Problem with my shipment, having trouble reaching out(Sorry if this is in the wrong forum).

[CRM]

I just received my package a few days ago with all the books I bought, and have had a blast reading through them in preparation for Session 0 at my local library. However, I received duplicates of certain products I didn’t order, and I am missing Lost Omens: Mwangi Expanse. I tried emailing customer support about this, but they’ve been Radio-silent for a few days so I figured I’d try my luck here, see if I’d get a quicker response.

On an unrelated but equally burning in my mind note: what’s the best third party supplement for ancestries involving Minotaurs, Centaurs, and Satyrs/Faun, Dragonborn, and Bugbears? Or is there already P2E equivalents to those races? I remember reading somewhere that I could simply convert something from the bestiary into a ancestry, but I forgot what book and which page told me how. I don’t have a lot of spending money left after my initial Paizo buying spree, so I’d prefer something cheap and balanced if it’s available.

[Dancing Wind]

Paizo staff does not respond to individual issues in the public forums.

Did you get an automatic acknowledgement that your email had been recieved? If so, you're in the queue and you'll just need to be patient until they reach you.

[CRM]

Dancing Wind wrote:

Paizo staff does not respond to individual financial issues on the public forums.

Did you get an automatic acknowledgement that your email had been recieved? If so, you're in the queue and you'll just need to be patient until they reach you.

I emailed them through an initial customer service email they responded to. I’ll try shooting a new one, maybe that’ll put me back in queue. Thanks for the quick response.

[xNellynelx]

By any chance did you receive a ticket number from their automated email? I ran into an issue with my gmail where I didn't get a ticket for like, 2 weeks, and as such I didn't get a response.

Tried emailing from my outlook, I got a ticket and response same day. Eventually my gmail received the ticket email, and then a response shortly after. I don't know why there was such a weird delay on my gmail.

[Cori Marie]

They are also currently a little bit behind on emails because of the sudden surge in the popularity of their product. It took about two weeks to get a reply to one I sent, so they may just have not gotten to yours yet.

[David knott 242]

Plus, your query actually isn't as urgent as something like a subscription cancellation with products shipping soon would be. The important part is to get you a replacement for the item that should have been shipped to you but wasn't. I would be very surprised if they ask for you to send back any of the extra items you got.