I've gotta agree with mevers here. I'm an Australian too, but that's not why I'm agreeing ;)
Gary really needs a break, and we know you guys all work really hard and pride yourselves on your excellent customer service. Although it may seem to some that nothing's happening, I know that Paizo is working to get me my Pathfinder. For other companies, you couldn't be so sure. To top it all off, you're giving us regular updates and you're willing to work overtime to get the job done. I'm as anxious as anyone to get Pathfinder, but I really appreciate what you're doing for us.
Thinking back to the announcement of the end of Dragon and Dungeon I was amazed that Paizo had something ready to start showing us and that it would be released so soon. And again, we all know that the gang will be doing their best to make sure the delays aren't as long for volume 2.
Anyway, I'm hopeful that Monday or Tuesday will bring the long awaited email, but in the mean time just remember that there's a lot of fans out here who appreciate all the effort you've put into this. Thankyou for all your outstanding work :)
I've gotta agree with mevers here. I'm an Australian too, but that's not why I'm agreeing ;)
Gary really needs a break, and we know you guys all work really hard and pride yourselves on your excellent customer service. Although it may seem to some that nothing's happening, I know that Paizo is working to get me my Pathfinder. For other companies, you couldn't be so sure. To top it all off, you're giving us regular updates and you're willing to work overtime to get the job done. I'm as anxious as anyone to get Pathfinder, but I really appreciate what you're doing for us.
Thinking back to the announcement of the end of Dragon and Dungeon I was amazed that Paizo had something ready to start showing us and that it would be released so soon. And again, we all know that the gang will be doing their best to make sure the delays aren't as long for volume 2.
Anyway, I'm hopeful that Monday or Tuesday will bring the long awaited email, but in the mean time just remember that there's a lot of fans out here who appreciate all the effort you've put into this. Thankyou for all your outstanding work :)
I am Australian too and have been away for 5 days just chedked the comput- got no Pathfinder but bot my PDF for 7 swords 'o sin. So I am well placated. I am hoping that my module and pathfinder will still be sent in the same envelope to save postage even tho I got D2 already.
I am Australian too and have been away for 5 days just chedked the comput- got no Pathfinder but bot my PDF for 7 swords 'o sin. So I am well placated. I am hoping that my module and pathfinder will still be sent in the same envelope to save postage even tho I got D2 already.
Oh, cool. My Seven Swords of Sin PDF isn't available yet, and I didn't think that it would appear before my Pathfinder seeing as I asked for combined shipping, but who knows :)
We feel it's best to try to communicate accurately.
And I really appreciate that.
We really hoped that we'd be able to finish out all of the international subs on Friday, but after getting through about half of them, we ran into a major problem that only Gary can fix, and he's incommunicado until Monday. Once he fixes it, though, Lisa and I will go down and help the warehouse crew finish processing them (even if that means we don't go home Monday night).
Well, if you had told us that on friday, I bet you'd have been spared a lot of criticism. I know I wouldn't have complained the way I did if I had known about the reasons for the new delay. It sounds like the poor guy really needed his rest... and by the way, as far as I'm concerned no one's required to work day and night to get me my pathfinder faster: not Gary, not you, not Lisa, not the warehouse crew.
With respect to the other things I wrote (giving PDF access to pre-paid/credit customers) I'm still completely baffled why your processes should be so slow (mind you, I'm not trying to criticize you or Gary or anyone else, I just don't "get it"). A modern database system with a few million database entries shouldn't need more than a few milliseconds per access, so even if there are dozens of operations per subscriber, you should be able to process several subscriptions per second. I think someone mentioned something like 50000 pathinder subscriptions in a different thread, so even at a leisurely 4 subscriptions per second, your systems shouldn't need more than three or four hours(!) to process all pathfinder subscriptions (not counting things like printing labels and sticking them to packages and stuff). If your setup can't do that, I'd say you've got a hardware and/or software problem, and Gary definitely needs some relief (another software guy to take some of his workload might be a start, and perhaps consider giving him at least one free weekend per month :-)
Chief Technical Officer
|
Fulfilling a subscription involves more than just making database calls. We have to communicate with other servers outside of our network for address standardization, postage creation, and authorizing and charging credit cards. This takes it into the realm of seconds per subscription, not subscriptions per second.
And keep in mind that our database is being accessed by a lot of other applications at the same time. The web store is still taking orders; folks like you are making and reading messageboard posts; people are still coming in and doing their subscription transitions; the warehouse guys are shipping other orders; customer service is looking up orders; PDF watermarking info is being sent to the PDF server; the finance guys are doing... er, whatever it is finance guys do; we might be entering distributor orders or generating our own orders from our distributors; we could be sending the weekly e-mails, or adding new products to the store, or writing or editing blog entries or product descriptions; our PDF partners might be uploading new products...
...and Gary definitely needs some relief (another software guy to take some of his workload might be a start, and perhaps consider giving him at least one free weekend per month :-) ).
They've been trying to get Gary another software guy for almost a year now.
Poor Gary. *gives the All-Seeing Eye a hug*
|
Chief Technical Officer
|
They've been trying to get Gary another software guy for almost a year now.
Or girl! You just need to work on your Java skills! C'mon!
Still no pdf for pathfinder or 7 swords of sins...
... and by the way, as far as I'm concerned no one's required to work day and night to get me my pathfinder faster: not Gary, not you, not Lisa, not the warehouse crew.
Full ACK!
Just checked my assets and there they are, Pathfinder #1 and D2, too. Hooray and thanks, guys!
Just checked my assets and there they are, Pathfinder #1 and D2, too. Hooray and thanks, guys!
Thanks to you I'm gonna check my e-mail AND my downloads page every half hour now :p
Just got the mail about ten minutes ago and am downloading now. And the D 2 pdf as well. :-))) (and spent five minutes searching for this thread...)
Ah, it is there now!
Stefan
*sniffle*
*cry*
*sniffle*
Thankyou! My D2 and Pathfinder just showed up for download! Hooray!
Ditto.
Waiting for the PDF seems to be much like a broken pencil ... pointless.
Not sure if they're doing this alphabetically, but if they are, it may help to know that my surname begins with F and I got the email a few minutes before I posted (see above). But as I said, I don't know if that's how they're doing things, and I had a bunch of other stuff bundled with that order.
I did also receive a mail overnight (Norway). I'm off to work though, no time to enjoy it until.. tomorrow actually..
Nothing yet - maybe there's been another hitch; or, given the time difference, they may still be working!
Nothing yet - maybe there's been another hitch; or, given the time difference, they may still be working!
Maybe they forgot to put the subscribers name on the label... oh, no, wait... that was TPFG ;)
|
CEO
|
Vic and I stayed at Paizo until almost midnight tonight and we now think we have shipped out all the Pathfinder subscriptions. If for some reason, you haven't received your email and don't have access to the Pathfinder #1 PDF, please email customer.service@paizo.com and let us know as there is something wrong with your sub probably.
Thanks for everyone for your patience.
-Lisa
|
Vic and I stayed at Paizo until almost midnight tonight and we now think we have shipped out all the Pathfinder subscriptions. If for some reason, you haven't received your email and don't have access to the Pathfinder #1 PDF, please email customer.service@paizo.com and let us know as there is something wrong with your sub probably.
Thanks for everyone for your patience.
-Lisa
Yup got it now.. THANKS for working late.. I know how much that sucks!
hmm, still no Pathfinder for me.
No mail here, and nothing on the "my downloads" page. *sigh*
Now I know how it feels when Santa passes you by without filling your stocking. :)
Vic and I stayed at Paizo until almost midnight tonight and we now think we have shipped out all the Pathfinder subscriptions. If for some reason, you haven't received your email and don't have access to the Pathfinder #1 PDF, please email customer.service@paizo.com and let us know as there is something wrong with your sub probably.
Thanks for everyone for your patience.
-Lisa
Thanks to Lisa and Vic for putting in the extra hours. I sure it's appreciated.
Unfortunately theres still no sign of Email/PDF access for me ! Email has been sent to Customer services.
I do have a combined sub and I've ordered the alternative cover version. Could it have anything to do with that ?
Is anyone else in the same situation as me ?
I still have not recieved my pdf download? Im I expecting something I wont be getting? I missed the boat for the charter subscription, and am just a regular subscriber, does this mean I dont get the PDF?
No, the European deliveries have been delayed due to technical difficulties. This includes the pdf.
However, I think what Lisa is saying is if you haven't got your PDF by now there's a problem with your sub ! At least that's how it scans to me... It seems that the technical difficulties have been overcome so if you haven't got it by now there's a different problem which you'll need to contact customer services about.
Hi all,
My volume #1 shipped on Thursday, 23th.
On my downloads section I have the pdf available.
daedel, el azote.
No email for me either, and an email has been sent to customer service. The first 10 issues of Pathfinder falls under the transition conversion for me, maybe that's the problem?
No e-mail for me, nothing in downloads.
|
No, the European deliveries have been delayed due to technical difficulties. This includes the pdf.However, I think what Lisa is saying is if you haven't got your PDF by now there's a problem with your sub ! At least that's how it scans to me... It seems that the technical difficulties have been overcome so if you haven't got it by now there's a different problem which you'll need to contact customer services about.
I stand corrected. Nothing for me either. Guess I'll have to send that email. Mine is combined with the Gamemastery module.
Me either - nothing. I too have a combined subscription.
Me either - nothing. I too have a combined subscription.So you all do not think it is because of Combined Subscription...
I also have COmbined subscription and got mine this morning.
Did you get your gamemastery stuff at the same time?
I have sent an email to customer service though I suspect they are currently asleep.
I have combined shipping but received D2 PDF a few days ago. I raised this on the boards when it happened but didn't receive any comment from Paizo staff so didn't get concerned.
I am a charter subscriber and have been for months.
When I checked my subscription information it said that my subscription starts with #2. I remember queries about this some time ago but I thought it had been fixed. I wonder if that is the problem.
I've sent an email to customer service too, but what has really got me worried now is that next to my order it now says... "cancelled Saturday"
o.
Where would I see the download for issue 1 if it was available?
I'm at work and so can't access my home e-mail, but I hadn't received an e-mail when I left the house this morning, and I can't see any download in teh downloads area of my account.
Anyone able to advise? Do I need to be e-mailing Customer Services.
For the record i also do not have a Pathfinder PDf in "my downloads". I checked the subscriptions page and I opted to have Gamemastery modules held and sent out with Pathfinder so there should be no delay on Pathfinder.
That said, Thank you Lisa and Co for working to fix this, I'm sure you are enjoying this least of all. As Jow said, I dont expect anyone to miss any sleep for me to get my PDF. I'm sure that these are teething pains and when they are sorted we will all be much happier with direct shipping and no TPFG involvement.
Keep us informed as always.
Elcian
My order is still pending (Players Guide, PF#1 and Seven Swords) and I too have no access to the PDFs :(. well Customer Service has got an email from me.
@crazy_cat
The downloads should be available under "Your downloads" if everything went all right.
Greetings
Celeblas
My order is still pending (Players Guide, PF#1 and Seven Swords) and I too have no access to the PDFs :(. well Customer Service has got an email from me.
@crazy_cat
The downloads should be available under "Your downloads" if everything went all right.Greetings
Celeblas
Thanks for the update - guess I'd best get an e-mail sent.
Sent an e-mail, too. I don't envy the guys at CS, but I have faith in their abilities :).
Oliver: Ähnlich bei mir ...
Same here...
I also have the combined shipment and got no PDF, neither Pathfinder nor D2.
Austrian Subscriber here, got both pdf's (Pa#1 & D2) today, about 6 hours ago.
Order History says "shipping".
(No, I don't want to tease you, I just want you to know, that not all of the international orders did go wrong.)