| budejovice |
Hey budejovice, our Tech Team is doing everything that they have currently available that can be done to ease the issue. Right now downloads are personalizing quickly, however, we still have a large number of users hitting our servers, which will affect download times. We recognize that this is frustrating, and should we have any news to provide, we'll post it
Thank you for taking the time to respond, gracefully to boot. I shouldn't have posted at all, much less after spending a few frustrating hours trying to redeem my purchase. I have downloaded the .pdfs from one of the codes and the product looks great. Congratulations on the success of your bundle and I hope your infrastructure problems are resolved to the satisfaction of your customers.
To the rest of the commenters, I apologize for taking up your time and energy. I have apparently been spoiled by modern digital distribution and clearly I should have been more careful about buying a bundle redeemable through a third-party unknown to me. Unfortunately and at no fault of yours I am spread incredibly thin this time of year and I can't spend the equivalent of a work day attempting to download some .pdfs. I knew it coming in and I failed to adjust; I should have come back some months down the line or chalked it up as a loss and moved on instead of burdening your community. I'll likely be back at some point to see if the rest of my codes are still valid, but I will refrain from commenting past this. My sincere apologies. Happy gaming.