Subscribers with Gencon pickup


Customer Service


Any word on when subscribers with Gencon pick up will get billed and get access to the PDF? It seems like it should be pretty easy thing to do, with no shipping of actual product required.


Information here:

Hawkmoon269 wrote:

The GenCon orders have not yet been run. When that happens, your payment method will be charged and your PDFs will be granted. See this post. The GenCon orders were slated for being run on Friday, but there were some bugs. I'd guess they are actively working out those bugs and hope to run them very soon.

Hope you get the PDF soon and enjoy it!

Customer Service Representative

Hello JwJ,

As mentioned in the link Joana provided, there was a bug with the code for doing this and we were not able to do it Friday or yesterday. We expect to grant the PDFs later today.

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