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Customer Service Representative

Posted July 30, 2014

Join the greatest customer service team in the industry! Paizo Inc has a reputation for providing the highest level of customer service, and now you can be a part of it, too!

Functions/Major Responsibilities

  • Answer incoming queries via email, messageboards, and phones in a timely manner
  • Troubleshoot any problems associated with our products, programs, or purchases through paizo.com
  • Provide a positive experience for all of our customers and fans
  • Help to make paizo.com a more user-friendly place to shop
  • Other duties as necessary

Skills & Experience

  • A genuine love for helping people and interacting with our customers is a must
  • The ability to maintain a playful and enthusiastic attitude in dealing with customers, even in high stress or otherwise difficult situations
  • Able to work both as part of a tightly integrated team and without supervision
  • The ability to rapidly adapt to a large workload and to juggle multiple tasks simultaneously
  • Able to quickly adapt to tools that are frequently being updated and changed
  • Four-year college degree or the equivalent in professional experience (2-4 years) required
  • Strong attention to detail and organizational skills required
  • Excellent written and verbal communication skills required
  • Strong computer skills (office, email, PDF readers, databases) and analytical skills required
  • Proficient with Mac OS X
  • Previous customer service experience preferred
  • Knowledge of Paizo Inc, our product lines, and the RPG industry
  • Typing skills of 70 words a minute or more preferred

Job Conditions

  • Office located in Redmond, Washington—no relocation expenses will be provided
  • This not a remote postition
  • Normal office working conditions

Job Benefits

  • Hourly pay at 40 hours per week
  • Starting pay based on experience
  • Fully paid medical, dental, and vision insurance
  • Access to a matching 401K
  • Generous vacation, sick leave, and personal days provided
  • Annual bonuses based upon company performance
  • Employee discount on paizo.com
  • Copies of all products produced by Paizo Inc

To Apply

Email your resume to sara.marie@paizo.com.
The subject line of your email should be formatted as follows: Your Name Resume Customer Service


Software Developer (Java)

Posted July 21, 2014

The software developer will design, document and construct software solutions in support of the Paizo.com website and its associated applications. The position will be a member of a collaborative development team working to support components of the Paizo.com infrastructure with an eye towards sustainability. This position is for our office located in Redmond, Washington.

Responsibilities

  • Codes, compiles, and debugs software by following functional and design specifications
  • Provides feedback for and participates in architectural design
  • Performs literate programming, using adequate commenting and documentation
  • Adopts industry standard and team-specific coding practices
  • Provides reasonable estimate of time and materials required to complete goals outlined by the Development Manager

Qualifications

  • 3-5 years Java development experience
  • 3-5 years CSS/HTML/Javascript/JQuery experience
  • 1-2 years of experience with relational databases, preferably MySQL
  • Ability to work as part of a highly collaborative team
  • Ability to work proactively and take initiative in a fast moving environment.
  • Ability to work at all levels of application development (front end, middle tier and back end)
  • Ability to use version control
  • Ability to design for scalability and sustainability
  • Experience with E-Commerce and/or CMS systems a plus
  • Experience with WebObjects a plus
  • Experience with Ember.js, Node.js a plus
  • Experience with Unix shell scripting a plus
  • Experience with c# .NET a plus
  • Experience working with Amazon AWS a plus
  • Experience with gaming community (particularly RPG) a plus
  • Bachelor’s degree in computer science or equivalent experience

Benefits

  • Be part of the team sustaining the number one RPG in the world, along with a host of other exciting products
  • Fully paid medical and dental for employee and immediate family
  • Generous vacation and sick leave
  • Access to company 401k
  • Copies of all products produced by Paizo Inc
  • Yearly bonuses based on company performance

To apply, send your resume to cort.odekirk@paizo.com



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