Cannot Place Order


Paizo General Discussion


Is anybody else having issues placing an order? I've been trying to get a few Starfinder PDFs for several days now, but clicking the Order Now button ultimately does nothing. I get the little "working" circle, but then it just stays on the same screen.


Paizo Superscriber; Pathfinder Companion, LO Special Edition, Pathfinder Accessories, PF Special Edition Subscriber; Starfinder Superscriber

Murgh. Problem might (or might not) be on your end. Try a private window, or a different browser. If that doesn't work, I got nothin'. :-(


I've tried three browsers on my PC, two on my small iPad, one on my large iPad, and one on my iPhone. I've also tried with my home wi-fi network, my phone internet plan, and using a VPN so that I've "been" both inside and outside the US. None of that worked, hence asking here. Hopefully, if somebody else is having problems, they will post here so I'll know it's not just me.


Paizo Superscriber; Pathfinder Companion, LO Special Edition, Pathfinder Accessories, PF Special Edition Subscriber; Starfinder Superscriber

Sorry I couldn't help. Good luck.


Pathfinder Maps, Starfinder Maps Subscriber

I would definitely email customer.service@paizo.com

When I've had issues ordering before, I load things into my shopping cart and then ask them to process the order.

It might be worth posting in the website feedback subforum too. The tech team monitor that so they may be able to fix the actial, underlying issue.


Ed Reppert wrote:
Sorry I couldn't help. Good luck.

Thank you! I appreciate it!


Steve Geddes wrote:

I would definitely email customer.service@paizo.com

When I've had issues ordering before, I load things into my shopping cart and then ask them to process the order.

It might be worth posting in the website feedback subforum too. The tech team monitor that so they may be able to fix the actial, underlying issue.

Do you know how long getting a reply from email takes? I've heard they're behind in responding to emails and tickets. I'm trying to have a FoundryVTT world up before the weekend is over so I can run a Starfinder game for my husband and some friends next week. I just need the pdf of the one-shot I want to run this week as soon as possible. I'll try it, of course, just wondering if you have any ideas on the time frame. Thank you.


Pathfinder Maps, Starfinder Maps Subscriber

Usually 24/48 hours (not counting weekends) However the CS team is severely understaffed at the moment and consequently, email response time has stretched out beyond a week for trickier things. So I’m afraid it’s unlikely they’ll get to it today (CS usually don’t work on weekends).

It’s a slim chance but I would also make a post in the website feedback forum. If there’s something glitchy with your account, customer service will flick it to the IT folks and they are the ones who monitor that forum. So it’s a long shot, but it might speed things up for you a little.

I’ll be frank though - I don’t think it’s going to be solved before the weekend.


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Pathfinder Maps, Starfinder Maps Subscriber

May I ask the PDFs you’re looking for?

I might be able to help - I could buy them for you as a gift and then down the track when your stuff is sorted, you could buy me a gift certificate for the same amount.

Nobody loses anything and you at least get it quickly that way. I’m not in any rush.
(Presuming I can purchase it and the glitch isn’t with the product itself).


Paizo Superscriber; Pathfinder Companion, LO Special Edition, Pathfinder Accessories, PF Special Edition Subscriber; Starfinder Superscriber

That's a generous offer, Steve. :-)


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Pathfinder Maps, Starfinder Maps Subscriber

It doesn’t really cost me anything. There’s a good chance it’ll all be sorted before my august subscription settles.

I mean, if you can’t trust a Viking, who can you trust?


That's a great, and very generous, idea! I worry, though, that if I can't order product, I won't be able to buy a gift certificate, either - unless you meant from somewhere else. I'm a Norwegian-American (American citizen) living in Norway (resident), so I have debit cards from either country and should be able to easily order product or gift certificates from most places in the US and Europe.

I can't remember the names of the pdfs, but they were #2-4 of the one-shot Starfinder games. I have too many migraine days to be a reliable, weekly GM, but I like to always have a one-shot ready in Foundry for the days when our regular GMs (my husband, and a friend of ours) are too busy to run our normal games.


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Pathfinder Maps, Starfinder Maps Subscriber

No worries. It’s more to help with timing. They’ll sort out your purchasing issue eventually, but they’re in the middle of a large backlog at the moment, so it may take longer than everyone would like.

I’ve sent you those PDFs. You won’t be able to do it yet, but when they get you sorted, you can order a store gift certificate for me here for the value.

I’m in no rush, I’ll just put it towards my next subscription order. It’s money I was going to spend anyway, you get your PDFs. Everyone’s happy.

(And in the unlikely event that they cant sort it out, or if I’ve screwed up and bought you the wrong scenarios or something - don’t stress over it. Keep the PDFs as a gift.)

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