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Hi all,
Thanks for all of your hard work in what must be pretty crazy times over there.
I noticed that the strategy guide appeared in my hardcover subscriptions in the brand spanking new subscription list for February, even though the product description says it's not included in the hardcover subscription. Figured you might want to know about this...
-jeremy
Customer Service She-Hulk
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Hello Jeremy,
Thank you for letting us know about this! I believe that the Strategy Guide is showing up in your February Subscription Shipment section because, while it is not a subscription item, it is in your sidecart to be sent out with your subscription items in February.
I will let our tech team know to keep an eye out, just in case. Please let me know if there are any further questions or concerns that you may have.
Thanks!
Katina
I'm seeing the same thing and I don't have the Strategy Guide in my sidecart (if it is, I never put it there). Though where the subs are listed at the bottom, is says the next item in the Sub that is expected to ship is Pathfinder Unchained.
Customer Service Dire Care Bear Manager
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The new layout for the My subscriptions page appears to be including it as a subscription item because its associated with the subscription (if you preorder it as a RPG subscriber you get the PDF for far). QA Erik filed an issue to get this resolved. It may be a code release cycle or two before it gets resolved. I apologize for the confusion this is causing.
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Customer Service She-Hulk
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Woops, foot-in-mouth time!
Jeremy,
I'm sorry, I totally misunderstood the question. I had thought you ordered the Strategy Guide and were wondering why it was showing up in the subscription section. After looking into the bug that Sara mentioned, I double-checked and saw that you had not ordered the Strategy Guide.
Sorry for the confusion! It looks like it is showing up as part of the bug, and should hopefully be fixed soon. Please let me know if there are any further questions I can help with, hopefully without adding to the confusion this time! :)
Thanks!
Katina