S.O.S.: One of my character's on-site profiles just DISAPPEARED!


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Scarab Sages

Xukong, my 4th-level Kensei/Bladebound Dhampir Magus SHOULD have a fully-filled out character profile here - but suddenly, it no longer does and I have no idea why.

I'm pretty positive *I* didn't erase it, even accidentally - the erasure's too thorough, and wouldn't have cleaned out EVERYTHING the way it has.

Rather, I suspect this has something to do with the godsawful glitches that have been saddling this site for months, screwing up and even 'disappearing' (though it had always been temporary up until now) new posts and edits (hell, it blanked out this very post the first time I submitted it).

The last thing I did with this character's profile was a very minor edit for purposes of tracking spent abilities in its current adventure - but THIS should not have happened.

Tonya Woldridge once told me before, under different circumstances, that nothing on this site ever *really* ceases to be - I rather hope that's the case this time around.

Scarab Sages

*BUMP*

Paizo Employee Official Tech Team Response

Hey there! We apologize for the delay in response, as the Paizo office has been closed due to inclement weather.

We were able to recover your character data as it existed within the last 3 weeks and you should see this information reflected on your account. The error that caused the entries on the editing form for the character's profile has been put into our queue to investigate/see if we can reproduce. Any additional information about what steps were taken to edit the character will be helpful to narrow down the issue (such as if there were multiple edit screens open), as it is not related to any reported issue that we have seen thus far.

Additionally, while it's true that we can usually bring certain data back, it should not be relied upon. For lengthy text content that's being entered into fields that do not have obvious drafting features (on any website, not just paizo.com), it's always a good idea to retain a copy in a text document or storage option of your preference.

Scarab Sages

...and on the third day, a miracle occurred....

XOMGMEINFUHRERICANWALK, thankyousomuch!

Paizo.com Tech Team wrote:

Hey there! We apologize for the delay in response, as the Paizo office has been closed due to inclement weather.

So I'd read. Thanks for nothin', COSMO!

Paizo.com Tech Team wrote:
Any additional information about what steps were taken to edit the character will be helpful to narrow down the issue (such as if there were multiple edit screens open), as it is not related to any reported issue that we have seen thus far.

I wish I could provide it. The "multiple edit screens open" idea is not impossible...but kind of unlikely. That goes a bit afield of my MO...UNLESS we're talking about a "character profile" edit screen in the same breath as a "message/game thread" edit screen, which I'm doing right now. Nothing bad seems to have happened this time around. I'll try to keep an eye on that, though.

Paizo.com Tech Team wrote:

We were able to recover your character data as it existed within the last 3 weeks and you should see this information reflected on your account....

Additionally, while it's true that we can usually bring certain data back, it should not be relied upon. For lengthy text content that's being entered into fields that do not have obvious drafting features (on any website, not just paizo.com), it's always a good idea to retain a copy in a text document or storage option of your preference.

Noted.

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