Is my order going to ship this month?


Customer Service

Grand Lodge

Pathfinder Adventure Path Subscriber

I got Oct. shipment pending now for almost a week after I got my email saying that my order is ready. Can I get any type of update on my order please? My FLGS has already got the one of the books I order in the store now. Thank you.


Mine's not even pending yet...

Lantern Lodge

grifter7 wrote:
I got Oct. shipment pending now for almost a week after I got my email saying that my order is ready. Can I get any type of update on my order please? My FLGS has already got the one of the books I order in the store now. Thank you.

Both items on your order are ready to go and you're in the queue for shipping. The warehouse team is packaging orders as quickly as they can and your order should be ready to go soon.

Thanks,
Sara Marie

Lantern Lodge

KaeYoss wrote:
Mine's not even pending yet...

I believe yours is waiting on the Second Darkness dice.

Thanks,
Sara Marie


Sara Marie wrote:
KaeYoss wrote:
Mine's not even pending yet...

I believe yours is waiting on the Second Darkness dice.

Thanks,
Sara Marie

Ummm, sorry boss. Attack Goblin #13 think his dice was candy and eat. We chop #13 open and got dice back. Cleaned them off to. You get soon.

Grand Lodge

Pathfinder Adventure Path Subscriber
Sara Marie wrote:
grifter7 wrote:
I got Oct. shipment pending now for almost a week after I got my email saying that my order is ready. Can I get any type of update on my order please? My FLGS has already got the one of the books I order in the store now. Thank you.

Both items on your order are ready to go and you're in the queue for shipping. The warehouse team is packaging orders as quickly as they can and your order should be ready to go soon.

Thanks,
Sara Marie

Thank you. Ughh this has not been a fun month for you guys in the warehouse?

Lantern Lodge

grifter7 wrote:
Sara Marie wrote:
grifter7 wrote:
I got Oct. shipment pending now for almost a week after I got my email saying that my order is ready. Can I get any type of update on my order please? My FLGS has already got the one of the books I order in the store now. Thank you.

Both items on your order are ready to go and you're in the queue for shipping. The warehouse team is packaging orders as quickly as they can and your order should be ready to go soon.

Thanks,
Sara Marie

Thank you. Ughh this has not been a fun month for you guys in the warehouse?

It's actually kinda cold down there. So the extra work keeps them moving and warm.


Sara Marie wrote:
grifter7 wrote:

Thank you. Ughh this has not been a fun month for you guys in the warehouse?

It's actually kinda cold down there. So the extra work keeps them moving and warm.

getting into the spirit of the job allready I see.

excellent. Here have an egg. They're delicious


Sara Marie wrote:
KaeYoss wrote:
Mine's not even pending yet...

I believe yours is waiting on the Second Darkness dice.

Thanks,
Sara Marie

Aren't they available? I thought they were. And I preordered them a really long time ago. And they looked like they were in stodck.

When will they be available?

But if this is the reason and the dice won't be available today, please separate the dice from the rest again and give me the shipment as fast as you can (can you start the shipping procedure so I'll get the PDFs for the weekend?)

If the dice will be cut out, they should return to standard shipping again (I'll change my subscription shipping option to the cheapest after the Bestiary is being shipped)


Attack Goblin #23 wrote:
Sara Marie wrote:
KaeYoss wrote:
Mine's not even pending yet...

I believe yours is waiting on the Second Darkness dice.

Thanks,
Sara Marie

Ummm, sorry boss. Attack Goblin #13 think his dice was candy and eat. We chop #13 open and got dice back. Cleaned them off to. You get soon.

Hm... I think I must instigate the Great Goblin Apocalypse of '09 for this.

Grand Lodge

Adventure Path Charter Subscriber; Pathfinder Starfinder Adventure Path Subscriber
KaeYoss wrote:
Mine's not even pending yet...

Mine's been pending since Tuesday (I think, maybe Wednesday). At least I'm not the only one in the boat. I hope it gets shipped today so I can get PDFs.

-Skeld

Lantern Lodge

KaeYoss wrote:
Attack Goblin #23 wrote:
Sara Marie wrote:
KaeYoss wrote:
Mine's not even pending yet...

I believe yours is waiting on the Second Darkness dice.

Thanks,
Sara Marie

Ummm, sorry boss. Attack Goblin #13 think his dice was candy and eat. We chop #13 open and got dice back. Cleaned them off to. You get soon.
Hm... I think I must instigate the Great Goblin Apocalypse of '09 for this.

I just remembered I forgot to tell you, I looked up your order after I saw this post and saw that the dice are in, but for some reason they weren't finalized when all the other items were. I processed it and it went through so hopefully it'll be shipped early next week.

Paizo Employee Director of Brand Strategy

Sara Marie wrote:
I just remembered I forgot to tell you, I looked up your order after I saw this post and saw that the dice are in, but for some reason they weren't finalized when all the other items were. I processed it and it went through so hopefully it'll be shipped early next week.

Posting after 11pm on a Friday night? Now THAT's customer service!


Sara Marie wrote:
KaeYoss wrote:
Attack Goblin #23 wrote:
Sara Marie wrote:
KaeYoss wrote:
Mine's not even pending yet...

I believe yours is waiting on the Second Darkness dice.

Thanks,
Sara Marie

Ummm, sorry boss. Attack Goblin #13 think his dice was candy and eat. We chop #13 open and got dice back. Cleaned them off to. You get soon.
Hm... I think I must instigate the Great Goblin Apocalypse of '09 for this.
I just remembered I forgot to tell you, I looked up your order after I saw this post and saw that the dice are in, but for some reason they weren't finalized when all the other items were. I processed it and it went through so hopefully it'll be shipped early next week.

Thank you. Your dedication is laudable. Remind me that when I find who is responsible for the dice, I promote you to his rank when i devour him. ;-)


Pathfinder Adventure Path, Rulebook Subscriber
Skeld wrote:
KaeYoss wrote:
Mine's not even pending yet...

Mine's been pending since Tuesday (I think, maybe Wednesday). At least I'm not the only one in the boat. I hope it gets shipped today so I can get PDFs.

-Skeld

Mines been pending since the 7th.

Scarab Sages

I have two items ordered, one says pending and the other says preorder, expected in November. Do I have to wait until until the second item becomes available for the order to ship?

Thanks for looking. :-)

Liberty's Edge

Arelas wrote:
Skeld wrote:
KaeYoss wrote:
Mine's not even pending yet...

Mine's been pending since Tuesday (I think, maybe Wednesday). At least I'm not the only one in the boat. I hope it gets shipped today so I can get PDFs.

-Skeld

Mines been pending since the 7th.

Ditto...

Paizo Employee Director of Brand Strategy

Temmogen wrote:

I have two items ordered, one says pending and the other says preorder, expected in November. Do I have to wait until until the second item becomes available for the order to ship?

Thanks for looking. :-)

If they're both in the same order and you opted to hold all items to ship together, then yes. You can request to break these into individual orders, but you will pay shipping twice.


Arelas wrote:
Skeld wrote:
KaeYoss wrote:
Mine's not even pending yet...

Mine's been pending since Tuesday (I think, maybe Wednesday). At least I'm not the only one in the boat. I hope it gets shipped today so I can get PDFs.

-Skeld

Mines been pending since the 7th.

Ditto.


I'm subscribed to the RPG line and have the option for things to shipped monthly.

I've been pending (The Bestiary) for about two weeks now. I'm wondering is my book going to ship any time before November?

Lantern Lodge

Arelas wrote:
Skeld wrote:

Mine's been pending since Tuesday (I think, maybe Wednesday). At least I'm not the only one in the boat. I hope it gets shipped today so I can get PDFs.

-Skeld

Mines been pending since the 7th.

Arelas, yours is in processing as of today and will likely be headed out the door soon.

thenorthman wrote:
Arelas wrote:


Mines been pending since the 7th.
Ditto...

northman, yours is a bit more complicated. I will be emailing you with some questions shortly.

Sublimity wrote:
Arelas wrote:


Mines been pending since the 7th.

Ditto.

Sublimity, Yours is going out soon as well.

ShinHakkaider wrote:

I'm subscribed to the RPG line and have the option for things to shipped monthly.

I've been pending (The Bestiary) for about two weeks now. I'm wondering is my book going to ship any time before November?

ShinHakkaider, look for an email from us shortly regarding your Bestiary shipment.

thanks,
sara marie

Grand Lodge

Pathfinder Adventure Path Subscriber

*emote the happy dance* My stuff shipped or will ship today or tomorrow and I will looking at my pdfs. later tonight. Yeah!


Pathfinder Adventure Path, Rulebook Subscriber

Thanks. :)

Scarab Sages

yoda8myhead wrote:
Temmogen wrote:

I have two items ordered, one says pending and the other says preorder, expected in November. Do I have to wait until until the second item becomes available for the order to ship?

Thanks for looking. :-)

If they're both in the same order and you opted to hold all items to ship together, then yes. You can request to break these into individual orders, but you will pay shipping twice.

Groovy, Thanks.


Just wanted to pop in here and give a Sara Marie a big, BIG THANK YOU for handling my situation in a prompt and thorough manner.

Sara you are flat out AWESOME.

Community / Forums / Archive / Paizo / Customer Service / Is my order going to ship this month? All Messageboards
Recent threads in Customer Service