Items in Side Cart not shipped with subscriptions

Customer Service

Pathfinder Maps, Pathfinder Accessories, Pawns Subscriber; Pathfinder Roleplaying Game Superscriber; Starfinder Superscriber

I noticed that these 2 items were released with this month's subscriptions, but did not ship with my other subscription and are still in my side cart:

Pathfinder Flip-Tiles: Urban Perils Expansion
Pathfinder Campaign Setting: Return of the Runelords Poster Map Folio.

Thank you.

Paizo Employee Customer Service Representative

Hello Jerriko,

These items did not ship with your currently pending subscription order, because the subscriptoin order was generated from the sidecart back on February 7th. At this point, your subscriptions become a pending order and anything available in the sidecart at that time joins them. The system will not check the sidecart or add any newly ordered items to this order after this point unless Customer Service intervenes.

The items that did not ship with this item were purchased on February 17th, and are a part of their own separate orders. They went to the sidecart as instructed, but the system does not check this sidecart until the next time subscriptions are generated.

This is a bit counter intuitive, and I will go ahead and push these items to ship as soon as possible with the shipping waived so that costs are equal to you as if the items had been combined. Keep in mind for the future, however, that the system does not know to add new items to your pending subscription order automatically after the authorization date, but we can add them if you let us know this needs to be done.

If you have any questions or concerns, please let us know. Thank you!

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