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Really can't wait for you guys to work the kinks out of this new store front. Gotta be rough on the back end. Hellfire Dispatches and Monster Core 2 pawns on my order. Both shipped now. Issue 1: Hellfire Dispatches still has not shown up in my library. Issue 2: Gold for my subscription purchase from last month and this month still has not shown up in my Paizo Plus rewards.
I hit retry now on my manage subscriptions page and it said it processed. Pawns are in my Library but Lost Omens Hellfire Dispatchers is not. Paizo Plus gold has not been added for this order, which may take until after it is shipped. But last months order has not been applied yet either and it has definitely arrived. Can't wait til these kinks are worked out of the system.
+1 to getting the email
+1 to getting the error on the payment method I've always used. Have not tried to troubleshoot myself, but adding my voice to the issue
I submitted an email. On my upcoming subscription email, and in my manage subscription area on the website there is a line for Dark Archives Remastered. I already received this with my January subscription. I am probably not the only one who had the extra book attached, but not everyone will pay attention to the emails. Posting for visibility.
Same. +1 Last month I sent in a ticket and they added it for me and said that it should have auto added when the final box shipped. I've received my sub, still have not seen the gold hit my paizo plus yet.
Update: Hellbreakers is now in my downloads. The single file gives you the option to download as a zip or individual files (AP and Maps) When downloading the zip option it just downloads the AP. Downloaded the maps on their own just fine. Woot!
Adding voice that hellbreakers is not in my library.
Just redeemed gold for the first time to get society modules. This is clunky. There are pros and cons, but this is clunky. If someone wants to play society module which they previously would have received monthly they now have to wait until they have accrued enough gold for the coupon to be available. This is a non issue for people who received it free because they forked out for 4+ subscriptions at a time. Will likely have a surplus of gold. The issue is that if you want to play the MOST RECENT module you have to either eat the additional amount you would have available from the coupon as a loss, or wait until enough module shave released for the coupon to be the value you are spending. At that point though if you spend 50 gold for 10$ off the cost of 2 modules comes out to be more than 10$ so what was previously free you pay a nominal dollar or 2 more. I waited until I could do enough modules to fill up most of that 20$ coupon and then pay a nominal amount over to pick them up, then eat that amount in the second order because the second order had extra on the coupon for my second order. Had to do it this way because it only allows you to put 1 coupon per order. If I could have put 2 coupons on the order I would have been able to put them all in one bucket and came in just under what the coupons were valued at. I know others have already brought it up, but since this is my first round going through I wanted to put in my 2 cents. My 2 cents is even with the flaws I like this system better. It gives me flexibility to be able to decide how and where my discounts are applied. I however do not like that I am limited to one coupon per order. I was looking at the other options available for using my gold and I have enough gold to knock quite a large chunk off of an order if I was allowed to stack coupons. The other complaint is the restriction on not being able to use coupons on my side carted items. Boo. Those are my only complaints really. Not being able to stack coupons onto an order. If I have enough gold to pay for a case of minis, it should be possible to stack those 20$ coupons until those minis are free. If I can't add a coupon to a subscription, ok valid, I should be able to add it to a side carted item just because it is going to be shipped and charged with my sub I now lose that access? Boo.
Update. Went into my junk folder and it was there from a new email sender. Check your junk mail: Paizo Store
Recommend you set this to never block sender if yours came from the same. I will say that the email says I am getting the Hellbreakers AP, which is correct and what I see in the subscription manager. The email also says I am getting a case of planar perils, the diabolic dragon and another dark archive remastered. Mind you those are the items I got last month. Guessing the bugs/kinks are still being worked out. Right now my subscription manager only shows the Hellbreakers AP which so far as I can tell is what I would expect for this months shipment.
Did not see am order reminder on the 12th. Getting in the habit of checking on my own, but if I didn't get one by today I am probably not the only one. Having a dedicated post in announcements is sorely missed.
Same problem for me. As far as I can tell, I haven’t had any gold added to my account since 11/26/25, and I’ve made several hundred dollars worth of subscription and standard purchases since then.It really doesn't seem to be working properly. Neither of my January purchases are reflected in my rewards history, and it doesn't show any updates there for me since 12/18/2025. Same. I submitted a ticket after this order because it was a big one. Think support manually added gold to the account for me but told me it should be working. They said after the final shipment goes out it should be automatically added. Will keep an eye on it.
Well the time has already passed for that one, but there is an option under your subscription manager, under more options "skip product"Why has the time passed? I had no inkling that I was going to be charged for the remastered version of a book I already have! Check the email you have registered to the store page, and check your junk email. You should have gotten a notice 5 days before the charge date that you could log into the store and update any of your upcoming subscription items. Mine came on 1/19/26 with the subject "Your next subscription order is coming up soon!" it lists out the products and a link to the subscription manager. If you aren't getting THAT email then you need to make sure your email address on the store is correct and contact customer support because that is the proper notification for upcoming charges. We have 5 days to update our orders from that monthly notice. They are not posting upcoming subscription items monthly the way they used to in the announcements forum. If they did that in tandem with this then I don't think people would be as confused as they are, but they haven't responded to people requesting to bring back the monthly product updates.
Just looked. not one of my purchases I have made on the new store has added any gold to my account. And it is a significant amount especially with this recent order.
How long should it take from paying for an order/subscription to Gold landing in the account?
+1 for bringing back the monthly post. KCunning: Check your email from the 15th, 5 days before we get charged we should get an email letting us know a sub is coming up, the contents, and a reminder to go in and edit anything we need to edit. But yes, the monthly announcement is sorely missed.
Chiming in that I don't think the Pawns for Battle Cry are the right pawns, I checked and they are the NPC Core pawns like Aventhar said. Also missing its front page/cover.
The store and the forums have two different accounts. You need to create a second account for the store, it can use the same email and password, but you do have to create a new account. When was the last time you made a purchase? They changed the back end of the store but when you click on the store it is still Paizo.com If it isn't accepting your password, that is what happened to all of us when they updated the store. Do a forgot password and change it. It can be the same password you use for the Paizo main site, which is the login for the forums. Your digital downloads are now split between both of the sites. New purchases will be on the new site, and legacy purchases are being migrated over to the new site but isn't complete. When downloading your pdfs from the old site you still use digital content here, on the new store page it is under the Your Account drop down and then Library. Hope you get this sorted.
So about 5 days before the 20th everything in my subscriptions updated. I got 2 emails telling me to verify my subs. First was on 1/14 from Paizo Goblins asking me to verify the subs. The subs in the list at that time had not been updated so nothing to verify. Still showing place holders. Then on 1/15 I got another from Paizo Store saying Your Subscription Order is coming up soon! This one had a list of the upcoming order and all of my items in my subscriptions page is now correct. Discounts also appear to be correct. So working as intended, 5 days before shipping day we get that notice. Will try to curb my anxiety in the future. Would still appreciate an announcement post for a one stop shop for the upcoming months releases, and a place to check in.
We are coming up on January 20th which is the next slated auth date for subscription holders. On the new website all of my subs for that date still show the generic picture holder, generic name and generic $0.00 price for the next sub. While I would be thrilled with a free shipment, I doubt that is happening. One of the big features advertised on the new webstore was the ability to see our upcoming subscriptions, and either decide to skip or purchase them. I plan on purchasing all of the upcoming subscriptions, but not knowing what is coming, or the total cost, is disconcerting. Previously by now we would have an upcoming subscription thread in the announcements forum. We haven't seen the new physical product release thread since November. Asking for those to be re instated, even if we do get the upcoming subs in the store listed the way they should be. It is a one stop shop for people to check in and discuss the upcoming releases and right now we don't have that. We also aren't getting dedicated product posts for every upcoming release, example for that is the upcoming Battles release Planar Perils. (which I am eagerly awaiting, models look epic!) I know you guys are working through issues on the new web store, I don't think that subscribers should be put on the back burner during the process when it comes to being informed at minimum with the same information we are accustomed to from the previous store. Help?
Are we no longer getting the monthly announcement for upcoming releases? January 20th is coming soon and my subscriptions on the store page are still generic place holders with no prices.
More I sit with it the less likely I am to buy singles or additional boosters or any mini's not part of my subscription from the site now. Losing that 30% discount for being a subscriber is a big hit for adding mini's to the side cart. Hope you guys decide to bring that back. Having a lower discount on the epic monsters than the booster cases when we used to get the premiums for a huge discount originally, over time the benefit to subscribing to the booster cases is a lot weaker than before. hope you guys reconsider this and re add the 30% discount to case subscribers who want to add singles and other in stock battles items to our side carts. I used to sing accolades on other sites and promote your battles sub because of the benefits. Its still a great deal for the case itself, but sad that we have lost so much of the other benefits over time.
I miss product discussion and reviews. Same. The forum is still there but when a product page goes up there isn't an automatic post made for it. Still waiting to see a post for Planar Perils minis in the products forum for example. Alot of functionality that we were accustomed to vanished overnight. Site looks slick, but navigating it is cumbersome. The search feature isn't intuitive and does not come up with results I would expect, having to modify the search multiple times to find miniatures that used to be clearly organized by set regardless of in stock or not. Having the product discussion on the product page let me go through and see what people had said about the module. That was something I didn't know I would miss until it poofed.
Thanks for the update, looking forward to seeing how this works out. Have not seen any word one the lost 30% singles discounts that battles subscribers had on the original store. Still holding out hope that this is something being worked on as it is a big bonus for subscribers to be able to purchase singles at a discount. The 15% discount is nice, but not automatic with the battles sub, have to sub to 4 items or get legendary, and not as large of a discount as we were getting. Question: If you are in the subscriber discount bucket does that actively disqualify you from store discounts, or will the larger of the 2 discounts apply?
Has anyone who's order history not come over had it restored yet? Still waiting to get into the top tier of Paizo Plus To get your Charter subscriber discount you will want to submit a ticket to their ticketing system either email or https://support.paizo.com/support/home
Interesting. Checking in.
Has anyone who's order history not come over had it restored yet? Still waiting to get into the top tier of Paizo Plus
Can't wait to see shipping notice on these :D
Does anyone know where we can go to see a list of which subscriptions we are signed up for? The My Subscriptions page has what subscriptions are shipping in the next few months, but I just wanted to double check which subscriptions I have. Click your account name in the upper right and select subscription manager. It will list your upcoming orders and all subs you have on your account.
Sent in a ticket. My sub order generated, still did not have the 30% discount for the ap but not worried about that this month. They are squishing so many issues and making progess. However, it shows 0$ for shipping. Expanded that out on the invoice and it shows my order is slated to be picked up by hand at the warehouse. Don't get me wrong, would love to come take a tour and I don't live too far away. But I don't think that picking up at the warehouse has EVER been a viable option for subscription delivery lol. Check your orders friends, just in case. I definitely did not select pick up when I set up the subs.
Cross informed, removing post because it was part of a solution. Apologies for confusion
Agreed, and this feels like this is the source of miscommunication that has been plaguing this changeover. My 2e receipts have always shows the Legacy Paizo Advantage as their discount and I am solidly a subscriber since Hell’s RebelsLegacy Paizo Advantage and Legacy Paizo Advantage - Adventure Path subscriber rewards are being carried over into the new store. We'll be sending an email out to those customers once we have migrated their accounts and subscriptions over to the rewards in the new store; it is not an automatic process. Both of those groups are customers that have maintained an active Pathfinder Adventure Path subscription since the launch of Pathfinder.I thought that the people who have been constant AP suscribers since the first volume are the Charter suscribers and Paizo Legacy Advantage was another program for long-time suscribers, who also were suscribers during the first edition period? Now I am confused. Magnuskn has it right, and yes confusion. I am a legacy pathfinder adventure path subscriber and am not seeing the discount from that applied. I also got told by CS via my email ticket that only Charter Subscribers are receiving an extra discount..... I'll email in again with the the new announcement attached because I am not seeing the legacy pathfinder adventure path discount on my order and according to the current announcement I should be.
In that case, I would like to have my Charter Subscriber discount switched to my shop account, as there were no subs in my account when i logged in and had to add my subscriptions manually. Oliver, just a heads up. Think most of us had to add our subscriptions back, but to get your charter subscriber discount you will need to email support and submit a ticket. Tell them all the pertinent info. Did your order history come over? Gold? Add those things to make note.
Adding: Not all purcahses, new purchases, are adding to my gold count. I purchased a case under mini mayhem for about 250 total after discounts and shipping and it is not counting under gold The charges, 1 penny each, to start up the subscriptions did count. The current order history for that case does not show the discounted price, it shows full price for the case, but the charge on my card was correct so that is good. Just adding it for visibility. Order History:
Discount Tiers:
Jim told us on Tue, Oct 28, 2025, 05:16 pm "If you have a Legacy Adventure Path subscription, you will have the same subscription when we switch over to the new system. -Jim" Battles Case Subscriber Discounts:
Thank you for working through all the issues, and for having this thread up for visibility.
Gold: I ordered a case through the mini mayhem, order was about 250 after shipping. This order is not showing up as gold. It is in my order history, the price shown there is without the discount from Mini Mayhem, but the only thing showing up as a purchase counting towards gold is the .06 cents charged for starting subscriptions.
Intriguingly, attempts to get into some product discussions now just ports you back to the Paizo store page. Another glitch, I assume? I tried looking into the Dark Archives Remaster discussion and then a few others, all with the same results. This I think is a side effect of paizo blogs/posts tied to store pages no longer function like they did. That is why Maya is making separate posts for blogs here for us to discuss. For example the original post where discounts were talked about now has no discussion on it and will link to the store if you click on it. However I found that I can still see my posts in my post history and find the discussion, or at least the pages I posted on, that way. Product discussions functionality being lost/diminished is not great. I think moving forward if they make an official post on the forums it would be beneficial on the store page to link to that discussion if possible too.
Update on my subscription order. Looks like a a discount was applied. 15% to both lost omens and ap. As a legacy adventure path subscriber I would get 30% off of the ap, customer service said they are only applying charter subscribers discounts from the old system, we were told that legacy adventure path subscription discounts would carry over before the new store launched by Jim Butler on the forums. Disappointed in being told they would carry over and either they aren't, or the CS team doesn't have accurate information and we are not getting it clarified here when it is brought up. Also not getting clarification on if battles case subscribers will still receive the 30% discount on singles that we previously had or if we are now limited to the 15% standard discount for spending 750$ a year. The 20% discount on the epic monsters is also less than the 30% we would have received before as being a case subscriber. Feeling like the advantages we have had are not translating to the new system. Many thanks to the CS team applying the discount, it must have been done manually because my purchase history still hasn't transferred over from the last year
Nice. However, it is even more important for order history to come over. Also if someone needs to re download something to use later they now need to go back in their history to find the receipt? Will we always have access to our digital library on the current site or is that going away? Feels redundant if the order history comes over, but a nice backup either way. Maybe make purchase history searchable or bring back the feature 'previously purchased on' on the pages so we can click it and it will link to our order. You say receipt, could we just pull up our library and show it exists on the library as well?
To add to this, they've asked any subscribers with higher legacy discounts to reach out to them ASAP because they need to address that manually. They did, but when I reached out to Customer Service about my Legacy Pathfinder Adventure path discount I was told only Charter Subscribers retain their discount in the new system, which is contrary to what Jim Butler told us before the store page launched. Waiting to get clarification on who is right on that one.
Correct that it isnt the total number of subscriptions concurrently anymore, it is total spent throughout the previous year. What you have spent up until now SHOULD be accounted for but many of us did not have our order history transferred over. Some Subscriptions (Battles) themselves have discounts. My order history still isn't showing so no discounts applied. Hoping that it is graphical because the order I did through mini mayhem also does not show the discount in the order history but i was charged the correct amount and the email I received had the correct amount. The 15% for 750$ i believe is supposed to be for discounts across the board. This guts me because I haven't gotten it confirmed or not if the battles line 30% discount still applies to singles. If it does then my question is what is the point of the epic monster sub at 20% if I should be getting 30% with the case. If the 30% with the case is gone from singles that kills a huge reason for why I maintain that sub.
Just got a confirmation from support saying ONLY charter subscribers are having their discount status carried over. I am not a charter subscriber, but I am a pathfinder 1e adventure path subscriber and we had a discount that carried over with us from 1e. Support is saying that isn't carrying over? I swear during one of the last blogs about this we were assured it would. Edit:
Blog Post: Subscriptions on the New Paizo Store Monday Oct 27, 2025 Posted:Tuesday Oct 28th 2025 "If you have a Legacy Adventure Path subscription, you will have the same subscription when we switch over to the new system. -Jim"
Just got my shipping notification from the new store. Logged in and took a look at the subscription manager. Everything looks and feels slick. Being able to control our own subs is nice. However, no discounts were applied to the subscriptions, similar to the order I placed for the mini mayhem shattered star case. So far my mini mayhem order has hit my credit card with the right discount. Hoping that not seeing the discount in the order history or on the sub page is graphical and not functional at this point. Will find out, but if people get charged full price for the subs without discount I expect quite a few new tickets to be submitted.
Battles Case Subscription:
Battles Epic Monster Subscription:
What about singles? I don't see singles mentioned any more. A large portion of why I keep the case sub is for the tickle down discounts to all of the battles line at 30%. I don't see any mention of the premium releases like the Iconics line? previously the 30% discount would apply to those as well.
Well that is truly disconcerting. I made a purchase through the Mini Mayhem deal. Picked up a case of Shattered Star. Smooth transaction, got the email with the total correct on it. Shows the discount. Check the credit card, the charge is the right amount. So far so good. Check my account on the store site and looked up orders. Order is there. Shows awaiting fulfillment. Nice. Does not show the discount, shows the full price. Hit print invoice. Shows the full amount, no discount. Shows 'Payment Method Manual' Bill to my name and address.... Does not show receipt or payment received. May just be visual issues, but not seeing the discount, the actual payment method used or that payment was received on the site is disconcerting.....
Mini Mayhem is true mayhem. I was looking through to find what cases are discounted.... discounts applied in cart. Have to cart all the cases to identify which ones are on sale? Does the 30% battles line subscription discount still apply? Does that add to the mayhem discount? Fearsome Forces Case shows 167.76 without a discount, description does not say that the case is 4 display sets, in my cart it is 67.10. The brick lists 41.94 in my cart. Cases:
Boxed Sets
Will say pretty much everything except the jungles of despair that I added to my cart had a discount, so that is nice. Would be nice to know about the 30% battles subscriber discount, should that carry over as a legacy discount still?
Once you verify all of your subscriptions are listed, you have your correct payment type and your address is your current address, email support and let them know that you are not seeing your gold from your previous purchases and you want to make sure your legacy discounts are applied. List them if you know what they are. Support is going to be busy, but that is what Jim said we need to do if we aren't seeing the gold or discounts. I didn't even have my subscriptions listed, had to re add them.
Ah, I should also mention that a bunch of products I've purchased do not presently show in the Store library versus the non-Store library. I expect this is because those products 'do not exist' at the moment (e.g. the VTT token packs on the Store) but thought I should bring it up in case they should list but ought show as errors etc atm. Good luck and well wishing to the maintainers; launches are always a tough time! Same. Many items are not showing on the new site that I have on the original. Example: Pathfinder First Edition on the new site shows just The Emerald Spire when I sort by category. I have hundreds of pdf's for First Edition. That is just scratching the surface. Still reading through, hoping this is a known issue and is just a matter that the files haven't been populated and not me having to go through 1 to 1 and match up what I own to make sure they are on the new site.... I own a lot.....
Note: The name of the download in the library does not reflect file per chapter vs 1 pdf. Once you click it, then it shows you the contents, so you can still see it before downloading, but not before clicking on it.
I emailed support about the legacy discounts/gold missing from the account. Question: Am I supposed to see my purchase history and downloads on the store site now? Not seeing those either and didn't realize that until after I sent the support ticket.... boo I do still see my digital downloads here on the main site. Update: Found the library on the new site, going through it now, still no purchase history. I did re add the subs I wanted per Jim's direction before emailing in. Hope you guys get the quirks worked out soon.
Still on schedule for next week? Looking forward to seeing the new shop |
