"My Subscriptions" oddness


Customer Service

Sovereign Court

I was fiddling with this page, lamenting that I had to wait until late Nov to get all my goodies from last month and this one. I toggled shipping options, and when I toggled it back, my future order now is missing several key items. I believe they are:

1x Pathfinder Roleplaying Game Bestiary (OGL) Hardcover
1x Pathfinder Chronicles: Seekers of Secrets—A Guide to the Pathfinder Society (PFRPG) Print Edition
1x Pathfinder Chronicles: Book of the Damned—Volume 1: Princes of Darkness (PFRPG) Print Edition

Please tell my I haven't screwed up my upcoming order, and that it's just a web form artifact.

Paizo Employee Senior Software Developer

Those products aren't showing up on your future subscriptions shipments because the order for them has been finalized and submitted, and will ship as soon as possible. See your order history page for more info.

If I had to guess what happened, it would be that at one point during your fiddling you switched to "Never hold anything," which the system currently interprets to mean "I'm tired of waiting for this stuff in my sidecart to ship, please ship it now." There's a warning beneath that selection that says something like "selecting this option will cause the 3 items in your sidecart to be shipped as soon as possible," but one of my current to-do items is to do a better job of giving feedback and verifying customer intentions for these kinds of actions.

Sovereign Court

Gary Teter wrote:
If I had to guess what happened, it would be that at one point during your fiddling you switched to "Never hold anything," which the system currently interprets to mean "I'm tired of waiting for this stuff in my sidecart to ship, please ship it now."

Yup, that's probably what I did. So mystery solved, and a happy accident that I get my stuff sooner. Thanks, Gary.


Gary Teter wrote:

Those products aren't showing up on your future subscriptions shipments because the order for them has been finalized and submitted, and will ship as soon as possible. See your order history page for more info.

If I had to guess what happened, it would be that at one point during your fiddling you switched to "Never hold anything," which the system currently interprets to mean "I'm tired of waiting for this stuff in my sidecart to ship, please ship it now." There's a warning beneath that selection that says something like "selecting this option will cause the 3 items in your sidecart to be shipped as soon as possible," but one of my current to-do items is to do a better job of giving feedback and verifying customer intentions for these kinds of actions.

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