Sidecart Luddite, please assist


Customer Service


So several months ago, the Lost Omens World Guide was included in part of my subscription, but through a series of unfortunate events, it ended up out of stock and in my sidecart. Now that it's back in stock, I'd very much like it out of my sidecart. How can I do this?


Also, I should specify that by 'out of my sidecart,' I also meant 'into my normal subscription schedule,' if that's at all possible.


Totus Gnarus wrote:
Also, I should specify that by 'out of my sidecart,' I also meant 'into my normal subscription schedule,' if that's at all possible.

That's what "sidecart" means

There are four "levels" of ordering from Paizo online

You can have items 'in your cart'
a) they can be "saved items, purchase later"
or
b) in your shopping cart

Both of those are lists of items that you have not yet purchased. You can purchase them by completing the checkout process, including shipping options and payment options. (For 'saved' items, you first need to move them back into your shopping cart)

c)You can have subscriptions
Those items are automatically 'purchased' (billed to your attached credit card) and shipped

and you can have
d) items in your sidecart. If an item is in your sidecart, you have completed the checkout process. You have also chosen the shipping option that ships those items with your next subscription shipment.

The alternative to having them in your sidecart is to have them shipped immediately, not waiting for the next subscription shipment.

Customer Service Representative

Hello Totus Gnarus,

I have moved your Lost Omens World Guide into its own order to ship. I have waived the shipping for the delay. I would have expected it to join the November items that recently shipped. Either way we will get it on its way to you for just the price of shipping the AP that already left! If you have any questions or concerns, please let us know. Thank you!

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