May 2017 Monthly Shipping and PaizoCon Pickup Thread


Customer Service

51 to 86 of 86 << first < prev | 1 | 2 | next > last >>

2 people marked this as a favorite.

On a similar note, the gencon promo repaimts still aren't up, will these go up too?

Lantern Lodge Customer Service Manager

1 person marked this as a favorite.
David knott 242 wrote:
Sharaya wrote:
Swiftbrook wrote:
When will the Pathfinder Battle Crown of Fangs singles go live?
They will go live on the street date for Crown of Fangs, which is May 17th.

Do you have an update on that?

Should be 12pm today and they should be up through about June 14th.


Any word on when/if the gencon 2016 repaints will go up anytime soon?

Wikkawak and kobold devilspeaker.

Lantern Lodge Customer Service Manager

1 person marked this as a favorite.
Lorian wrote:

Any word on when/if the gencon 2016 repaints will go up anytime soon?

Wikkawak and kobold devilspeaker.

I will see if I can find that out.


Thank you, much appreciated!

Grand Lodge

1 person marked this as a favorite.

Woo, minis received!

Scarab Sages

Sara Marie wrote:
Should be 12pm today and they should be up through about June 14th.

Will they be posted shortly, or are the singles going to be delayed?


Pathfinder Starfinder Society Subscriber
davrion wrote:
Sara Marie wrote:
Should be 12pm today and they should be up through about June 14th.
Will they be posted shortly, or are the singles going to be delayed?

They must still be in the process of putting these items up.

I did a search for Issaya, found her, and wrestled her into my shopping cart (and since lillend azatas have no energy drain ability, that was a lot safer than grappling a succubus). However, my searches for "Crown of Fangs" and "Glorious Reclamation" turned up no more singles, nor could I find a top down path to them.

Scarab Sages

1 person marked this as a favorite.

They are up now


I did a Singles order of crown of fangs mini's, looks like the subscriber's discount didn't get added in.


Pathfinder Starfinder Society Subscriber

I can't even access my shopping cart at the moment.

Lantern Lodge Customer Service Manager

Lorian wrote:

Any word on when/if the gencon 2016 repaints will go up anytime soon?

Wikkawak and kobold devilspeaker.

I am looking into the Wikkawak but the DevilSpeaker is here and you should be able to buy it here: Kobold Devilspeaker.

Lantern Lodge Customer Service Manager

We had some data in an incorrect state which I believe has been resolved. Let me know if there are continued issues with viewing the new Battles miniatures.


Ahh no wonder I couldn't find the devilspeaker. He's bit categorizrd to the Promotional minis page like the others.

Customer Service Representative

David knott 242 wrote:

I can't even access my shopping cart at the moment.

If you're still having trouble with that, please let me know if you want me to submit the items that are in there to your sidecart for now. We can make further adjustments after that, if you need.


Pathfinder Starfinder Society Subscriber
Sharaya wrote:
David knott 242 wrote:

I can't even access my shopping cart at the moment.

If you're still having trouble with that, please let me know if you want me to submit the items that are in there to your sidecart for now. We can make further adjustments after that, if you need.

I definitely want to remove the Banshee, Cinnabar, the Emperor's Thug, and the 2nd Emperor from my order. The rest looks good.


It looks like the devilspeaker Web page won't load right now. I'll check back later when the website is less grumpy.

Customer Service Representative

David knott 242 wrote:
Sharaya wrote:
David knott 242 wrote:

I can't even access my shopping cart at the moment.

If you're still having trouble with that, please let me know if you want me to submit the items that are in there to your sidecart for now. We can make further adjustments after that, if you need.

I definitely want to remove the Banshee, Cinnabar, the Emperor's Thug, and the 2nd Emperor from my order. The rest looks good.

I've cancelled those and moved the rest of them to your sidecart. If you want the moved out to their own order to ship was soon as possible, please let me know.


Pathfinder Starfinder Society Subscriber
Sharaya wrote:
David knott 242 wrote:
Sharaya wrote:
David knott 242 wrote:

I can't even access my shopping cart at the moment.

If you're still having trouble with that, please let me know if you want me to submit the items that are in there to your sidecart for now. We can make further adjustments after that, if you need.

I definitely want to remove the Banshee, Cinnabar, the Emperor's Thug, and the 2nd Emperor from my order. The rest looks good.

I've cancelled those and moved the rest of them to your sidecart. If you want the moved out to their own order to ship was soon as possible, please let me know.

Thanks -- it looks like I have the right items in my sidecart. These items do not seem to show that they are in my sidecart on their individual product pages, but other than that everything seems to be in order.


Sara Marie wrote:
Lorian wrote:

Any word on when/if the gencon 2016 repaints will go up anytime soon?

Wikkawak and kobold devilspeaker.

I am looking into the Wikkawak but the DevilSpeaker is here and you should be able to buy it here: Kobold Devilspeaker.

I'm not able to get that link to work, but it did search up when I searched by name.

That looks like the original model, the repaints look like this:

Promo Repaints

These are the wikkawak and devilspeaker version I had referred to.

Lantern Lodge Customer Service Manager

I fixed the link, but you're right, I didn't realize that we were looking for the repaint. I can see not-live products but after talking with the warehouse, they never went up because we didn't have any left. There is a possibility we might find a few as we are digging through last year's stuff to prepare for Gen Con 2017 and if we find any we will be sure to get them up for sale. I will see if Rick can make the product pages visible so people can at least see that they are listed but not in stock.

~sara marie


1 person marked this as a favorite.

Thank you! I'll dig around on trading sites or on ebay then. Thanks for the info!

Lantern Lodge Customer Service Manager

Lorian wrote:
Thank you! I'll dig around on trading sites or on ebay then. Thanks for the info!

Sent you an email with some (hopefully) good news.


You're the best!

I did find a kobold on eBay. I've got an order that's pending, is there any way to hold that for a day til I can add the wikkawak? (Or I dunno if it's possible to manually add it to the order, but I'm guessing that's hard if it's not live yet.)

Silver Crusade Contributor

If you were able to find one or more, I'd love to know about it - I was hoping to ask around at PaizoCon, but if you found any, that would be great. I've been waiting for it to appear for a while.


Kalindlara wrote:
If you were able to find one or more, I'd love to know about it - I was hoping to ask around at PaizoCon, but if you found any, that would be great. I've been waiting for it to appear for a while.

They're listed now! Gogogo!


I've just discovered the payment error on this month's subscription.

Now that it has been fixed, it is likely to be sent soon or post PaizoCon, or with next months subscription?


Pathfinder Starfinder Society Subscriber

FYI -- Something seems to have gone wrong with the downloads (all of the ones that show up in "My Downloads"). People who got their shipping notices yesterday have definitely noticed the problem and are wondering when they will be able to access their PDFs.

Lantern Lodge Customer Service Manager

Hey folks, the issues with My Downloads page should be fixed now. If you are still having issues, please let us know!

~sara

Lantern Lodge Customer Service Manager

Lorian wrote:
Kalindlara wrote:
If you were able to find one or more, I'd love to know about it - I was hoping to ask around at PaizoCon, but if you found any, that would be great. I've been waiting for it to appear for a while.
They're listed now! Gogogo!

Here are the links for the Wikkawak and the promo Kobold Devilspeaker. Enjoy!

Customer Service Representative

FabioMatt wrote:

I've just discovered the payment error on this month's subscription.

Now that it has been fixed, it is likely to be sent soon or post PaizoCon, or with next months subscription?

Hello FabioMatt,

The updated payment method authorized successfully and your order is on a pick list right now, which means it is part of the batch of orders the warehouse is currently working on. So, it could ship out any time now. But it could still leave the warehouse after PaizoCon.


Thanks Diego, ,much appreciated!


I am so disappointed! See, my minis were shipped nine days ago, on Monday. As I followed the shipment via the UPS tracking, I saw not one but two notifications that the shipment had been delayed. Then day before yesterday I got the shipping notification for the rest of my subs, and I began to hope, perverse person that I am, that I would be able to report here that the second shipment arrived before the first. Alas, it was not to be — the minis arrived today. :-)

Customer Service Representative

PaizoCon pick up orders were generated yesterday!

Those people should have gotten order confirmation emails. If you haven't gotten one and are expecting one, please let us know ASAP (in the next few hours).

Thanks!


2 people marked this as a favorite.
Pathfinder Maps, Pathfinder Accessories Subscriber; Pathfinder Roleplaying Game Charter Superscriber; Starfinder Charter Superscriber

So ... June? :)

51 to 86 of 86 << first < prev | 1 | 2 | next > last >>
Community / Forums / Archive / Paizo / Customer Service / May 2017 Monthly Shipping and PaizoCon Pickup Thread All Messageboards
Recent threads in Customer Service