logic_poet |
It looks like this order is refusing to put Pathfinder Adventure Card Scenario #6-5: Echoes of Death in my downloads. Is it filed somewhere separate from the other scenarios in that year? If not, can you check on why that order still shows as Pending in my history and kick loose what needs to be kicked, please?
Logan Harper She/Her Customer Service Representative |
It looks like this order is refusing to put Pathfinder Adventure Card Scenario #6-5: Echoes of Death in my downloads. Is it filed somewhere separate from the other scenarios in that year? If not, can you check on why that order still shows as Pending in my history and kick loose what needs to be kicked, please?
Hi logic_poet!
I took a look at your order and it looks like the payment method was declined for that one item. I have updated it to your current payment method and processed the purchase for you. Once that is finalized, you should see the pdf in your downloads :) Please let me know if I can assist you further.logic_poet |
The update with the current payment method does not appear to have worked, as the item is still not in my downloads and the order still shows as pending in my order history. I did see an email about the change in payment and the authorization, but I'm not sure if you actually got the money, since it said that the auth expires January 11.
Logan Harper She/Her Customer Service Representative |
The update with the current payment method does not appear to have worked, as the item is still not in my downloads and the order still shows as pending in my order history. I did see an email about the change in payment and the authorization, but I'm not sure if you actually got the money, since it said that the auth expires January 11.
The PDFs should now be available in your downloads but please let me know if that is still not the case and I will gladly take another look :)