Grand Necromancer

Yoshua's page

Pathfinder Adventure Path, Lost Omens, Pathfinder Accessories, Rulebook Subscriber; Pathfinder Battles Case Subscriber. Organized Play Member. 1,377 posts. No reviews. No lists. No wishlists. 4 Organized Play characters. 1 alias.


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Received shipment today, no shipping notice. USA West Coast.

Box from Archon, the sprues were all in a bag with instruction sheets for each mini. Double checked and each mini in the box did have its own instruction sheet.

If you are wanting to organize your mini's by numerical sprue number, this is the order to put your instruction sheets in.

The numbers missing, when looking at the sprues, I am guessing are the 2 mini's not included in our packs.

Dwarf Sodlier, Half-Elf Operative, Half-orc soldier (2 pieces of paper instructions for this one), Necrovite, Half-Elf Steward, Elf Operative, Ryphorian Skyfire Pilot, Anacite Laborer, Obozaya Vesk Soldier, Ferani Nadaz, Skittermander with sword (this instruction sheet is mislabeled Anacite Laborer), Halfling Pilot, Lashunta Envoy, Human Solarian, Android Mechanic, Space Goblin Warband: 6 Minis, Asteray, Epic Obozaya, Vesk Free Captain, Human Soldier, Vesk Mercenary, Ysoki Gang Leader, Vesk Solarian, Shirren Operative, Android Xenoseeker, Ysoki Mystic, Shirren Scholar

If I counted right 32 mini's, 33 with the Android Mechanics Dog Drone.

Thank you to Archon for fulfilling what Ninja Division never could. Appreciate that you took up the mantle and you made fantastic minis.

Thank you to Paizo for letting Archon pick up that mantle.


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Ed Reppert wrote:
Something of an exodus? What's that all about?

When they fired Sara Marie and Diego quit in protest, vocally, there was a lot of dirt brought to light and the a lot of the visible CS team has moved on from the company since then.

Also during that time it came to light about company policies that were harmful to employees, and giving credit where it is due, between acknowledging and working with the Union and changes in leadership it gives me hope that they are moving in a good direction with that.

But we also lost a lot of community members during the process. Either because of the policies that came to light that they objected to or the infighting amongst our community where people let some pretty abhorrent opinions come to light and they got their posting privileges removed.

During the toxic back and forths, and because of policies, a lot of people cancelled their subscriptions in protest.

As for calling it an exodus, just head canon for me. I have no numbers as to how many people we lost in the community but I do feel that a big reason for the removal of the customer service forum was because of just how visible it was that people were asking for their subscriptions to be removed publicly and giving the reasons for it at the time.


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Anorak was right.

That being said, as someone who is neuro spicy stepping away isn't something my brain lets me do sometimes and being forced to step away physically is the only way to accomplish it.

I try to take that I am not alone in that mind set when interacting with people online and everyone is the hero of their own story. But when my brain spins up I can lose focus of that and defense mode is never pretty.


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Dancing Wind wrote:
Yoshua wrote:
A single forum user may single handedly be convincing me to cancel the bulk of my subscriptions.

And

Yoshua wrote:
My issue is a lack of communication and and a constant promise that it will get better.

How... Seriously...

Ok, you do realize that the straw that breaks a camels back isn't the first straw on the back right?

Can we agree on that?

Now re read what you quoted about 50 times with that in mind.


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New phone. Who this?

lol.

Humbly,
Yoshua

---
Editted to add:

My issue is a lack of communication and and a constant promise that it will get better.

Aaron is yet again here to let us know it is going to get better. <- this is not a dig at Aaron in the slightest. Aaron has done a fantastic job with the resources he has. Above and beyond what someone should be expected to be able to accomplish.

---

Second Edit to add:

This community ripping eachother apart is another reason why so many people walked away during the exodus. Convienient to just ignore the fact that it is our own community who was pushing each other out for various reasons not even a year ago. So if it feels strange to you that someone can be upset with someone else online? Well, nothing I can do to help you there. Good day.


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Dancing Wind wrote:
Yoshua wrote:

A single forum user may single handedly be convincing me to cancel the bulk of my subscriptions.

Humbly,
Yoshua

So all your posts about terrible customer service and Paizo "refusing to communicate" aren't relevant?

Neigh. This is a commentary on how exhausting it is when someone decides that they want to pick your words apart.

To be clear, I don't think I've had an issue with customer service communications when they actually happen. Others have, but my issue is with communication from Paizo or lack there of. The lack of the Customer Service forum itself. The doxxing of our members by the president of Paizo and the doubling down that firing the best Customer Service Manager I've interacted with was in the best interest of their company and our community.

Humbly,
Yoshua


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A single forum user may single handedly be convincing me to cancel the bulk of my subscriptions. This community fails to unite and that is its number one problem.

Nothing I said is wrong. Absolutely nothing. It is my experience and you can go back and read what was actually said with your own eyes. Someone deciding to pick it apart because of Their desire to be right is what is toxic around here.

And, if I do decide to cancel any subs, that doesn't mean I will disappear.

Humbly,
Yoshua


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It isn't a one time change. You really didn't read what he said.

The next one after this is also planned to not be blind boosters and they will let us know when 'Wizkids' determines it makes sense to go back to blind boosters.

Please, if you are going to tell me I am wrong, at least be right.

And you are the only one talking about 'any information at all'. Please stop misquoting me intentionally or insinuating I said something I didn't.

Truncating my sentence to misquote me does you a disservice.

And if anything, you can say he said they won't be bothered to give us any information in the foreseeable future because this doesn't affect subscribers for months.

In reality we plan out that 500$+ purchase months in advance, and this product is scheduled to land in November. It is coming fast.


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Good suggestions. I don't even think a weekly commitment to getting info out to subscribers is needed. That would be over achieving in my book.

Honestly if they have information and are deciding not to divulge it, that is an issue for me. If they have a schedule and release info on a schedule? Great! But that's not happening.

We, battle subscribers, used to get blogs about once a month or every other month about what was coming down the pipe. But there were vocal people that complained for various reasons. One I remember being we were getting Renders and not pictures of the actual Mini's which I thought was a ridiculous complaint. But they decided to let community members like the Galant Goblin take over promoting the mini's. Sounds good up front, but unless you are out there seeking information in the wild we just up and up lost our main avenue of information for the Mini's lines.

As for talent, think you have hit the nail on the head. The thing is, people leave their jobs for two reasons. Their manager and their pay. If their manager is epic they can overlook not being paid as well.

Since Sara Marie was fired the CS team has had a huge turn over. Diego was pretty up front that everyone on the team was working for beans and couldn't live in the city Paizo is based out of.

But they had a core team that was dedicated to our community. Now I am not sure I could even name anyone on the team other than Tonya.

Good points all around though. I wouldn't want to interact with a toxic community either. PF2E is an epic system, and yeah it came at just the right time to keep interest in Pathfinder high.

But communication is key for a company that is built around community. There needs to be some middle ground found where those of us who want to continue being patrons feel like we should continue.


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There's a difference between truncating a quote to make a point and actually reading what I said.

So again, here is the rest of the line you declined to quote above, and my statement stands.

Good day Cori Marie.

Yoshua said wrote:
They are also moving away from Blind Booster cases for Pathfinder Battles, and they are not giving any of us Battles subscribers any information as to what that is going to look like.

Feel free, if you wish, to quote where Paizo talks about what subscriptions are going to look like for me.

kthx.

---
Editted to add: In that same thread you quoted from? which was an answer to my original ask for info, I followed up in the middle of last month asking for clarification on Battles Subscriptions. Over 2 weeks and radio silence so far.


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Definitively not.

Telling us something is happening is fine. But what I said was they aren't giving us information about what it is going to look like as a Battle Subscriber.

They did the same thing to the Adventure Card Subscribers.

They did the same thing to the Pawn Subscribers.

They said they understood that it wasn't handled in the best way, and promised to do better at both instances.

Here we are again.

As a long time subscriber and Paizo Customer. Telling me something is a temporary change translates to 'We aren't prepared to inform the masses that something colossal is coming down the pipe, so we will wait until the last minute and then pull the carpet out from under our loyal customers, and then once again, thank them for their understanding."

And the only reason we found out what you listed above is because a separate site that tracks all of the WizKids products realized that we aren't getting blind boosters for the Impossible Lands. Asked about it and what it means here, and then we were given an answer, which is nice, but it was the least amount of information possible and has zero information about the ramifications to Battles Subscribers, and what the subscription model will look like moving forward.

----

And to be clear, I don't really buy the answer anyways as WizKids is still producing Icons lines in blind boosters. If anything I read the comment about Wizkids that Paizo's lines aren't as profitable as the DnD lines so they are changing it to make more per mini.

----

When battles costs increased and the Paizo price jumped by about 100$ we were told it was because Huges would be in the cases, which happened the first case. When it didn't happen the second case we asked and were told every other case. When that didn't happen we were told that wasn't why the price was increased, it was due to the cost of plastic, and this is the new normal. Now Blind Booster cases are 'temporarily' disappearing.

This is why when we are told something is temporary, I don't believe it. Also why I have trust issues. Tell me the truth up front and maybe I will take what you (Paizo) says at face value. But history tells me to trust my gut and not their word.


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Also:

If it does get decided within the team to start interacting more on the forums, here and other places, I have a recommendation.

Do yourselves a favor and don't take bait or respond to the lack of communication posts. Just start communicating. Communicate well. Communicate often. Answer questions and let us know our feedback is moving up the chain. Let us know when our feedback was received and actions implemented.

It will be seen, and appreciated. There is no need to make excuses or give reasons for the lack of communication since Sara Marie was fired. Just start communicating and responding to posts for community engagement.


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I know the CS team has had major turn over since they idiotically decided to let the best Customer Service Manager I have ever had the privilege of interacting with unceremoniously let go.

But, the complete lack of interactions makes me worried. This can be chalked up to Gen Con, but lets be honest, this has been a problem since Diego let the cat out of the bag about how they mishandled Sara Marie and Tonya was taking over the department.

Removing the Customer Service forums was positioned as a win for the team, but at this point it feels like the majority of the team they were trying to get a big W for has left the company and I don't think that it is a coincidence that the team has been mostly invisible on the forums and whenever a ticket is missed and publicly admitted to Tonya apologizes personally that she missed it.... when she is visible on the forums at all. I thought the e-mail system was set up to make it so the team had visibility and tickets would be taken care of in a much more timely manner. I know my PaizoCon refund was missed after emailing and it wasn't until I made a post on the forums with all of my order information that it was finally taken care of.

I have said over the years that customer service has been a huge part of why I support the company, because it made me personally feel like my voice mattered and they took all of our concerns seriously.

I can't say that anymore. The lack of visible movement with the Union is concerning too. It can be slow, but this is molasses.

Jim taking the reigns from the doxxer is great, but the doxxer still on the pay roll is less so. It doesn't show the commitment to the community and it is just another placating move. Step in the right direction but if the steps are just there to stem the tidal wave, well. I am unsure how much longer I am going to keep my subscriptions going.

They are also moving away from Blind Booster cases for Pathfinder Battles, and they are not giving any of us Battles subscribers any information as to what that is going to look like.

As a former Adventure Card Subscriber, I will say the writing is on the wall, and the Blind Booster mini's is another key factor in why I didn't leave in the mass exodus. Take that away and it's just another reason to re evaluate.

Communication is key. And Paizo is refusing to communicate.


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You didn't jump the gun.

In my experience even when the CS team goes through and tries to catch issues with all the orders someone will slip through the cracks. Never a bad idea to ask for someone to get their eyes on your order.

I've had back ordered items hold up my subscription at least once, and I don't think there is a trigger in the system to alert the team to know which orders are affected without going through manually. At least that was the impression I got when they fixed mine.


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Missing the active Customer Service forums at the moment where I feel like answering the issue about backordered items holding up subs would have been highlighted instead of hidden in the announcement thread.

Hive Mind is our strength.


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It's good to have Steve back answering questions, just showing appreciation again here.

Shipping window definitely varies. I take whatever is posted on the announcement post as a guidance more than a set in stone timeline.

As for shipping being finished. They typically do stop in and let us know when it is complete. If they haven't spoken up they haven't finished, someone should update the main post from the 22nd though to appease some of the worries that people may have gotten missed.

At this point I would say shipping is still on going, and until someone stops in and says it is complete I wouldn't worry too much about not getting notice yet.


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I've had items ship after street date. Only once did we get the PDF's on street date when shipping went over since I've been a subscriber.

They try to get them out by street date, and it is rare that they miss that mark. Definitely not often enough for me to get upset about it.

I subscribe for the perks. Perks being discounts and pdf's. The whole before the street date is an unspoken benefit when it comes to subscribing, not a guarantee. Just a nice boon most months.


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My watch continues.

Glad to see your avatar back Steve. No longer just some body that I used to know :D

Hope this is a sign that with the work Paizo is doing and working with the Union people will recognize that things are moving in a good direction around here. If not being too presumptuous, I am taking it as a better omen.


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Aaron Shanks wrote:
Wzrd wrote:
Due to the cost of international shipping, I would had of loved to see the ability to subscribe to just the PDFs.
If there was a PDF subscription, would it change your print buying habits?

I might start subscribing when it comes to Pawns.

I would pick up pawns at the FLGS if I was going to run a campaign that would use the set, but after I got more minis than I knew what to do with I stopped.

If I could print out specific NPC's on demand for example I would have no problem printing and placing the pawn.

If you guys are cancelling the Pawn line I think this might be a golden opportunity to test the waters for PDF specific subscriptions. The art work is already there in the adventure path 95% of the time, just need to have it sized for a printable pawn.

Shouldn't hurt retail print sales because you already offer PDF's of the pawns anyways and people who would go that route already were. This just keeps the option open for people who like to have the creatures and npc's specific to an AP represented with official art.


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The writing has been on the wall for the pathfinder pawns for months. This would be that notice....

Mind you I understand the anger, felt the same way when I restarted my sub for the card game after the reboot to only get the core and initial expansion. Still sad about that, but not every product will continue to infinity.

I think it would be smarter for them to make it a purely PDF product for people to print it out and they provide the art. Not hard to put them on card stock or foam core and make our own pawns and they wouldn't be out the cost of producing physical products.

Especially when they have the art already made for the books and the battle/npc cards ready to go. Resize and resell.


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Sventi1989 wrote:
Austin Phillips wrote:
We have a systems update ready to roll! As a result, we are going to wait for it to occur before we authorize July subscriptions. We plan for our new subscription authorization date to be Friday, July 8th. We are not pushing fulfillment, so we will start shipping subscriptions on Monday, July 11. We appreciate your understanding!
My subscription order seems to have disappeared from my account. I'd had the order in my upcoming orders 2 days ago, but it isn't there anymore. IS this because the authorization date changed?

This happens when they are processing order authorizations which are going out today. Check back in a bit and it might re appear as a pending order.


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@Dancing Wind

Just got my order authorization for July and my Legacy Paizo Advantage is listed so it looks to still be working as of today.

The phone number in the FAQ has never been removed, I would not count on it being active. Use email to cancel any subscriptions by emailing customer.service@paizo.com

Wish they would get around to that FAQ update, this is now a frequently asked question lol


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Appreciate you pathfinding pioneers. Or in this case starfinding?

Anyways, successfully added the code in my accounts page, scrolled to the bottom and finalized the order and shipping thanks to you guys who went before me.

Much appreciated.

Still think at minimum Paizo should have covered shipping. They got paid for the license use and we got robbed because they told us to trust them.

Would have preferred a refund. Never really going to play Starfinder but I may find a use for those space goblins for a one shot in Pathfinder I guess.


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Timothy Ferdinand wrote:

I backed the kickstarter - where do I get the “codes” referred to in the blog?

Thanks

Check your spam box, it is in an email that looks like a notification of a Blog update from Paizo.


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Patience is a virtue. I do my best to hit that 100$ mark to get the 10$ shipping discount most months where my subs come in under 100$. I order things, set them to side cart and do my best to forget I ordered them until they arrive.

But yeah, if you side cart an item any of them that are available or release the same time your subscriptions release will be shipped with that months subscription order. If your next sub is a month away, that is when they will ship.

Like GM Numbat said though, if you want something shipped immediately you can select that when you place the order too. Typically mine tend to be set to ship immediately and I have to verify that they are set to side cart before hitting submit.


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Ed Reppert wrote:

1. Why is it that when I post a reply to a thread, most of the time it doesn't show up?

2. If Paizo is shipping stuff via USPS why do they keep giving me tracking links to UPS-MI which never have any tracking information?

1. Boiling water situation. Completely random, or in the case of boiling water scientific, but in reality the Matrix is screwing with us.

2. Been this way for me since the beginning of time. UPS-MI has never once updated with a delivery schedule for me. and oddly this time I don't see a USPS shipment in my account either so I have no clue when it is coming. Just that they say it has shipped.


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Just stopping in and seeing if there was any new news on this one :D

Maybe a nugget at PaizoCon?


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My watch continues. And I am ok with the length of my watch being extended this fortnight. Why? Because CMON has accosted my gold pouch with shipping fees of unusual size for the Marvel Zombies kickstarter, and any delays help push this to the next dawn of the paycheck.

We will endure this watch, as none have endured before.


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Response is to Sunderstone. Forgot that I try not to quote when possible.

There is a lot of or's.

Personally I think keeping accountability visible is where it is at and appreciate that they asked the question as respectfully as one could hope. Got an answer that was less than ideal and vocalized that as well.

As for your back and forth. I could go into the long list as to why it is essential for visibility if accountability is to take place, and why the person in question has until this date never publicly been held accountable and even in this they are still stepping down in what seems to be a voluntary action publicly regardless of what took place behind closed doors.

So, no thanks. I appreciate what Keftiu did here, and had they not beaten me to it I would have done the same. I appreciate that they did it with far more class and tact than I am typically capable of.

Editted to Add:
It also appears that those who claim to have a desire to keep a thread on topic can't help themselves but derail it at every chance instead of, you know, not doing that.


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Congrats Jim!

I am enthusiastic about this direction, and can't wait to see where you lead the team.

Keiftu is no troll, and trying to project that on them is not cool. They asked a very valid question, and got an answer. Saying it is derailing the thread is what is going to wind up derailing the thread. Could have just not commented, and now there is a back and forth.

If Jeff has health issues I wish him the best, and a speedy recovery. At the same time I had no faith in his leadership and am happy to see Jim take the reins, cautiously optimistic. As someone who was seriously contemplating reducing or canceling my subscription now that Book of the Dead delivered I can say this move will make me feel a bit better about maintaining subs while the work is being done.


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Themetricsystem wrote:

The Paizo CS team has literally never been as quick and responsive as they have become in the last few months so this sounds like this is being caused by an issue on your end of things.

If you're not getting responses from them the most likey issue is that you're either contacting them from an email address they can't actually reply to, you're not identifying yourself properly in the email, or you are being responded to but your SPAM or Firewall filters are misconfigured.

Negative Metric.

I submitted a ticket for my refund. Got the confirmation that the ticket was created.

Only reason I got a response was because the Director of Community saw a post I made saying I hadn't gotten a response with my ticket number and order information.

She told me that they had no record on the back end that a ticket was ever made. There is definitely something wrong with the system.

I will also say I've had quick responses in the last few months as well. But this isn't an issue on our end. There is something wrong, and the fact that they don't see a ticket at all when a ticket number was generated points to someone deleting tickets outright. Ticketing systems don't do that on their own.

If we had a customer service forum where the hive mind could all talk about the issues then there would be more light shined when issues happen. But alas, that was removed.


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I submitted a ticket and got the automated response. I was vocal in the blog post where people were asking for refunds and customer service reached out to me letting me know that they didn't see a ticket in the system for me and asked me if I still wanted a refund.

Looks like you were posting there too.

Removing the CS forum is a mistake in my opinion, no where to consolidate issues like this. Had I not been vocal on the PaizoCon post I would likely still be in the head count.

CS came to that post and said that everyone in the system who had asked for a refund had been granted a refund. I don't know what is wrong with the ticketing system but this feels like another notch against removing the customer service forum to me.

url for the original post where people were talking about refunds:

https://paizo.com/community/blog/v5748dyo6shz3

Go to PaizoCon Blog Post.


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Subscription delivered and unboxed.

01 Biloko - Small Common: 4
02 Anadi Elder - Medium Common: 5
03 Ant Gnoll- Small Common: 4
04 Blood Seeker - Small Common: 5
05 Charau-Ka Warrior - Medium Common: 4
06 K'nonna - Medium Common: 4
07 Kishi - Medium Common: 5
08 Leopard - Medium Common: 4
09 Matanji Orc - Medium Common: 5
10 Rompo - Medium Common: 4
11 Senghor Priest - Medium Common: 4
12 Umai - Medium Common: 4
13 Vidrian Revolutionary - Medium Common: 4
14 Eloko - Medium Uncommon: 3
15 Anadi Spider Form - Medium Uncommon: 3
16 Fiend-Keeper Frogfolk - Medium Uncommon: 3
17 Anadi Hunter - Medium Uncommon: 3
18 Copper Man - Medium Uncommon: 3
19 Goloma - Medium Uncommon: 3
20 Kaava Stalker - Medium Uncommon: 2
21 Shisk - Medium Uncommon: 2
22 Taralu Dwarf- Medium Uncommon: 2
23 Witch Gnoll Bonekeeper- Medium Uncommon: 3
24 Ekujae Ranger Green Cape - Medium Uncommon: 2
25 Ekujae Ranger Red Cape- Medium Uncommon: 3
26 Arboreal Warden - Large Uncommon: 4
27 Grizzly Bear - Large Uncommon: 4
28 Jungle Drake - Large Uncommon: 4
29 Karina - Large Uncommon: 4
30 Lioness - Large Uncommon: 4
31 Aigamuxa Running- Large Uncommon: 5
32 Aigamuxa Hand Stand- Large Uncommon: 3
33 Walkena - Medium Rare: 1
34 Black Heron - Medium Rare: 1
35 Conrasu - Medium Rare: 1
36 Grandmother Spider - Medium Rare: 1
37 High Sun-Mage Oyamba - Medium Rare: 1
38 Shosenbe - Medium Rare: 1
39 Thabsing Blood-Eye - Medium Rare: 1
40 Waiting One - Medium Rare: 1
41 Anwigasi - Large Rare: 2
42 Asanbosam - Large Rare: 2


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My watch has ended. My downloading has begun. My rolling of my iconic Necromancer with official rules.... is about to begin....


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They moved to only emails a few months back and removed the forum.

Email CS, but the 'typical' answer to that issue is that your billing address in the system isn't identical to the banking information. The hold on the funds will typically roll off, but you are stuck until they do if it is actually holding the funds.

I have better luck with credit cards vs bank cards, but if that's not an option it I suggest making sure the billing address on the Paizo account is identical to whatever you have on your bank and Paizo can try to run it again if it really did not go through on their end.

I miss the customer support forum


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Excitement rising. Charges have hit the card... just waiting for shipping notice.... /crosses fingers


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whelp, that just happened. My Auth updated to include the case.

Think I am going to have to roll initiative if she sees that charge.... maybe a stealth check....


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Checking in. No news yet. Possible update incoming from Feb. This checks.

Carry on.


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My watch has begun.

@Phaedre

no update that I have seen and I've seen people asking. I believe we are getting a huge pawn box when king maker 2e is released, but haven't heard anything beyond that.


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Pigraven wrote:
It appears these officially launched yesterday.

Just waiting for the singles to show up :)


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Doesn't happen often for me, but super anxious for shipping to start :D

Normally I am fine waiting because I tend to get the PDF's before release date, but this round I really want to devour that book of the dead.


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i'm thinking iZombie when it comes to intelligent playable zombies. Hoping there is a hunger mechanic where a player who remains unfed may turn on their party.... Well, their living members anyways.


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Wanted to thank Tonya for keeping an eye on the forums. Looks like the ticket I submitted via e-mail may have not generated a ticket on their end, or is missing. She emailed me last night and let me know that she didn't see a ticket on her end and wanted to verify that I was asking for a refund.

Sent my response off and just waiting for the refund to be generated now.

Miss having an official customer service forum to keep track of these things, because coming back to an older blog about PaizoCon to see that tickets weren't formed feels very clunky.


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Read this, thank you for your words and thoughts. Very much appreciated :D

Looking forward to more visibility on Paizo's stances and seeing what actions they can take to expand inclusivity.


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Book of the Dead is probably the book I've been waiting for since I started playing RPG's over 30 years ago.

Excited for it, hoping it lives up to the hype :D


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Joe De Bari wrote:
I haven't received my refund yet either. I opened my request on Feb 27 (Your support ticket ID is 148395). Tonya even wrote me to say they couldn't find it, which was troubling because I saw it in my order history. Fortunately, I had the original order email still in my inbox as well and forwarded that to customer service on Mar 16. I haven't heard anything since then, though I've asked for an update a couple of times.

This right here is why I always felt better when we had an open customer service forum. I agree that personal information should not be out in the public but when we have something like this going on it should be visible.

I have received no response other than the automated one generated when I requested the refund.

The PaizoCon tickets were removed from our e-ticket listing a long time ago. Would say well before last PaizoCon online.

I was never refunded, never requested a refund prior to submitting a request before the deadline now. I had assumed my refund would be issued as a priority because I put in the subject line what they requested we put in the subject line and we are now weeks later with absolutely no word about it.

Paizo seems to like it better when there is no where to publicly pool our knowledge when things are going sideways, which is one of the reasons I think the Customer Service forum was removed. I know the corporate word smithing that went along with a streamlined ticketting system but if absolutely no one has received a refund. Paizo isn't acknowledging us in these threads. And now someone is saying they are being told Paizo has no reference that they even had tickets?

Is this a joke?

For the record:

I requested my refund for 2 Paizo Con tickets and 2 Banquet passes on 3/10/22 before the deadline.

I received confirmation of the ticket created: Ticket Number 149410

Original PaizoCon and Banquet tickets ordered on:
December 5, 2019: 4 day badge + banquet Order Number 9704058
Jan 14, 2020: 4 day badge + Banquet Order Number 13505377

You all could have avoided this with giving us information a couple weeks ago about the status of the refunds. I shouldn't have to put you guys on blast for what should have been a simple process. At minimum keeping us informed of the status would have been sufficient.

Now looking at my orders those tickets have been converted in the order to be a 2022 3 Day ticket instead of being refunded. In the best possible light they are having issues and converted everyone over to 2022 before refunding. Which explains why they have way over the 500 tickets already allotted. I wonder what their count would be if the actually issued the refunds promised.


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Darth_Mjollnir wrote:
Yoshua wrote:
Wondering if anyone who submitted a request for a refund has actually received the refund?
They haven't addressed a single comment, question, or concern about PaizoCon yet. Not a single one, as far as I can see.

Which is why I actually went through with the refund request before the deadline.

Not a lot of information or confirmation going on with PaizoCon. I am sure it will be great, but the forum presence/interaction we usually have with upcoming products and events has been reduced, in my opinion, since the official CS forum went poof.


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Wondering if anyone who submitted a request for a refund has actually received the refund?


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Loving all the info coming out about what is in this book right now. Can't wait to have it in hand. Vampire campanions are epic.

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