February 2020 New Releases and Subscription Shipping


Customer Service

101 to 150 of 274 << first < prev | 1 | 2 | 3 | 4 | 5 | 6 | next > last >>
Paizo Employee Customer Service & Community Manager

7 people marked this as a favorite.

To confirm, Paizo was closed yesterday. Our office is closed for all postal holidays, as well as the Friday after US Thanksgiving, Christmas Eve, and PaizoCon. Customer Service has also had reduced capacity and/or closes phone lines during Gen Con.

On a given day, the warehouse usually has a couple folks who work on the packages with batch printed labels, and a couple folks who work on non-batch printed packages.


3 people marked this as a favorite.
Sara Marie wrote:

To confirm, Paizo was closed yesterday. Our office is closed for all postal holidays, as well as the Friday after US Thanksgiving, Christmas Eve, and PaizoCon. Customer Service has also had reduced capacity and/or closes phone lines during Gen Con.

On a given day, the warehouse usually has a couple folks who work on the packages with batch printed labels, and a couple folks who work on non-batch printed packages.

Sara Marie, I really appreciate you all letting us know things like this. Also, say thank you to all the warehouse folks. Count me among those impatiently waiting each month for that elusive shipping notice. But despite my excitement I also appreciate this takes time and I want the whole team to know that we all appreciate the work they do.

and if you wanted to push my book to the front of the line, I won't tell :-P


1 person marked this as a favorite.
Pathfinder Adventure, Adventure Path, Lost Omens, Pathfinder Accessories, Rulebook Subscriber
Kelseus wrote:
Sara Marie wrote:

To confirm, Paizo was closed yesterday. Our office is closed for all postal holidays, as well as the Friday after US Thanksgiving, Christmas Eve, and PaizoCon. Customer Service has also had reduced capacity and/or closes phone lines during Gen Con.

On a given day, the warehouse usually has a couple folks who work on the packages with batch printed labels, and a couple folks who work on non-batch printed packages.

Sara Marie, I really appreciate you all letting us know things like this. Also, say thank you to all the warehouse folks. Count me among those impatiently waiting each month for that elusive shipping notice. But despite my excitement I also appreciate this takes time and I want the whole team to know that we all appreciate the work they do.

and if you wanted to push my book to the front of the line, I won't tell :-P

I second all this Sara Marie. I just get super excited about all that new material that you all are putting out. Tell the warehouse workers thanks for all they do, and thank you customer service people for doing all you do.


Pathfinder Adventure, Adventure Path, Lost Omens, PF Special Edition, Rulebook Subscriber

Haha, the amount of work Sam had to do to wrangle my order into proper existence, I'm not surprised at all I'm at the tail end again. :)


Pathfinder Pawns Subscriber; Pathfinder Roleplaying Game Superscriber

Hey, so, not sure if this is the proper place to put this, but in my downloads section, I'm showing that the second book of Extinction Curse and the GMG were both uploaded on December 13, 2019.


Pathfinder Companion, Maps Subscriber; Pathfinder Roleplaying Game Superscriber
GeoleVyi wrote:
Hey, so, not sure if this is the proper place to put this, but in my downloads section, I'm showing that the second book of Extinction Curse and the GMG were both uploaded on December 13, 2019.

Date last updated: That's the date Paizo uploaded the PDFs to the server. If the PDFs are ever updated (i.e., for errata), that date will change to when they were updated so you know if you need to download a corrected version.


Pathfinder Adventure Path, Companion, Lost Omens, Rulebook Subscriber; Pathfinder Battles Case Subscriber

To the fine Customer Service folks, it looks like there is an issue with my order again this month, as it is coming up declined. I did send an email a couple days ago so I don't plan on making a new thread below. I chose to mention it here just for the sake that it's a bit of weird issue I haven't yet seen.


2 days left...last batching it again!!! LOL


Pathfinder Adventure, Adventure Path, Lost Omens, Pathfinder Accessories, Rulebook Subscriber

Yea this is my first time last batch it seems. It's a sad place to be and I'm sorry all the times i got my stuff early and posted it on groups without thinking of those who were still waiting.


Paizo Superscriber; Pathfinder Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber

It wouldn't be so bad if it weren't for knowing that some people have their *physical books* before we get even a PDF. x_x


1 person marked this as a favorite.
Pathfinder Adventure, Adventure Path, Lost Omens, PF Special Edition, Rulebook Subscriber

Ha, yeah. I've been working on getting myself to understand that it will generally be two weeks after authorization before I should start hoping to see the stuff ship. I get too excited to see my order set to pending... Gotta remember that shipping is still half a month away at that point.


Pathfinder Adventure, Adventure Path, Lost Omens, Pathfinder Accessories, Rulebook Subscriber

LOL yea my order used to say shipping in 1 to 5 days, now it just says not shipped yet. Oh well, I'm re-reading extinction Curse to prepare to run it till my order ships and I can get the pdf for the Gamemastery guide.


Paizo Superscriber; Pathfinder Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber

Mine is listed as "time in transit 4-5 days, previously 1-5 days", with shipping date still 'pending' XD

I'm solidly on track to get my books on street date


It’s better than seeing the books in the stores before you get your copy. That was me last month.

Liberty's Edge

Pathfinder Adventure Path, Lost Omens, Starfinder Roleplaying Game Subscriber

hoping mine ships soon had to correct it due to not having the hardback sub for pf2 just the lost omans one which i assume has slowed my order down, just cant wait for my gmg :)


Pathfinder Adventure, Lost Omens Subscriber

I'm actually now getting a little worried as I can't see any attempts to charge my card for the GMG this month and we're at the tail end of shipping.


Pathfinder Battles Case Subscriber; Pathfinder Maps, Pathfinder Accessories, PF Special Edition Subscriber; Pathfinder Roleplaying Game Superscriber; Starfinder Superscriber

I wasn’t worried, but just checked and it seems my order is now “suspended pending”. Never had that before...

Silver Crusade

Pathfinder Companion, Pathfinder Accessories Subscriber; Pathfinder Roleplaying Game Charter Superscriber

Mine is still "Pending":

Quote:
4 items. Estimated package weight: 10 lbs.

Oh boy.


Pathfinder Battles Case Subscriber; Pathfinder Companion, Maps, Pathfinder Accessories, Pawns, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

Mine is now Suspended Pending. What's up?

Grand Lodge

Pathfinder Adventure, Adventure Path, Lost Omens, Maps, Pathfinder Accessories, PF Special Edition Subscriber

Same my order also has Suspended Pending.

What does that entail for us?


Pathfinder Adventure, Adventure Path, Lost Omens, Pathfinder Accessories, Rulebook Subscriber

Yea mine went Suspended Pending as well. Guess I'll be calling in when they open today. never had that before.


Pathfinder Maps, Pathfinder Accessories, Pawns, PF Special Edition Subscriber; Pathfinder Roleplaying Game Superscriber; Starfinder Superscriber

Mine is now Suspended Pending as well.


Pathfinder Adventure Path, Lost Omens Subscriber

wow I must truly be at the back of the que this time. I still see just pending fortunately. Hopefully everyone's order gets sorted soon. We are stating our first session March 1st and I really wanted to have time to ready the GM guide before.


Pathfinder Adventure, Adventure Path, Lost Omens, PF Special Edition, Rulebook Subscriber

I'll take the end of the line every time until July if it means I'm one of the first to get the APG... It's really no fun being one of the last to get something and seeing folk on the internet chat about it for a long time. So I hope I get my turn for the biggest release of the year. :)


Pathfinder Adventure, Adventure Path, Lost Omens, Pathfinder Accessories, Rulebook Subscriber
Sporkedup wrote:
I'll take the end of the line every time until July if it means I'm one of the first to get the APG... It's really no fun being one of the last to get something and seeing folk on the internet chat about it for a long time. So I hope I get my turn for the biggest release of the year. :)

YES!!! this right here. Hope to be back towards the top when the APG comes out.

Silver Crusade

Paizo Superscriber; Pathfinder Pathfinder Accessories Subscriber; Starfinder Superscriber

Don't want to feel left out, so... I'm still in simple Pending status.

(Have a smattering of side-carted stuff in my order this month, so not surprised that it's on the trailing edge, but glad that it hasn't gotten that strange Suspended Pending status...)

Sovereign Court

Pathfinder Maps, Pathfinder Accessories, Pawns, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

Mine's pending too, but I had to have an item removed so anticipated the delay. Nevertheless, it is painful!


Pathfinder Maps, Starfinder Adventure Path, Starfinder Maps, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

Still pending! Those suspended pending messages had me worried!


4 people marked this as a favorite.
Pathfinder Adventure, Adventure Path, Lost Omens, Pathfinder Accessories, Rulebook Subscriber

I called in and they fixed my Pending Suspended. I told the customer service agent that there were a few people in this thread, so they are going to check it out, and hipefully get everyone sorted. My order should ship today they said.

Paizo Employee Customer Service & Community Manager

2 people marked this as a favorite.

Regarding the Suspended Pending orders. The shipping on some Bestiary Battle Cards was incorrectly generated for significantly below cost. Our tech folks temporarily suspended the orders to ensure they can correct the shipping without settling payment methods for more than we quoted customers for shipping costs. I have a meeting this afternoon to discuss the status of these orders and an ETA on having them ready to go.

Paizo Employee Customer Service & Community Manager

7 people marked this as a favorite.

Here is were we're at with fulfillment for items generated by subscriptions:

PZO90152
PF AP 152
72% Fulfilled

PZO7225
SF AP 25
68% Fulfilled

PZO2216
PF Adventure Gear Deck
43% Fulfilled

PZO2210
Bestiary Battle Cards
57% Fulfilled

PZO2103
PF GMG
63% Fulfilled

PZO2103-SE
PF GMG SE
25% Fulfilled


1 person marked this as a favorite.
Pathfinder Maps, Starfinder Adventure Path, Starfinder Maps, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

Thank you for keeping us apprised about what's going on! It's really nice to understand what is causing the delays. Hope that the rest of the board joins me in expressing my appreciation for you and your entire team! After all, without y'all, there would be no shipments to receive!


Pathfinder Adventure, Adventure Path, Lost Omens, PF Special Edition, Rulebook Subscriber

Thank you for the update!

Sara Marie wrote:


PZO2103-SE
PF GMG SE
25% Fulfilled

And yep. Figured that's why I was on the later side here.


Yeah, I'm in the 28% PF2 AP and 37% GMG not fulfilled...sigh...

Paizo Employee Customer Service & Community Manager

3 people marked this as a favorite.

I talked with our tech team folks and we expect to have the Suspended Pending orders resolved and back to regular Pending by end of day.


Pathfinder Companion, Maps Subscriber; Pathfinder Roleplaying Game Superscriber

Still pending and hoping this triggers the shipping so I can have something to read well I lay here with a broken Tibia. Hockey is fun but also slightly dangerous. ;)


1 person marked this as a favorite.
Pathfinder Battles Case Subscriber; Pathfinder Maps, Pathfinder Accessories, Pawns Subscriber; Pathfinder Roleplaying Game Superscriber; Starfinder Superscriber

I am suspended pending too, but at least I know I am in good company.

Paizo Employee Customer Service & Community Manager

2 people marked this as a favorite.
Sara Marie wrote:
I talked with our tech team folks and we expect to have the Suspended Pending orders resolved and back to regular Pending by end of day.

We are experiencing an issue where printing out the order sheet for the warehouse to pack orders results in the shipping discounts we've been entering being overridden. We're working as quickly as we can to resolve it, but we will not complete this by tonight.


Pathfinder Roleplaying Game Superscriber; Pathfinder Starfinder Adventure Path Subscriber

wow one day left and still pending hopefully it ships soon I've never had to wait this long hopefully I get it before the street date


Pathfinder Companion, Pathfinder Accessories, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

I’m in suspended pending as well.

Dark Archive

Paizo Superscriber; Pathfinder Companion, Pathfinder Accessories Subscriber; Starfinder Superscriber

Suspended Pending here as well.

Thanks for keeping the flow of information going, Sara Marie! Always appreciate the transparency that you and your team ensure.

Patrick


Paizo Charter Superscriber; Pathfinder Companion, Pathfinder Accessories Subscriber; Starfinder Charter Superscriber

Still Suspended pending here too

Silver Crusade

Paizo Superscriber; Pathfinder Pathfinder Accessories Subscriber; Starfinder Superscriber

Bummer. I've slipped backward, from Pending yesterday to the Dread Suspended Pending today ;)


Pathfinder Adventure Path Subscriber

So everyone is supposed to be able to download their PDFs by the end of the day, is that still correct?


Pathfinder Battles Case Subscriber; Pathfinder Companion, Maps, Starfinder Adventure Path, Starfinder Maps, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber
Matopi Golem wrote:
So everyone is supposed to be able to download their PDFs by the end of the day, is that still correct?

In theory, all subscribers should have their orders shipped and PDFs made available by the end of the day -- but the percentage progress figures given by Sara Marie leave me skeptical that they can pull it off by their official closing time.

Also, note that this is the end of the day in the Pacific time zone, so if you live elsewhere it could be later than that even if they don't work overtime.


Pathfinder Adventure, Adventure Path, Lost Omens, PF Special Edition, Rulebook Subscriber
Matopi Golem wrote:
So everyone is supposed to be able to download their PDFs by the end of the day, is that still correct?

Yeah, maybe? I imagine there will still be a pretty notable number of subscribers who have to wait till next week sometime.

Silver Crusade

3 people marked this as a favorite.
Paizo Superscriber; Pathfinder Pathfinder Accessories Subscriber; Starfinder Superscriber

I blame the Skittermander that's on my order. It explains EVERYTHING! ;)


Pathfinder Companion, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

So, from those numbers it is likely that shipping will continue past street date for the second month in a row.

In my opinion it is becoming increasingly apparent that either the Paizo's warehouse is massively under resourced or that their shipping procedures and software are not really fit for purpose.

I appreciate Paizo's openness and candour, but not their unresponsiveness in keeping shipping in step with demand.

Silver Crusade

Pathfinder Adventure, Adventure Path, Companion, Lost Omens, Rulebook, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber

The street date isn’t till the 26th.


Paizo Charter Superscriber; Pathfinder Companion, Pathfinder Accessories, PF Special Edition Subscriber; Starfinder Charter Superscriber

My subscriptions went from Pending to Suspended Pending overnight.
I know unpredictable issues crop up and Paizo does their best when they do, but it is a bit frustrating to see my subscriptions slipping off the end of the predicted ship dates for the second month running. Last month I was on the second to last day of actual shipping just because I was unlucky on the shipping order queue, this month I'm still waiting due to technical issues on the last day before I suspect we'll see still more estimated final ship date revisions.

101 to 150 of 274 << first < prev | 1 | 2 | 3 | 4 | 5 | 6 | next > last >>
Community / Forums / Paizo / Customer Service / February 2020 New Releases and Subscription Shipping All Messageboards

Want to post a reply? Sign in.