Order 4004234


Customer Service


You folks must be swamped or my email is hitting your spam folder as I've tried three emails over the past week plus.

I just have a very small request, I was wondering if you could add the Promotional Lava Lurker to my order. I was just wandering around your site some more and it really caught my eye. If it's too late, I understand. If it bumps the shipping up a lot, you might want to send me an email first.

Thanks,

Customer Service Representative

Hello Swiftbrook,

We are a bit behind with the inbox, I apologize. I have added the Lava Lurker to your order and you will be receiving an updated email confirmation reflecting that change.


Got it. Thanks.


I see this order is still "Pending". I your warehouse staff catching up so this may arrive before Christmas?

Customer Service Representative

Hello Swiftbrook,

Your order is on a pick list right now, which means it is part of the batch of orders the warehouse is currently working on packing up and shipping out. It should be on its way shortly (likely tomorrow). Once it leaves our warehouse it will have 4-8 business days in transit to you. That would put it arriving on or before December 23. So just in time barring weather or anything that holds up the post. If you'd like to change the shipping method (priority mail is 2-5 business days) let me know.

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