Hello? You're automatically billing me a price I didn't agree to and not responding. Raised a week ago now...
Just by way of warning (since this is now at the top of the CS forum and I won't be doing damage).
Customer Service answer questions from the bottom up - so every time you (or someone else like me) posts to your thread you get pushed to the end of the queue and bumping your thread actually leads to more likely delays.
At the moment, they are still digging themselves out from under a mountain of CS emails and messageboard posts, plus they've run into an unexpected issue with the current PFBattles subscription run (no doubt drawing away some CS resources). I expect that's the reason your issue hasn't been addressed (as I understand it, nothing has changed in the legacy arrangements).
I'm sure they'll look after you when they get to this thread, but if you want to press them for a swift resolution a phonecall (between 10am-5pm Seattle time) is usually the best course of action. In the interim, I've flagged this post (you might do that too) that's another way to attract CS attention, albeit a little less reliable.
Hello Tim,
Thank you so much for your patience as we have had a large influx of messages. Due to a technical error, the Legacy Paizo Advantage was not applying on certain orders. I have gone ahead and refunded you the difference owed and I apologize for the confusion and frustration this has caused. Thanks again for your patience and please let me know if there is anything else I can assist you with.
*I have also sent this message in response to your email.