Official Tech Team Response
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On Saturday, February 16, starting at noon Pacific time, paizo.com be undergoing planned network updates. Our team estimates paizo.com downtime will last between approximately 2-4 hours. Updates or notes regarding the downtime will be posted here.
NOOO!!! You can't go down! How am I supposed to procrastinate on all the things that need to be done? You can't do this to me! That might mean that I actually have to get something done!
~grins~
Thank you, Josh & Co.!
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Please take this as constructive feedback from someone that deals with a worldwide network and multiple data centers around the world...
I appreciate the time you spend in maintaining your site but it is frustrating that you seem to run your site on a poorly designed and cheaply maintained network scheme... It seems like you have this site set up on one web/app/DB server platform and none of it is very reliable. At some point, it would be nice if you moved into a more reliable set up.
You realize you don't have to bring your site down to do maintenance if it is actually set up and maintained correctly... It seems every time it goes down for maintenance it stays down for longer than you set up your maintenance window and it is never stable after you bring it up until several days later. A load balancer behind your URL, a minimum of two web servers, two app servers, and a set of DB servers would do wonders for your availability and reliability. Maybe have a test site as well to run your changes on before you put them into production... Not to mention bringing a production server down in the middle of the day (any day) is not smart. Typically these things are done after hours... Heck, you can even set it up in the cloud (AWS, Azure, Google) and have it in different regions so it is completely mirrored for disaster recovery if something terrible happens to your primary site.
(EDIT) Just out of curiosity I looked and you are on AWS in the WEST Region (SEATTLE)...so you are on the cloud...just not set up right.
Frustrated but grateful customer...
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I keep getting information about the maintenance (the links to social media) at random when loading forum pages, including switching pages of a tread.
I keep getting information about the maintenance (the links to social media) at random when loading forum pages, including switching pages of a tread.
The store is doing the same.
Yeah, something seems to have gone wonky post maintenance. Page-load is very slow (haven't been this slow in several months at least) and about every other time, I get a "site is under maintenance" message rather than the page I'm hoping to load (and then I can reload the forums and navigate for a few minutes before getting bounced to the maintenance page again). I thought maybe the maintenance just actually wasn't finished until I saw Josh Thornton's post here. :/
On the other hand the weird delay of new posts not showing seems to be gone, so yay?
Thanks for the hard work as always, Paizo, but something's not quite right.
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Software Developer
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Earlier today, one of our application servers had trouble properly accessing our internal caching system, so some content-heavy pages (that take advantage of the caching) were timing out. This includes some forum and store pages. One of our sysadmins resolved that issue at around 2:00 PM PST Sunday, so this issue should be eliminated or greatly reduced since then. Additionally, things should be less sluggish.
Since the update when I open pages - website/pbp games/character profiles etc a bunch of the icons for characters or menu headers aren't loading (just showing as [?]) - not sure if anyone else is experiencing this, or if its just my "window" into Paizo that's snafu'd?
Definitely has been loading much better since Sunday night. Thanks!
BD, what browser/platform are you using?
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Fix worked chief - much appreciated. All is as it should be :)
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I've just noticed the Check/Uncheck/Delete All options in Private Messages. I don't know how long it's been there, but thanks for that!
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I've just noticed the Check/Uncheck/Delete All options in Private Messages. I don't know how long it's been there, but thanks for that!
I can't believe I requested that then didn't even notice when it was implemented.
Echoing Joana's thanks. This is great. :)