The apparently standard August subscription problem


Customer Service


I'm seeing a version of what others are seeing with regards to my PACG sub. My August subscription states "Pending" and has only promo cards (at $~26 for shipping?) attached. My September sub has the Base Set, Character Add-On and expected normal month 2 stuff.

As of today, I have received no alert email indicating that anything will be shipped by a certain day.

Can you please verify that everything is in good order with my account and shipment? I've never had a problem with things up until now, but this is making me anxious and it seems that nothing is really being done. I have yet to see a single post indicating the problem existed but is now resolved for anyone. Asking me to wait until last minute to make sure everything's ok (Aug 22), when I have no indication at all that things are actually ok (and every indication to the contrary) is not helping me here. If there IS a problem, then I'll have a whole second table at our store's organized play that I'll have to turn away... I've drummed up a lot of interest for the deal, I'm not looking forward to the egg on my face, and don't have the time to run consecutive tables.

Thanks.


join the club, nothing happening on my sub either, even tho the preauth was on the 5th of the month, Paizo has yet to learn to be prepared for Gen Con and are always willing to let loyal subscribers wait until after retail release for product to ship, and for Gen Con they are always willing to let the loyal subscribers wait at the back of the line so they can make the quick buck at gen con

Scarab Sages

Paizo Superscriber; Pathfinder Companion, Pathfinder Accessories Subscriber; Starfinder Charter Superscriber

Looking back at my many year history, this is the first time that I have had an issue with August (or any month). Now this is also the first year having the Card Game as part of my subscription. But all the core, setting, adventure path, and companion books have never had this issue.

Customer Service Ray of Funshine

Deekow wrote:

I'm seeing a version of what others are seeing with regards to my PACG sub. My August subscription states "Pending" and has only promo cards (at $~26 for shipping?) attached. My September sub has the Base Set, Character Add-On and expected normal month 2 stuff.

As of today, I have received no alert email indicating that anything will be shipped by a certain day.

Can you please verify that everything is in good order with my account and shipment? I've never had a problem with things up until now, but this is making me anxious and it seems that nothing is really being done. I have yet to see a single post indicating the problem existed but is now resolved for anyone. Asking me to wait until last minute to make sure everything's ok (Aug 22), when I have no indication at all that things are actually ok (and every indication to the contrary) is not helping me here. If there IS a problem, then I'll have a whole second table at our store's organized play that I'll have to turn away... I've drummed up a lot of interest for the deal, I'm not looking forward to the egg on my face, and don't have the time to run consecutive tables.

Thanks.

Duplicate items showing up as September items is a display glitch.

I've sent you an email with some additional information.

Thanks!
Sharaya

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