Grand Necromancer

Yoshua's page

Pathfinder Adventure Path, Lost Omens, Pathfinder Accessories, Rulebook Subscriber; Pathfinder Battles Case Subscriber. Organized Play Member. 1,377 posts. No reviews. No lists. No wishlists. 4 Organized Play characters. 1 alias.


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Pathfinder Adventure Path, Lost Omens, Pathfinder Accessories, Rulebook Subscriber; Pathfinder Battles Case Subscriber

My watch begins.


Pathfinder Adventure Path, Lost Omens, Pathfinder Accessories, Rulebook Subscriber; Pathfinder Battles Case Subscriber

Checking in to see how this will affect Battles subscribers, what the subscription order will look like?

thanks!


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Received shipment today, no shipping notice. USA West Coast.

Box from Archon, the sprues were all in a bag with instruction sheets for each mini. Double checked and each mini in the box did have its own instruction sheet.

If you are wanting to organize your mini's by numerical sprue number, this is the order to put your instruction sheets in.

The numbers missing, when looking at the sprues, I am guessing are the 2 mini's not included in our packs.

Dwarf Sodlier, Half-Elf Operative, Half-orc soldier (2 pieces of paper instructions for this one), Necrovite, Half-Elf Steward, Elf Operative, Ryphorian Skyfire Pilot, Anacite Laborer, Obozaya Vesk Soldier, Ferani Nadaz, Skittermander with sword (this instruction sheet is mislabeled Anacite Laborer), Halfling Pilot, Lashunta Envoy, Human Solarian, Android Mechanic, Space Goblin Warband: 6 Minis, Asteray, Epic Obozaya, Vesk Free Captain, Human Soldier, Vesk Mercenary, Ysoki Gang Leader, Vesk Solarian, Shirren Operative, Android Xenoseeker, Ysoki Mystic, Shirren Scholar

If I counted right 32 mini's, 33 with the Android Mechanics Dog Drone.

Thank you to Archon for fulfilling what Ninja Division never could. Appreciate that you took up the mantle and you made fantastic minis.

Thank you to Paizo for letting Archon pick up that mantle.


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Ed Reppert wrote:
Something of an exodus? What's that all about?

When they fired Sara Marie and Diego quit in protest, vocally, there was a lot of dirt brought to light and the a lot of the visible CS team has moved on from the company since then.

Also during that time it came to light about company policies that were harmful to employees, and giving credit where it is due, between acknowledging and working with the Union and changes in leadership it gives me hope that they are moving in a good direction with that.

But we also lost a lot of community members during the process. Either because of the policies that came to light that they objected to or the infighting amongst our community where people let some pretty abhorrent opinions come to light and they got their posting privileges removed.

During the toxic back and forths, and because of policies, a lot of people cancelled their subscriptions in protest.

As for calling it an exodus, just head canon for me. I have no numbers as to how many people we lost in the community but I do feel that a big reason for the removal of the customer service forum was because of just how visible it was that people were asking for their subscriptions to be removed publicly and giving the reasons for it at the time.


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Anorak was right.

That being said, as someone who is neuro spicy stepping away isn't something my brain lets me do sometimes and being forced to step away physically is the only way to accomplish it.

I try to take that I am not alone in that mind set when interacting with people online and everyone is the hero of their own story. But when my brain spins up I can lose focus of that and defense mode is never pretty.


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Dancing Wind wrote:
Yoshua wrote:
A single forum user may single handedly be convincing me to cancel the bulk of my subscriptions.

And

Yoshua wrote:
My issue is a lack of communication and and a constant promise that it will get better.

How... Seriously...

Ok, you do realize that the straw that breaks a camels back isn't the first straw on the back right?

Can we agree on that?

Now re read what you quoted about 50 times with that in mind.


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New phone. Who this?

lol.

Humbly,
Yoshua

---
Editted to add:

My issue is a lack of communication and and a constant promise that it will get better.

Aaron is yet again here to let us know it is going to get better. <- this is not a dig at Aaron in the slightest. Aaron has done a fantastic job with the resources he has. Above and beyond what someone should be expected to be able to accomplish.

---

Second Edit to add:

This community ripping eachother apart is another reason why so many people walked away during the exodus. Convienient to just ignore the fact that it is our own community who was pushing each other out for various reasons not even a year ago. So if it feels strange to you that someone can be upset with someone else online? Well, nothing I can do to help you there. Good day.


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Dancing Wind wrote:
Yoshua wrote:

A single forum user may single handedly be convincing me to cancel the bulk of my subscriptions.

Humbly,
Yoshua

So all your posts about terrible customer service and Paizo "refusing to communicate" aren't relevant?

Neigh. This is a commentary on how exhausting it is when someone decides that they want to pick your words apart.

To be clear, I don't think I've had an issue with customer service communications when they actually happen. Others have, but my issue is with communication from Paizo or lack there of. The lack of the Customer Service forum itself. The doxxing of our members by the president of Paizo and the doubling down that firing the best Customer Service Manager I've interacted with was in the best interest of their company and our community.

Humbly,
Yoshua


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A single forum user may single handedly be convincing me to cancel the bulk of my subscriptions. This community fails to unite and that is its number one problem.

Nothing I said is wrong. Absolutely nothing. It is my experience and you can go back and read what was actually said with your own eyes. Someone deciding to pick it apart because of Their desire to be right is what is toxic around here.

And, if I do decide to cancel any subs, that doesn't mean I will disappear.

Humbly,
Yoshua


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It isn't a one time change. You really didn't read what he said.

The next one after this is also planned to not be blind boosters and they will let us know when 'Wizkids' determines it makes sense to go back to blind boosters.

Please, if you are going to tell me I am wrong, at least be right.

And you are the only one talking about 'any information at all'. Please stop misquoting me intentionally or insinuating I said something I didn't.

Truncating my sentence to misquote me does you a disservice.

And if anything, you can say he said they won't be bothered to give us any information in the foreseeable future because this doesn't affect subscribers for months.

In reality we plan out that 500$+ purchase months in advance, and this product is scheduled to land in November. It is coming fast.


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Good suggestions. I don't even think a weekly commitment to getting info out to subscribers is needed. That would be over achieving in my book.

Honestly if they have information and are deciding not to divulge it, that is an issue for me. If they have a schedule and release info on a schedule? Great! But that's not happening.

We, battle subscribers, used to get blogs about once a month or every other month about what was coming down the pipe. But there were vocal people that complained for various reasons. One I remember being we were getting Renders and not pictures of the actual Mini's which I thought was a ridiculous complaint. But they decided to let community members like the Galant Goblin take over promoting the mini's. Sounds good up front, but unless you are out there seeking information in the wild we just up and up lost our main avenue of information for the Mini's lines.

As for talent, think you have hit the nail on the head. The thing is, people leave their jobs for two reasons. Their manager and their pay. If their manager is epic they can overlook not being paid as well.

Since Sara Marie was fired the CS team has had a huge turn over. Diego was pretty up front that everyone on the team was working for beans and couldn't live in the city Paizo is based out of.

But they had a core team that was dedicated to our community. Now I am not sure I could even name anyone on the team other than Tonya.

Good points all around though. I wouldn't want to interact with a toxic community either. PF2E is an epic system, and yeah it came at just the right time to keep interest in Pathfinder high.

But communication is key for a company that is built around community. There needs to be some middle ground found where those of us who want to continue being patrons feel like we should continue.


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There's a difference between truncating a quote to make a point and actually reading what I said.

So again, here is the rest of the line you declined to quote above, and my statement stands.

Good day Cori Marie.

Yoshua said wrote:
They are also moving away from Blind Booster cases for Pathfinder Battles, and they are not giving any of us Battles subscribers any information as to what that is going to look like.

Feel free, if you wish, to quote where Paizo talks about what subscriptions are going to look like for me.

kthx.

---
Editted to add: In that same thread you quoted from? which was an answer to my original ask for info, I followed up in the middle of last month asking for clarification on Battles Subscriptions. Over 2 weeks and radio silence so far.


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Definitively not.

Telling us something is happening is fine. But what I said was they aren't giving us information about what it is going to look like as a Battle Subscriber.

They did the same thing to the Adventure Card Subscribers.

They did the same thing to the Pawn Subscribers.

They said they understood that it wasn't handled in the best way, and promised to do better at both instances.

Here we are again.

As a long time subscriber and Paizo Customer. Telling me something is a temporary change translates to 'We aren't prepared to inform the masses that something colossal is coming down the pipe, so we will wait until the last minute and then pull the carpet out from under our loyal customers, and then once again, thank them for their understanding."

And the only reason we found out what you listed above is because a separate site that tracks all of the WizKids products realized that we aren't getting blind boosters for the Impossible Lands. Asked about it and what it means here, and then we were given an answer, which is nice, but it was the least amount of information possible and has zero information about the ramifications to Battles Subscribers, and what the subscription model will look like moving forward.

----

And to be clear, I don't really buy the answer anyways as WizKids is still producing Icons lines in blind boosters. If anything I read the comment about Wizkids that Paizo's lines aren't as profitable as the DnD lines so they are changing it to make more per mini.

----

When battles costs increased and the Paizo price jumped by about 100$ we were told it was because Huges would be in the cases, which happened the first case. When it didn't happen the second case we asked and were told every other case. When that didn't happen we were told that wasn't why the price was increased, it was due to the cost of plastic, and this is the new normal. Now Blind Booster cases are 'temporarily' disappearing.

This is why when we are told something is temporary, I don't believe it. Also why I have trust issues. Tell me the truth up front and maybe I will take what you (Paizo) says at face value. But history tells me to trust my gut and not their word.


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Also:

If it does get decided within the team to start interacting more on the forums, here and other places, I have a recommendation.

Do yourselves a favor and don't take bait or respond to the lack of communication posts. Just start communicating. Communicate well. Communicate often. Answer questions and let us know our feedback is moving up the chain. Let us know when our feedback was received and actions implemented.

It will be seen, and appreciated. There is no need to make excuses or give reasons for the lack of communication since Sara Marie was fired. Just start communicating and responding to posts for community engagement.


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I know the CS team has had major turn over since they idiotically decided to let the best Customer Service Manager I have ever had the privilege of interacting with unceremoniously let go.

But, the complete lack of interactions makes me worried. This can be chalked up to Gen Con, but lets be honest, this has been a problem since Diego let the cat out of the bag about how they mishandled Sara Marie and Tonya was taking over the department.

Removing the Customer Service forums was positioned as a win for the team, but at this point it feels like the majority of the team they were trying to get a big W for has left the company and I don't think that it is a coincidence that the team has been mostly invisible on the forums and whenever a ticket is missed and publicly admitted to Tonya apologizes personally that she missed it.... when she is visible on the forums at all. I thought the e-mail system was set up to make it so the team had visibility and tickets would be taken care of in a much more timely manner. I know my PaizoCon refund was missed after emailing and it wasn't until I made a post on the forums with all of my order information that it was finally taken care of.

I have said over the years that customer service has been a huge part of why I support the company, because it made me personally feel like my voice mattered and they took all of our concerns seriously.

I can't say that anymore. The lack of visible movement with the Union is concerning too. It can be slow, but this is molasses.

Jim taking the reigns from the doxxer is great, but the doxxer still on the pay roll is less so. It doesn't show the commitment to the community and it is just another placating move. Step in the right direction but if the steps are just there to stem the tidal wave, well. I am unsure how much longer I am going to keep my subscriptions going.

They are also moving away from Blind Booster cases for Pathfinder Battles, and they are not giving any of us Battles subscribers any information as to what that is going to look like.

As a former Adventure Card Subscriber, I will say the writing is on the wall, and the Blind Booster mini's is another key factor in why I didn't leave in the mass exodus. Take that away and it's just another reason to re evaluate.

Communication is key. And Paizo is refusing to communicate.


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You didn't jump the gun.

In my experience even when the CS team goes through and tries to catch issues with all the orders someone will slip through the cracks. Never a bad idea to ask for someone to get their eyes on your order.

I've had back ordered items hold up my subscription at least once, and I don't think there is a trigger in the system to alert the team to know which orders are affected without going through manually. At least that was the impression I got when they fixed mine.


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Missing the active Customer Service forums at the moment where I feel like answering the issue about backordered items holding up subs would have been highlighted instead of hidden in the announcement thread.

Hive Mind is our strength.


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Then you are definitely doing everything you can, and posting here and in the shipping announcement threads are your next two options.

As for being in the front or back of the line? Well, that is pure luck and algorithm. Our theory is they ship 'like' orders first, but just a theory.

Wish the phone number still worked, it would clear up a question like this in a few minutes.


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Email customer.service@paizo.com and ask them to take a look at your order.

Used to have a customer service forum, but now everything is handled through that email address. If you find the Phone Number in the FAQ, that is outdated, can't use that either. Just the email address.

Hoping you are just in the Queue, subscription shipping hasn't completed yet and you can see that thread on the Announcements forum by each month. When shipping IS complete they update that thread to let us know.

Ignore the estimated shipping end date, as it has gone past that. That doesn't always get updated, but they tend to tell us when shipping subscriptions is complete in that thread.

Good luck and god speed!


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It's good to have Steve back answering questions, just showing appreciation again here.

Shipping window definitely varies. I take whatever is posted on the announcement post as a guidance more than a set in stone timeline.

As for shipping being finished. They typically do stop in and let us know when it is complete. If they haven't spoken up they haven't finished, someone should update the main post from the 22nd though to appease some of the worries that people may have gotten missed.

At this point I would say shipping is still on going, and until someone stops in and says it is complete I wouldn't worry too much about not getting notice yet.


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RD0329 wrote:
CageUF wrote:


Reached out via email, they confirmed US orders have not been shipped yet. Actually got a prompt response which is encouraging.

You see, that's weird. On June 23, 2022, the following day after I submitted my order I got two e-mails stating the following:

Paizo wrote:


Dear RD0329,
A package containing 1 item from Paizo Order #xxx is about to ship from Archon Studio Main Warehouse via Fulfillment by Archon, unknown time in transit.

Shipping Address:
xxx
xxx
xxx
xxx

The following products are included in this shipment:
xxx

This order has been processed and finalized for shipment. It can no longer be altered.

I don't understand why they would send this message if the U.S. orders haven't been sent out yet? I'm sorry, but it's misleading.

This is a generic email from Paizo, who is not actually shipping the order. They send it because it is an automated response from Paizo's ordering system.

You are right, somewhat misleading. But that is what happens when one company is collecting the shipping fees and then sending it to the company who is doing the actual shipping.


Pathfinder Adventure Path, Lost Omens, Pathfinder Accessories, Rulebook Subscriber; Pathfinder Battles Case Subscriber

Watching the Live Stream for Archon.

Jarek just said European orders should be out the door already and the US orders are being packed and shipped now.

He also said that the total number of mini's needed may be more than the stock they had on hand and they may need to produce more minis.

Personal thoughts that this will be a marathon but he confirmed that movement is happening

:D


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My watch has ended.


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I've had items ship after street date. Only once did we get the PDF's on street date when shipping went over since I've been a subscriber.

They try to get them out by street date, and it is rare that they miss that mark. Definitely not often enough for me to get upset about it.

I subscribe for the perks. Perks being discounts and pdf's. The whole before the street date is an unspoken benefit when it comes to subscribing, not a guarantee. Just a nice boon most months.


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Have not received shipping notice.

Will say that Archon is in the middle of shipping out their Dungeons and Lasers 3 campaign and they are limited by how many packages FedEx will pick up.

So, I am not thinking this will be hitting the mail any time soon. But timeframes for what we could expect and when we should be keeping an eye out would be greatly appreciated.


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My watch continues. Card has yet to be charged. I will stand watch as long as needed.


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Do we have any information on how moving away from a blind booster case will affect subscriptions? I see the impossible lands coming up, and then also the goblin special release.

Even if we don't have info now, do we have a time frame for when that info will be out for us?


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Kobold Warband mini's on the way?

Looking forward to this one. This was before my time and have heard great things :D


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My watch continues.

Glad to see your avatar back Steve. No longer just some body that I used to know :D

Hope this is a sign that with the work Paizo is doing and working with the Union people will recognize that things are moving in a good direction around here. If not being too presumptuous, I am taking it as a better omen.


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Aaron Shanks wrote:
Wzrd wrote:
Due to the cost of international shipping, I would had of loved to see the ability to subscribe to just the PDFs.
If there was a PDF subscription, would it change your print buying habits?

I might start subscribing when it comes to Pawns.

I would pick up pawns at the FLGS if I was going to run a campaign that would use the set, but after I got more minis than I knew what to do with I stopped.

If I could print out specific NPC's on demand for example I would have no problem printing and placing the pawn.

If you guys are cancelling the Pawn line I think this might be a golden opportunity to test the waters for PDF specific subscriptions. The art work is already there in the adventure path 95% of the time, just need to have it sized for a printable pawn.

Shouldn't hurt retail print sales because you already offer PDF's of the pawns anyways and people who would go that route already were. This just keeps the option open for people who like to have the creatures and npc's specific to an AP represented with official art.


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The writing has been on the wall for the pathfinder pawns for months. This would be that notice....

Mind you I understand the anger, felt the same way when I restarted my sub for the card game after the reboot to only get the core and initial expansion. Still sad about that, but not every product will continue to infinity.

I think it would be smarter for them to make it a purely PDF product for people to print it out and they provide the art. Not hard to put them on card stock or foam core and make our own pawns and they wouldn't be out the cost of producing physical products.

Especially when they have the art already made for the books and the battle/npc cards ready to go. Resize and resell.


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Sventi1989 wrote:
Austin Phillips wrote:
We have a systems update ready to roll! As a result, we are going to wait for it to occur before we authorize July subscriptions. We plan for our new subscription authorization date to be Friday, July 8th. We are not pushing fulfillment, so we will start shipping subscriptions on Monday, July 11. We appreciate your understanding!
My subscription order seems to have disappeared from my account. I'd had the order in my upcoming orders 2 days ago, but it isn't there anymore. IS this because the authorization date changed?

This happens when they are processing order authorizations which are going out today. Check back in a bit and it might re appear as a pending order.


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Order Auth received. My watch has begun.


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@Dancing Wind

Just got my order authorization for July and my Legacy Paizo Advantage is listed so it looks to still be working as of today.

The phone number in the FAQ has never been removed, I would not count on it being active. Use email to cancel any subscriptions by emailing customer.service@paizo.com

Wish they would get around to that FAQ update, this is now a frequently asked question lol


Pathfinder Adventure Path, Lost Omens, Pathfinder Accessories, Rulebook Subscriber; Pathfinder Battles Case Subscriber

Sounds like changes are possibly coming in the next few months to the Battles format.

https://paizo.com/threads/rzs43myd?Pathfinder-Battles-Impossible-Lands

Go to Linkified.


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Will be interesting to see what happens moving forward if we are moved away from booster boxes.

Thankyou for the answer Mark, very much appreciated.


Pathfinder Adventure Path, Lost Omens, Pathfinder Accessories, Rulebook Subscriber; Pathfinder Battles Case Subscriber

DnD's 2d acrylic pawns has me wondering if they are thinking of doing the same here.

I personally like the 2d acrylic tokens. I like having standees, but the tokens are very nice too.

Feel for you peeps that rely on these though. No news in quite some time.


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My watch has ended.


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Ceinwyn wrote:
I am an all in backer. But I can't seem to find this email I've been through all my my emails and can't find it in my inbox or spam filter.

Highly recommend emailing customer.service@paizo.com if you can't find the email, and are still using the same email address as you did during the campaign/pledge manager.

To help in the search it came from news@email.paizo.com with the subject Starfinder Masterclass Miniatures Shipping


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DarkSoldier wrote:
Paizo e-mail wrote:

Earlier today, we ran into a problem with code redemption that has since been resolved. If you were affected, please go through the redemption process again.

We apologize for the inconvenience in the meantime!

I can't "go through the redemption process again," at least not with the same code: the redemption page tells me "that code is not recognized" when I try to use it again.

If you scroll to the bottom of the redemption page, before trying to redeem, is there an order pending waiting to be closed?

Good luck either way. Sucks that this had issues on top of all the other angst we have at the process.


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Mythic Old Guy wrote:
Can anyone tell me if this shipment is coming from Paizo in Seattle or from Archon? I'm wondering if an order can be combined I've been wanting to pick up a few pocket versions of 1st Ed. Bestiary's so it be nice to it all at once.

I would expect it to come from Poland. Paizo is collecting the funds and Archon is shipping it out.

When I completed the order there was no option of adding anything else to it, it would have been a completely separate shipping charge as this only goes to Archon.


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Sliska Zafir wrote:

After getting the "Update! Code Redemption Now Fixed" from Paizo Goblins, I tried reentering the code, and the message is:

That code is not recognized.

Unable to proceed.

Scroll to the bottom of the redeemed page, there may be an order waiting to be completed.


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Appreciate you pathfinding pioneers. Or in this case starfinding?

Anyways, successfully added the code in my accounts page, scrolled to the bottom and finalized the order and shipping thanks to you guys who went before me.

Much appreciated.

Still think at minimum Paizo should have covered shipping. They got paid for the license use and we got robbed because they told us to trust them.

Would have preferred a refund. Never really going to play Starfinder but I may find a use for those space goblins for a one shot in Pathfinder I guess.


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Timothy Ferdinand wrote:

I backed the kickstarter - where do I get the “codes” referred to in the blog?

Thanks

Check your spam box, it is in an email that looks like a notification of a Blog update from Paizo.


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KEVIN MCWILLIAMS wrote:

What are the options for someone, like me, who would rather just wait til EVERYTHING is made and ready to ship?

I don't want to pay three shipping fees based on what minis I ordered originally.

Unlikely any options other than what they have already listed. This is probably a best case scenario for anyone who got robbed by Ninja Division. Archon is doing right by the backers considering Ninja Division also robbed them of thousands, if not hundred thousand+, of production costs.

Sucks. but personally I am surprised we are to the point where anything is being offered at all.


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Just going to wait until it is resolved. Appreciate you brave souls who jumped in and tested the waters for us


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Thanks John, this is probably the first piece of good news we have gotten. I am not surprised that Thieving Division did not hold up to their responsibility to cover shipping costs, and I am grateful no one shipped the plastic there in the first place because their word is garbage.

13 bucks in shipping for 33 minis isn't bad. Just wish that I actually cared to play Starfinder at this point.


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Calpal wrote:
Calcryx666 wrote:
Have emailed CS in regards to sidecart this months order please, saving on international S&H
Oh, I didn't even think of that as an option. Oh well, I don't want to muck anything up at this point.

It hasnt been in the past, but it's always worth a shot to ask. In the past, when we had customer service forums, we were always told to cancel the subscription and then re up it the next time. But I've never wanted to mess with potential PDF's or timing of shipments so I don't monkey with that. On top of cancelling with the legacy AP discount could risk losing the legacy AP discount.


Pathfinder Adventure Path, Lost Omens, Pathfinder Accessories, Rulebook Subscriber; Pathfinder Battles Case Subscriber

Authorization Received, my watch has begun.


Pathfinder Adventure Path, Lost Omens, Pathfinder Accessories, Rulebook Subscriber; Pathfinder Battles Case Subscriber

Archon CEO had a live stream and made a small mention of this. He said Archon and Paizo had a conversation recently and some news would come of that.... So, basically what we already hear here.

As for it being disgraceful. Sure, on Paizo for continuing to kick the can down the street. But Archon is under no obligation to us on this. They are literally doing it on their own dime and because they want to do right by the community. Doesn't hurt that they also get the Paizo Starfinder license, but even if they did pick that up and produce minis they weren't attached to the original kickstarter other than also being robbed by Ninja Division.

Feel free to have the big mads. Not gonna say anything bout that coz I am in the same boat and am not too happy either. But aim those big mads at Paizo and Ninja Division. Paizo for telling us we should trust their word that Ninja Division would deliver, even though those of us in the beginning warned them that Ninja Division was hosting new kick starters to pay off old ones at the time and Ninja Division for being thieves.

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