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Hello,
My Pathfinder number eight has arrived; unfortunately it was bent and creased. The other seven Pathfinder issues have arrived intact due. This is due to the UPS/Mail people not ramming it into my letter box slot as they do now. Why the change in procedure? I don’t know. They always delivered to the door with out fail.
What can I do to get them to return to their original method of delivery? Also can I claim against the damage? I am not sure who UPS sub-contracts delivery services to in Australia, be it a private courier company or Australia Post? If you could let me know how to report the problem and change the delivery methods that would be helpful.
Thanks and Regards
DarkDM
Director of Sales
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Hello,
My Pathfinder number eight has arrived; unfortunately it was bent and creased. The other seven Pathfinder issues have arrived intact due. This is due to the UPS/Mail people not ramming it into my letter box slot as they do now. Why the change in procedure? I don’t know. They always delivered to the door with out fail.
What can I do to get them to return to their original method of delivery? Also can I claim against the damage? I am not sure who UPS sub-contracts delivery services to in Australia, be it a private courier company or Australia Post? If you could let me know how to report the problem and change the delivery methods that would be helpful.
Thanks and Regards
DarkDM
Since you are in Australia, your shipments go out via US Postal Service (USPS) rather than UPS. As far as I know, the USPS doesn't sub-contract with private delivery services so your packages are most likely delivered by Australia Post. Therefore the entity responsible for the final delivery of your Pathfinder is the person who physically delivers your mail to your home. We make every effort to ensure that your Pathfinders reach you in the best possible condition, however your best solution would be to contact your local post office to discover the reason for their change in delivery habit and to get them to go back to their previous method. We have no control over this.
I will put a replacement copy of Pathfinder #8 in with your Pathfinder #9, however, if this problem becomes chronic, we will not be able to replace every volume. If you are unable to affect change by contacting your local post office, then your only option would be to go to your My Subscriptions page and change your shipping method to a higher postal rate, in the hopes that a higher class of mail will be treated better by the delivery persons.
Thanks,
cos
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Thank you Cos,
I have to admit the Paizo customer service is exemplary in terms of responses to queries and solutions to problems.
For those Australians who have has an issue with the postal service delivering packages to your letter box with forceful and reckless determination; following is how you can mitigate against damage to your Paizo preciouses.
You may have the Paizo parcels held at your local post office. When the package arrives, the office will send a collection notification card and you take the card and collect the package.
To get all this organised you will be required to drop in to the post office with a letter of instruction for the Paizo parcels to be collected and not delivered. Wording of the letter should be something like US Parcels collect only, or all mail marked do not bend collect only. The office will need to sight and copy some form of photo ID (Driver licence or Passport.). The office will forward these details to the sorting centre and away you go no more bent or wet packages.
If you require further information ring Australia post on 13 13 18 (AP website was not much help) alternatively drop into your local post office.
Cheers
DDM