I cannot seem to permanently make a change to my shipping address. While the address does not need to be changed, the phone number does.
Whenever I place an order, I must either choose the existing address with the incorrect phone number, or retype the entire address as a new address to ship to.
Unrelated, why do I not have any subscriber tags?
Director of Sales
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For your address:
You should be able to change the phone number on your address on your My Addresses page, which is available on your My Account page.
As for your tags, the RPG Superstar tag supersedes your subscriber tags. Your Superstar tag is more like one of our employee tags than a subscriber tag. Unfortunately, this means that you can have one or the other. If you would rather have the other, let me know.
thanks,
cos
When I make the change, everything seems to have worked (I get confirmation the address has been changed)but when I look at the active address, the phone number remains the old one.
post script
I think I'll keep the superstar tag.
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Director of Sales
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When I make the change, everything seems to have worked (I get confirmation the address has been changed)but when I look at the active address, the phone number remains the old one.
Ok... so my previous answer betrayed a misunderstanding (on my part) of our system.
Our system will combine two address that are exactly the same, and doesn't pay attention to the phone number when doing so. Therefore, please send me an email to customer.service@paizo.com with your address as it appears now, and your address as you need it to appear. I will see that it gets fixed.
I apologize for the inconvenience.
Thanks,
cos