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I purchased the bundle 2 weeks ago and still can't get it to download a single thing. This is getting really annoying when will this be fixed so I can download my files????
Perhaps you'd get more help if you state the process you're using (e.g. what OS, what browser, and how you're actually firing off the download -- do note you need to click the thing twice to download it). Lots of other people (myself included) are able to successfully download files.
System Administrator
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OK. So we've not been getting a lot on this today but I thought I'd update anyway so you guys know what to look for. I replaced remote1 today and those that were downloading a file when I replaced it will be getting not founds and should repersonalize. All of the download servers should now support tlsv1.1 and tlsv1.2 with perfect forward secrecy so that should fix people who had problems because of lowered tls versions. I've set the servers to have a relatively even distribution amongst our visitors so while speed will not improve, initial connections should improve quite a bit. For the time being we have a lot more capacity to handle the downloads so thanks for your patience everyone. I know some of this has been steadily and incrementally getting better but this should be the final stage. Feel free to let us know if you see anything else weird. After tonight. =)
I'm getting nothing but 404 errors. It's saying none of the files exist on the server. I have only been able to download the free books. Every other book is a 404 error. I haven't even tried to redeem the other 2 tiers, yet.
Never mind. Ordinarily, I despise Chrome, but it turns out, it's good for something. What Firefox couldn't do, Chrome could.
Wow! I hadn't checked for a while, and things had seemed to be slowing down. But right now, you guys just went over 64,000 bundles! Congrats!
As to getting the goods:
I'm downloading 2 PDFs right now and both the personalization (actually took about 60 seconds) and connecting issues (was able to connect on Chrome for the first PDF, had to copy link to IE for the second, but it connected fairly quickly on IE) are much better. Download speed is still painful, but this is a much less frustrating experience.
Been getting all 404 file not found errors since this morning. Variety of devices, operating systems, browsers. Any update on that issue? It was mentioned above but hasn't been addressed.
Just tried the Inner Sea Primer to see if any problems. Seemed to work and opened it to check.
Which pages are giving the 404 error?
Been getting all 404 file not found errors since this morning. Variety of devices, operating systems, browsers. Any update on that issue? It was mentioned above but hasn't been addressed.
Steerpike7 - What are you getting a 404 trying to access? Pages on the site or PDF downloads? If so, which downloads? Our system does purge personalized downloads eventually, so if you're trying to use a link from multiple hours ago there is a chance it was removed but so long as you access it within a couple of hours of personalizing you should be fine.
So I did the Bundle thing yesterday, and this morning I downloaded a couple of the pdfs. Had no problems at all (knock on wood).
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1.45 hours to download a 134 MB file...Am I time travelling back to the 90's?
This is absurd-Upgrade your bandwidth and service your customers with a decent DL time.
Under normal load I recieve my downloads in less than 50 seconds. This is an abnormal time for Paizo with the ridiculously large response to the Humble Bundle. I can assure you that Paizo will be upgrading things if this turns out to be more than a temporary problem.
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Been getting all 404 file not found errors since this morning. Variety of devices, operating systems, browsers. Any update on that issue? It was mentioned above but hasn't been addressed.Steerpike7 - What are you getting a 404 trying to access? Pages on the site or PDF downloads? If so, which downloads? Our system does purge personalized downloads eventually, so if you're trying to use a link from multiple hours ago there is a chance it was removed but so long as you access it within a couple of hours of personalizing you should be fine.
Cort someone over in the Customer Service boards here is having a similar issue. I directed them here, but maybe you could reply to them there?
I think getting Firefox to download, however it's fluctuating between 2-4 hours on download times. Is anyone else having this problem? My computer's old but not usually this slow. I'm figuring it's the humble bundle back up.
OK. So we've not been getting a lot on this today but I thought I'd update anyway so you guys know what to look for. I replaced remote1 today and those that were downloading a file when I replaced it will be getting not founds and should repersonalize. All of the download servers should now support tlsv1.1 and tlsv1.2 with perfect forward secrecy so that should fix people who had problems because of lowered tls versions. I've set the servers to have a relatively even distribution amongst our visitors so while speed will not improve, initial connections should improve quite a bit. For the time being we have a lot more capacity to handle the downloads so thanks for your patience everyone. I know some of this has been steadily and incrementally getting better but this should be the final stage. Feel free to let us know if you see anything else weird. After tonight. =)
Huh?
Good news is that I am just downloading the last of the bundle. So I think that means something like you fixed it. Anyhow, thank you for your work and effort.
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Hey budejovice, our Tech Team is doing everything that they have currently available that can be done to ease the issue. Right now downloads are personalizing quickly, however, we still have a large number of users hitting our servers, which will affect download times. We recognize that this is frustrating, and should we have any news to provide, we'll post it
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This really has the appearance of gross negligence and/or incompetence. It's a shame to see a hometown company fizzle like this. Had you never heard of Humble Bundle?
You guys have bragged about 2/3 of your bundle buyers being new users of paizo.com. How many do you think will return? How many do you think will even continue to try download what they have paid for?
I recognize that a Paizo staffer has already replied to this but it bears repeating...
The demand in the first 48 hours was more than triple the previous best-selling book bundle's sales over two weeks. Having heard of Humble Bundle wasn't the issue.
Folks, it's a good philosophy in life that when you're getting ready to rip into someone - for anything - to take a moment to try to see if there's another side of the coin. If there's missing information. If there's extenuating circumstances. Because once you crucify someone, once you cross a line, once you burn a bridge, it's all over. Doesn't mean there always is another side etc, but it's always a good idea to look for it.
77,000+ Bundles.
How many new Paizo accounts is that?
Well done, everyone.
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I waited a few days. Things seem to be working fine now. No more 404 errors I was getting from remote3. Thanks for making this bundle available. It's an incredible value.
I'm waiting as well. I'm in no rush currently.
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I found that the downloads ran much faster before 6:00 AM Eastern Time, and that was well before the bundle offer ended.
I now have received all of the Bundle PDFs that I didn't alredy own. Honestly, the $25 pricetag was worth it solely for all of the PFS Season 6 scenarios, none of which I already had. (While I'm not a PFS player/GM, I regularly adapt scenarios as adventures in my Golarion homebrew campaign.) And I'm getting a Beginner Box as an added bonus!
Thanks to the Tech Team! As an IT professional myself, I totally understand what it's like for a site to have a significantly heavier load than expected, even after a respectable amount of use-case modeling and market research. Sometimes, you just don't know how popular an offer will be!
This really has the appearance of gross negligence and/or incompetence. It's a shame to see a hometown company fizzle like this. Had you never heard of Humble Bundle?
You guys have bragged about 2/3 of your bundle buyers being new users of paizo.com. How many do you think will return? How many do you think will even continue to try download what they have paid for?
Dude... take a chill pill!
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Just wanted to say thank you to the tech people for fighting their way through getting absolutely buried.
It took a while to get my stuff at the time, but with so many people trying, I wasn't surprised. For a while there, it looked like the number of bundles sold was jumping by the hundreds every few minutes.
Being new here, I also appreciate that it wasn't just a mouthpiece saying the same canned responses (which always feels like shorthand for "we'll get to it in our own time, deal with it"), but the people working hard to manage the overload. Never got the feeling that those behind the scenes didn't give a crap, which is downright refreshing, honestly.
Looking forward to getting into some games, grabbing some more stuff (trying to not drool over the Cthulhu and horror-related items too heavily), and having some fun. Hope the insanity's finally dying down a bit on the tech side of things.
The insanity does seem to have died down finally. At least, I had no problem downloading a bunch of pdfs I bought yesterday. Kudos to the staff! ::)
Any idea when the Chrome issues will get worked out, I download onto my phone with it, and while I get the whole 5 seconds message, and then it starts to download, it's called Untitled and doesn't give a time or percentage downloaded, just keeps running, in perpetuity...
I'd rather not have to figure out how to switch browsers on my phone. :-)
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Any idea when the Chrome issues will get worked out, I download onto my phone with it, and while I get the whole 5 seconds message, and then it starts to download, it's called Untitled and doesn't give a time or percentage downloaded, just keeps running, in perpetuity...
I'd rather not have to figure out how to switch browsers on my phone. :-)
Probably won't be "fixed" for Chrome until the downloads are back up to speed which will be when the traffic is lower. That would be my understanding of the situation.
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Looking forward to getting into some games, grabbing some more stuff (trying to not drool over the Cthulhu and horror-related items too heavily), and having some fun. Hope the insanity's finally dying down a bit on the tech side of things.
You picked a good time to join the community, if that's what you like :-) Horror Adventures should be coming out in July, and Strange Aeons (a Lovecraft themed adventure path) should be coming out the month after. So that should give you plenty of time to get comfortable with the rules before they release!
Also, welcome :-)
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I also would like to say thank you very much to the Paizo staff for all they have done to sort out the issues.
To those new players who understood that neither Paizo nor Humble Bundle anticipated the success of this promotion, thank you too for sticking with them through all the problems! We'll be back on track and better in fact for the changes/upgrades these problems forced Paizo to make.
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System Administrator
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So, FYI, the sites downloads stuff seems to busy still but not maxed out. You should find it far easier to get downloads than even a week ago. They should now all support TLSv1.1 and TLSv1.2 as the rest of the site so anyone with that specific error should be fixed.