I am expecting too much, but as a subscriber and pre-ordering, you would think that we would have ours on release date. However with them not even shipping yet and my email stating they would ship between the 8th and the 21st, it could well be over a week after local shops have them before I even see mine.
Vic Wertz Chief Technical Officer |
1 person marked this as a favorite. |
We try not to unfairly complete with the retailers that sell our products. Many retailers already resent that we sell things directly. If we guaranteed that subscribers received product *early*, that would be a *huge* problem.
Our goal is for most US subscribers to receive their subscription product within a couple days of the street date. That's a goal, and not a guarantee, but we do hit it for most people most of the time.
wally.west |
We try not to unfairly complete with the retailers that sell our products. Many retailers already resent that we sell things directly. If we guaranteed that subscribers received product *early*, that would be a *huge* problem.
Our goal is for most US subscribers to receive their subscription product within a couple days of the street date. That's a goal, and not a guarantee, but we do hit it for most people most of the time.
I can understand and respect that. Maybe it is just that with this release being so close to a holiday. But all I can think is that if it doesn't ship until the 21st, it will be December before I get it. Expected transit time is four to five business days. And shipping on the 21st would mean that it wouldn't be delivered next week because of Thanksgiving. And I think that for a US customer to get a product two weeks after release date is a little too much to ask of customer.
danielc |
Our goal is for most US subscribers to receive their subscription product within a couple days of the street date. That's a goal, and not a guarantee, but we do hit it for most people most of the time.
I respect this goal, I must not be one of the "most people". So far it seems mine are averaging out to ship within a week and I receive my case within two weeks of street date. The worst one was three weeks after street and my best one arrived five days after street.
I understand why some folks get frustrated with the delivery times. It does feel odd to see people opening boxes at the FLGS knowing mine still have not shipped yet. But to be honest, if I get mine on the average of two weeks after street I am OK with it. They cost me less than MSR and I get the case incentive at a reduced rate. Overall, I know I will get them. Not a big problem, for me, in the end. :-)