October Subscription Issue #36667656

[redeux]

Hello, I received my authorization for October's subscription (#36667656) and I have one issue with it.

Earlier this week i placed order #36667654 which contained a digital product and then also Nidal, Land of Shadows. I selected separate shipping rather than sidecart because i was using a paizo gift voucher which can't be used with subscriptions/sidecarts.

When I got my October authorization #36667656, the two orders have been combined but my voucher did not carry over. It looks like the initial order #36667654 used $38.19 of the gift voucher and Nidal, Land of the shadow was going to benefit from $11.81 of the voucher.

I'd appreciate one of the following solutions:

the remaining balance of my voucher ($11.81) added to my subscription. I realize that vouchers aren't normally used on subscriptions but the order was combined outside of my control and I don't want the GM credit "lost"

Otherwise, I'd need the orders separated.

Third option would be to credit my account $11.81 if the subscription ships before this thread is seen.

Many thanks for your help. All of you are rock-stars.

[Raychael Allor]

Hi! First, thanks so much for providing both order numbers, it saved me a bit of time from tracking down the original order that Nidal, Land of Shadows was on!

I've transferred the remaining balance over to your subscription order, and resent the confirmation email, which should correctly display that $11.81 in store credit would apply to the order once we get it shipped. Store credit CAN be buggy, however, so please reach out if it doesn't apply correctly once it ships!