Purchasing Problem


Customer Service


I'm trying to purchase 2 Dragon pdf files, but when I go to checkout the shopping cart also has my ongoing Game Mastery module subscription and wants to charge me for that also.

I just want the 2 pdfs for now and to leave my Game Mastery subscription linked to my Pathfinder monthly shipment. How can I separate them in an order without screwing everything up, i.e. unsubscribing and then resubscribing?

Sczarni

rclifton wrote:

I'm trying to purchase 2 Dragon pdf files, but when I go to checkout the shopping cart also has my ongoing Game Mastery module subscription and wants to charge me for that also.

I just want the 2 pdfs for now and to leave my Game Mastery subscription linked to my Pathfinder monthly shipment. How can I separate them in an order without screwing everything up, i.e. unsubscribing and then resubscribing?

there have been times that the cart has added old items before so I'm thinking that is what is happening and its ok to take it off.... but I'm not a paizo rep..


I see what you're saying, but I want to make sure before I do anything. Last thing I want is to miss anything or get double charged for removing and then adding back something, etc...

Paizo Employee Senior Software Developer

Go ahead and remove it, it won't hurt anything.


By removing it I'm not canceling the Game mastery subscription?


You have to call them, send an e-mail, or post on the boards to cancel. I read that in the thread linked to this message.

Scarab Sages

rclifton wrote:
By removing it I'm not canceling the Game mastery subscription?

For your information, Gary is the Webmaster/Programmer at Paizo, so you can believe him when he says you can remove it without problem!

And, if you want to be sure you didn't cancel your subscription, you can visit the "my subcriptions" page after you order, to see if it's still there.

Paizo Employee Director of Sales

rclifton wrote:
By removing it I'm not canceling the Game mastery subscription?

Just to reiterate all the previous responders (Thanks, all!), you will not inadvertantly cancel your GameMastery subscription by removing it from your shopping cart. To cancel a subscription, you have to contact Customer Service to do so for you.

Thanks,
cos


Thanks everyone!

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