Hi Customer Service,
Order 8236096 still shows as pending. The original email I received said expected to ship in 1 to 5 business days for one package and 5 to 23 business days for the second. It's now been ~27 business days and neither package has shipped. Can I get an update on this order?
Thank you
Hello CrazyGnomes,
It appears the issue is that we have no more of The Order of the Stick #5: Blood Runs in the Family Softcover left in stock. Our system does not communicate this well if the last one is submitted while you have a copy in your cart. In order to get the order to ship out promptly, we may have to cancel this one item, is that alright?
I will ensure that removing this item will not lose you the first ten shipping discount as well, so don't worry about that as one of your considerations for removing the item.
if you have any other questions or concerns, please let us know. Thank you!
Yes, please cancel that item. Thanks.
Can I get an update on this?
HI CrazyGnomes,
I have cancelled the Order of the Stick Book 5 and your order should ship out first thing Monday. Since this has taken so long, I've gone ahead and waived shipping for you. Thanks for your patience!