I haven't got my shipping notice yet, should I be worried?
Begin Shipping Estimate: May 11th
End Shipping Estimate: May 22
No reason to worry until May 22nd, or until someone from Paizo posts that they've finished shipping this month's subscriptions.
Any updates?
We have about 9% of subscription items left to ship.
I must be in the last 9% then. Order number 3520687. I had ordered a bunch of Arkham Horror Dice to ship with me order, so hopefully that isn't holding it up.
Customer Service Manager
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We have about 9% of subscription items left to ship.I must be in the last 9% then. Order number 3520687. I had ordered a bunch of Arkham Horror Dice to ship with me order, so hopefully that isn't holding it up.
1 set is holding it up. Would you like us to move it to your sidecart so the rest can ship?
1 set is holding it up. Would you like us to move it to your sidecart so the rest can ship?We have about 9% of subscription items left to ship.I must be in the last 9% then. Order number 3520687. I had ordered a bunch of Arkham Horror Dice to ship with me order, so hopefully that isn't holding it up.
Any idea how long that 1 set is going to delay it
Got my shipping notice! :)
Crossing fingers really worked! :P
No, unfortunately it does not. I've been trying for a week now, still no shipping notice but my fingers hurt now. Ah, the agony!
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Customer Service Manager
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No, unfortunately it does not. I've been trying for a week now, still no shipping notice but my fingers hurt now. Ah, the agony!Got my shipping notice! :)
Crossing fingers really worked! :P
1 of your minis was holding things up. I've moved it to the sidecart and will get the rest shipped as soon as possible.
1 set is holding it up. Would you like us to move it to your sidecart so the rest can ship?We have about 9% of subscription items left to ship.I must be in the last 9% then. Order number 3520687. I had ordered a bunch of Arkham Horror Dice to ship with me order, so hopefully that isn't holding it up.
HI Sara, I called customer service and I had them go ahead and move the one dice set to my side cart. I just wanted to let you know here so you don't spend any more time on this matter. Thank you for your help and in letting me know what was holding up my order. :-)
1 of your minis was holding things up. I've moved it to the sidecart and will get the rest shipped as soon as possible.No, unfortunately it does not. I've been trying for a week now, still no shipping notice but my fingers hurt now. Ah, the agony!Got my shipping notice! :)
Crossing fingers really worked! :P
Aw, thanks Sara!
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Customer Service Manager
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The warehouse has let me know that they have wrapped up shipping all packing slips that had new release subscription items that could be shipped. If you have not had your order ship and you do not know why, please let us know! Please keep in mind we will be out of the office Friday, May 22 and Monday May 25th for PaizoCon/Memorial Day.
The warehouse has let me know that they have wrapped up shipping all packing slips that had new release subscription items that could be shipped. If you have not had your order ship and you do not know why, please let us know! Please keep in mind we will be out of the office Friday, May 22 and Monday May 25th for PaizoCon/Memorial Day.
Had no shipping notice so far. Not really worried yet as shipping to UK takes a while anyway but like having access to the downloads. Should I assume this is still pending as I restarted my lapsed subscriptions earlier this month?
Had no shipping notice so far. Not really worried yet as shipping to UK takes a while anyway but like having access to the downloads. Should I assume this is still pending as I restarted my lapsed subscriptions earlier this month?
It looks like there were some submission timing differences that resulted in your items staying in your sidecart.
I've kicked them out of your sidecart to an order that is set to ship as soon as possible. You should get a new order confirmation email and we'll get those on their way soon.
Thanks!
~Sharaya
Had no shipping notice so far. Not really worried yet as shipping to UK takes a while anyway but like having access to the downloads. Should I assume this is still pending as I restarted my lapsed subscriptions earlier this month?
It looks like there were some submission timing differences that resulted in your items staying in your sidecart.
I've kicked them out of your sidecart to an order that is set to ship as soon as possible. You should get a new order confirmation email and we'll get those on their way soon.
Thanks!
~Sharaya
Brilliant. Thanks. The quick response and resolution is much appreciated.
Brilliant. Thanks. The quick response and resolution is much appreciated.
Had no shipping notice so far. Not really worried yet as shipping to UK takes a while anyway but like having access to the downloads. Should I assume this is still pending as I restarted my lapsed subscriptions earlier this month?
It looks like there were some submission timing differences that resulted in your items staying in your sidecart.
I've kicked them out of your sidecart to an order that is set to ship as soon as possible. You should get a new order confirmation email and we'll get those on their way soon.
Thanks!
~Sharaya
Sorry. Whilst the order has gone through again I've had no shipping e-mail and so no access to downloads. The shipment has disappeared from My Subscriptions but not shipped apparently. A bit disappointed by that since, as I say, access to the downloads is great while the shipment makes its way across the Atlantic (and presumably across the US first).
I haven't gotten my shipping e-mail yet and when I check my account I don't see any indication of the order. :(
No shipping email for me. I'm used to being at the back end of the queue, but now it's after street date. My authorisation has come and gone twice now. :/
I haven't gotten my shipping e-mail yet and when I check my account I don't see any indication of the order. :(
Looks like the order is showing up now - # 3527246 - but it has a status of Pending and I never received the email.
I wonder, if my order hasn't been processed yet, to include those items from order # 3561193 that are in stock in the shipment.
Ok. Had my shipping e-mail today so all good. Off to download my new shiny things. Thanks all.
No shipping email for me. I'm used to being at the back end of the queue, but now it's after street date. My authorisation has come and gone twice now. :/Just an FYI Street Date is tomorrow.
You're right, I just get confused with dates. Keep forgetting I'm on the wrong side of the world!
Still a long time to wait, especially since it will take another three weeks for my books to arrive...
The warehouse has let me know that they have wrapped up shipping all packing slips that had new release subscription items that could be shipped. If you have not had your order ship and you do not know why, please let us know! Please keep in mind we will be out of the office Friday, May 22 and Monday May 25th for PaizoCon/Memorial Day.
El Ronza, your order, like mine, should have shipped already, but it seems we're both in the same boat.
I'll join you in that boat.The warehouse has let me know that they have wrapped up shipping all packing slips that had new release subscription items that could be shipped. If you have not had your order ship and you do not know why, please let us know! Please keep in mind we will be out of the office Friday, May 22 and Monday May 25th for PaizoCon/Memorial Day.El Ronza, your order, like mine, should have shipped already, but it seems we're both in the same boat.
And I don't think it has anything to do with overseas shipping. I'm located in the US. I used to be nearer to the front of the queue when I first began my subscriptions but the past several months (seems like a year-and-a-half) I've found myself in the back of the queue. I have even had to contact Paizo several times regarding my monthly orders. I understand that the folks at Paizo get busy but there is a point where it gets frustrating.
So I posted on the Customer Service forum about my missing May order - no response after over 24 hours and yet I see responses to other customers that posted before and after me about other issues. I tried calling three times tonight - all three times I never got through to anyone. The phone rang three-four times and then I was disconnected.
So I posted on the Customer Service forum about my missing May order - no response after over 24 hours and yet I see responses to other customers that posted before and after me about other issues. I tried calling three times tonight - all three times I never got through to anyone. The phone rang three-four times and then I was disconnected.
If you tried calling just now, you should know that customer service closed 30 minutes ago.
No shipping email for me. I'm used to being at the back end of the queue, but now it's after street date. My authorisation has come and gone twice now. :/
Sorry about that! I've noticed a problem and will send you an email with more information.
So I posted on the Customer Service forum about my missing May order - no response after over 24 hours and yet I see responses to other customers that posted before and after me about other issues. I tried calling three times tonight - all three times I never got through to anyone. The phone rang three-four times and then I was disconnected.
Sorry about that! The phone lines have been really crazy today, so it's been hard to keep track of where we are at on the messageboards. Sorry that it took me awhile to see your post.
Our phone line close at 5 PST. You should have the option to leave a voicemail after that. I'm staying late to trying to make sure the boards get done. Things are a bit chaotic post PaizoCon and we have some people out sick. We do apologize for any delays in response time right now!
I'll join you in that boat.
Also noticed a problem with your order which I will send you an email about.
So I posted on the Customer Service forum about my missing May order - no response after over 24 hours and yet I see responses to other customers that posted before and after me about other issues. I tried calling three times tonight - all three times I never got through to anyone. The phone rang three-four times and then I was disconnected.If you tried calling just now, you should know that customer service closed 30 minutes ago.
Actually I tried closing at 3:30, 4:00, and 4:30 Pacific time - I'm thinking they were having problems with their phone lines, which it looks like Sharaya confirmed.
