Order 3458672 Subscription.


Customer Service

Grand Lodge

I am kind of disappointed. This is the second time in a row that one of my orders has been delayed. I am hoping it was not because of the miniature in this order?

I am not sure why when I make orders for miniatures and such that they always get added to the side cart. I don't plan on it that way. Is there a check box I am missing somewhere? When I make an order I want it immediately. Not with a subscription shipment :(

Is there something holding this Order 3458672 up?

Thanks!!

Customer Service Representative

1 person marked this as a favorite.

Hi Deanoth,

This subscription order has not been delayed and everything on it looks fine. The warehouse is still in the process of getting the April subscription order shipped out. They are guessing this will take until the middle of this week. Your order should be on the way as soon as they get to it in the queue. Feel free to keep an eye on how this how overall process is going over here:
http://paizo.com/threads/rzs2s3q0?April-2015-New-Release-Shipping-Thread

If you are wanting to change your shipping options, you should take the following steps when going through the checkout process:

From the shopping cart, hit the "Proceed to Checkout" button
This should bring you to a section with different numbered buttons that you can click on.
Click on "Step 2 - Shipping"
Click the button that says "Change Shipping Details"
This should should bring you to a page the will display all available shipping options and methods for the order at the time is it being placed.

Alternatively, there is a "ship as soon as possible" button from the sidecart. Please note that is has been misbehaving lately (the tech team needs to take a look at what the goblins are up to there). So, short term, if something ends up in your sidecart, and it want it to ship as soon as possible, please let us know, and we'll move it manually.

If you have any further questions or concerns, please let us know.

Thanks!
~Sharaya

Community / Forums / Archive / Paizo / Customer Service / Order 3458672 Subscription. All Messageboards
Recent threads in Customer Service