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As per the most recent update, they've got the email queue down to 1775 and two and a half months. Issues raised on the forums are generally getting resolved in the usual "just a couple of business days" timeframe. In addition, they're remaining as calm, professional and helpful as ever - whilst not having access to the phonelines (usually the best method of resolving time-critical issues). And it's been during a time of rapid staff turnover as old faces move on and new people join the team.
There's obviously still a monumental task ahead of them, but it wasn't so long ago it was three a half thousand emails to answer resulting in four months delay!
All in all, I think you folks are doing a phenomenal job.
Customer Service & Community Manager
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Thank you Steve. As always your kind words for CS lift our spirits so much. Its been pretty hard on all of us to face this mountain every day for the last 365+ days, but we're getting through it, and we appreciate you and other folk's ongoing patience and grace with us.
Have a great weekend!
You too!
>Wine glass *clinking* gif<
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Amazing grace under pressure!
Thank you all, especially newcomers who are jumping in and moving forward in what had to have looked like a daunting work environment the first day.