Not sure if there is the forum I post this but couldn't find a customer service one.
I ordered the Advanced Guide (book form) back in July. 3 months later it still hasn't shipped. I reached out to Customer Service via email & Twitter...still no reply after 3 weeks.
Are there books still not shipped??
Some advice:
Make a post in the Customer Service forum, with your request clearly stated in the subject line of the post.
Once you make your post, do not bump it. Forum posts are answered oldest first, and if you bump your post, you put yourself at the back of the line.
Similarly, it's incredibly rude to add a comment or me-too reply to someone else's post, thereby bumping them to the back of the line.
Be patient. Currently CS is answering emails from the end of July. They will get to yours after they answer everyone who emailed them before you did.
If you post in the CS forum, please give them full information about the date(s) of previous emails. They need to be able to connect all your communications into one action.
CS forum is pretty current. But staff only work Monday through Friday, so it will be a few days before they get to your post.
Here's the link to the Customer Service forum
Customer Service Forum
Some advice:
Make a post in the Customer Service forum, with your request clearly stated in the subject line of the post.
Once you make your post, do not bump it. Forum posts are answered oldest first, and if you bump your post, you put yourself at the back of the line.
Similarly, it's incredibly rude to add a comment or me-too reply to someone else's post, thereby bumping them to the back of the line.
Be patient. Currently CS is answering emails from the end of July. They will get to yours after they answer everyone who emailed them before you did.
If you post in the CS forum, please give them full information about the date(s) of previous emails. They need to be able to connect all your communications into one action.
CS forum is pretty current. But staff only work Monday through Friday, so it will be a few days before they get to your post.
Here's the link to the Customer Service forum
Customer Service Forum
Thank you for the info :)