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Ladies and Gentlemen:
I know that I haven't had a lot of dealings with the Customer Service team- but Every. Single. One. have been the epitome of courteousness and professionalism.
Two Mondays ago I telephoned the Customer Service office as I had yet to receive the 2nd Adventure Deck from the Wrath of the Righteous box. Gave the CSR my order number, they took a look and said, "Yes, the shirts are backordered- let me move them to a sidecart." I received a change of order notification while I was still on the phone with him, a shipment notification within the hour, and I received the Adventure Decks before the week was out.
Two days ago, I emailed into Customer Service with some questions on the Class Deck Subscription. This afternoon, I received a response that answered all of the questions I had asked, as well as some that weren't asked. (Thank you, Diego.) Diego's thoughtfulness, professionalism, and suggestions were enough for me to pull the trigger on a second subscription.
I believe that, from what I experienced on the five interactions I've had with them over the last 6 years, that this is the norm for Paizo. And, I'm calling them out on it, standing, and applauding them for it.
-- Steve Mulhern
+1 for the consistent awesomeness of Paizo's Cust Svc folks.
I too have had nothing but positive interactions with them and knowing that they will be consistently awesome is a large reason why I returned from my subscriber walkabout (and even added a Modules subscription).
-TimD
I wholeheartedly agree! Thank you, Paizo!
I like the way they solve problems I haven't yet realised I've got. :)
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I'll jump on this bandwagon. I've had very few imperfections over the years of dealing with Paizo, but whenever they have cropped up, CS has been friendly, competent, and able to solve the issues. I've long said that I wish most other companies were run this way.
