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roysier |
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Shipping delays on pre-orders is why I stopped buying mini's from Paizo. Pre-orders used to come before the stores got them and it was cool bring the sets down and everyone commenting on the new sculpts. But the Pre-orders with RoW came almost 3 weeks after the stores got them. So Now i just but from the stores the day they come in.
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danielc |
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The goblin and undead sets did not sell well enough for WizKids to be interested in that format.
There will not be any more sets like that in the foreseeable future. Everybody loved them, but not enough people bought them. :)
That is too bad. I bought two cubes of both and would have loved to see the treatment given to other subjects as well. But in the end I do understand they need to make money or they don't want to do something.
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Shipping delays on pre-orders is why I stopped buying mini's from Paizo. Pre-orders used to come before the stores got them and it was cool bring the sets down and everyone commenting on the new sculpts. But the Pre-orders with RoW came almost 3 weeks after the stores got them. So Now i just but from the stores the day they come in.
Yeah, this delay is pretty bad. Tomorrow will be a full week from launch day and I've heard nothing about my order.
I used to just buy a case from miniaturemarket.com and get a fat discount plus points toward future purchases. I decided I'd rather my money go straight to paizo. Not only do we not get early access for being subscribers, but we don't even get them at launch. Its a pretty huge miss in my opinion.
Unless there is some kind of system put in place to avoid this with future cases, I don't think I'll remain subscribed-- too big of a price point for the hassle.
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I bought two boxes of both the goblins and the undead.
I think I did my part.
I get this isn't going to happen, but kobolds would be nice in one of those boxes.
Maybe in a different format.
The kobolds and orcs in Legends of Golarion were designed to be "feeders" for kobold and orc Builder Series sets.
Oh, well.
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roysier |
1 person marked this as a favorite. |
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Eric- you guys really need to do something about the shipping issues. Last Week I ordered singles mini's from 3 different online retailers including Paizo. The other 2 orders have already arrived at my house the Paizo order remains in a "Pending" status, I don't expect them to arrive for a few weeks which makes that a few weeks later then ordering them somewhere else.
I would like to support Paizo by buying direct but order processing times are a big factor in my decision.
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Shem wrote:I bought two boxes of both the goblins and the undead.
I think I did my part.
I get this isn't going to happen, but kobolds would be nice in one of those boxes.
Maybe in a different format.
The kobolds and orcs in Legends of Golarion were designed to be "feeders" for kobold and orc Builder Series sets.
Oh, well.
That would have been nice. Maybe there is a different format to do builder sets rather than the individual packages thing? I am not sure what that might be, but maybe...
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bugleyman |
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Eric- you guys really need to do something about the shipping issues. Last Week I ordered singles mini's from 3 different online retailers including Paizo. The other 2 orders have already arrived at my house the Paizo order remains in a "Pending" status, I don't expect them to arrive for a few weeks which makes that a few weeks later then ordering them somewhere else.
I would like to support Paizo by buying direct but order processing times are a big factor in my decision.
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Cletusk82 |
Any details other than the vague statement from Erik regarding what is happening with lost coast shipments? I sent an e-mail 2-3 days ago to customer service on my order and still haven't received a reply. While Paizo's shipping & handling times are generally awful (whether their product or someone else's that you buy from them), this particular order seems worse than usual.
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Cletus:
I've been out sick the last two days so I am unfortunately not up to date on the progress that has been made in that time. (TriOmegaZero's post provides some measure of encouragement).
My understanding of the problem is that a recent software upgrade to our shipping software accidentally erased a prior fix related to shipping Pathfinder Battles boxes. Because these boxes are unusually large for their weight, the software got confused about the shipping rate, locking it to an ultra-expensive custom shipping option that would cost customers hundreds of bucks.
The second the team became aware of this they immediately began fixing the problem.
I'm not sure if that amount of information is helpful to you in any way, but there it is. That's what happened.
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Yeah I was hopeful mine would ship soon as well, but with thanksgiving hitting the next 2 days I think I'll be waiting until next week. Given the time to ship here it means I am sadly expecting a post Christmas arrival, which could easily extend to January here - so two months after street date.
Up until now I've been OK with the delays, and the customer service team are always good to work with, but this yet another set where I've had some significant delays in getting them. Has there been any thought about moving the great golem sale to a better time? That seems to be one of the man culprits in the delays.
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bugleyman |
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Cletus:
I've been out sick the last two days so I am unfortunately not up to date on the progress that has been made in that time. (TriOmegaZero's post provides some measure of encouragement).
My understanding of the problem is that a recent software upgrade to our shipping software accidentally erased a prior fix related to shipping Pathfinder Battles boxes. Because these boxes are unusually large for their weight, the software got confused about the shipping rate, locking it to an ultra-expensive custom shipping option that would cost customers hundreds of bucks.
The second the team became aware of this they immediately began fixing the problem.
I'm not sure if that amount of information is helpful to you in any way, but there it is. That's what happened.
Two words: Regression testing. :P
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Cletus:
I've been out sick the last two days so I am unfortunately not up to date on the progress that has been made in that time. (TriOmegaZero's post provides some measure of encouragement).
My understanding of the problem is that a recent software upgrade to our shipping software accidentally erased a prior fix related to shipping Pathfinder Battles boxes. Because these boxes are unusually large for their weight, the software got confused about the shipping rate, locking it to an ultra-expensive custom shipping option that would cost customers hundreds of bucks.
The second the team became aware of this they immediately began fixing the problem.
I'm not sure if that amount of information is helpful to you in any way, but there it is. That's what happened.
Thanks for this explanation, Erik. Having some of the ambiguity removed makes this wait a little less frustrating.
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roysier |
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Wow, really, I get a notice my shipment isn't leaving the warehouse until 12/16 when I ordered on 11/20. The odd thing is I ordered mini's from 2 other online retailers at the same time and those packages have already arrived.
I guess it's time to stop using Paizo as a online retailer due to epic shipping failures.
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LordNull |
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Just wondering if anyone can tell me how to get a email to Wizkids. i bought the LAMASHTU mini from Auggies games and on the mini the left wing is the right wing turned upside down. i dont realy want to send the mini back, so if i were to get the correct wing i can re glue it on the mini. Any info helps. Thanks
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We got our case yesterday. We had a couple of bends (a gnome and a small water elemental leaning backwards), but no breakages. We were getting a bit worried towards the end, but the two gaps in the line-up (the green dragon and Damiel) were filled by the last two boxes.
There are so many good figures in this set it's hard to pick favourites, but the bronze and brass dragons are eye-catching, as is Pazuzu.
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The goblin and undead sets did not sell well enough for WizKids to be interested in that format.
There will not be any more sets like that in the foreseeable future. Everybody loved them, but not enough people bought them. :)
Oh, man... that is sad news, indeed. :(
I would have loved to see orc and gnoll sets. I probably bought close to a hundred goblins and 50+ undead, and I am really happy I did.
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Curmudgeonly |
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I just wanted to comment that from a quality standpoint, this may have been your best set yet. Great work with the paint job, all of the figures I unboxed looked great.
I had 1 Haughty Avenger who had a broken arm I re-glued, and both figures of her I received had really bent weapons, and 1 of my city watch snipers had quite the lean, but otherwise, fantastic job.
This has renewed my faith in the line :)
Now that I have a large green dragon and a gargantuan green dragon though, I need a green dragon evolution set to round them out.
Same for black dragons... >.>
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DeciusBrutus |
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The goblin and undead sets did not sell well enough for WizKids to be interested in that format.
There will not be any more sets like that in the foreseeable future. Everybody loved them, but not enough people bought them. :)
I think an excellent compromise would be to put a goblin figure and an undead figure in each set, which appears to be the plan.
I also appreciate adding some minor NPCs that didn't make it into the ROTR set into this one; I didn't get Korovus in time to use him in my campaign, but I'm expecting Justice Ironbriar to arrive just in time.
As a side note, it would help a lot in my epileptic treeant logic sorting system if the named character (or even the generic ones) had their creature types and subtypes listed. I can guess that Malagus Kreeg and Conna the Wise are humanoid (giant) without looking them up in the direct source, but I had trouble figuring out where to sort Zorka (RoW).
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I just got my first case subscription and wow... opening all those boxes is fun AND tedious. Is there policy on broken/warped minis? Sad to report, a small number of the figures arrived broken off their stands or warped so that even resetting them with a hairdryer won't work.
Email customer service at customer.service@paizo.com or create a new thread in the Customer Service Forum
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a2fan |
1 person marked this as a favorite. |
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Email customer service at customer.service@paizo.com or create a new thread in the Customer Service Forum
OK, I did that (e-mail). Thanks for the help.
Now to enjoy all the Squealing Nords I received in the case -- or as we sometimes call them, 'bacon elementals'.
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Got my case, opened it up and... incomplete set. Again. This is my second case where I didn't get all the figures. The good news is that instead of getting an entire brick twice, I only have 1 missing figure: Pazuzu. Instead, I think I got an extra Fire Giant King (in case I ever need 4 of those).
My observations from this set are: 1) the figures look great (best yet), 2) there are a lot of repeats with 45-figure sets.
Also, I only had 1 broken figure. It was a Gnome Whatever and he's off his base. Easy fix.
-Skeld
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Soup |
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I got my first case subscription, and though I like the sculpts and most of the painting (I agree with an earlier person that the face on the shifty noble woman was lacking), all of my City Watch Snipers (3) came with the bases separated and Haughty Avengers (3) came with their right arms detached from their bodies.
I think I like the 55 piece sets better, as like Skeld and others described their cases, there were tons of repeats (got 4~6 of many of the seemingly common mediums and larges).
My favorites are the Hill Giant Chief and the Pazuzu (whenever my Tengu drinks an enlarge potion, this will be my go-to mini!).
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danielc |
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did all the "Lamashtu Thug 1" and "Lamashtu Thug 2" get assembled differently from the pictures and did just nobody notice till now?
I ordered 2 "Lamashtu Thug 2" and got 2 dagger wielding thugs instead, mounted on the base I ordered.
Did you try Customer Service to se what they had to say? I would have allowed Customer Service to respond before giving this figure a one star review as you did.
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DropBearHunter |
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Unlike forum and product discussion posts, reviews can be edited indefinetely.
I'll change it to 5 stars as soon as the picture matches.
Till then people who order the single should be warned about what they get.
As a case subscriber, have you checked yours?
The distributors I sometimes buy from have them displayed as I received it, looks like picture mixup at Paizo.
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danielc |
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Unlike forum and product discussion posts, reviews can be edited indefinetely.
I'll change it to 5 stars as soon as the picture matches.
Till then people who order the single should be warned about what they get.As a case subscriber, have you checked yours?
The distributors I sometimes buy from have them displayed as I received it, looks like picture mixup at Paizo.
I still think you should give Customer Service a call so they can both know there is an issue and so they can fix it for you. As for mine, I admit I didn't notice an issue but I will check once I return home from work just for fun. :-)
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DropBearHunter |
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I still think you should give Customer Service a call so they can both know there is an issue and so they can fix it for you. As for mine, I admit I didn't notice an issue but I will check once I return home from work just for fun. :-)
I did send them a message too, but the review will get to customers quicker.
In the LOG set the Tooth Gang was called "Brute" and "Knifer", maybe a good idea to give such different figures distinct names to avoid mixups in the future.
With the goblin pyros it doesn't matter much which one you get (and I sure never compared the base, sculpt and picture) but since I already have two Tooth Gang Knifers, I really wanted the crossbow villains.
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Kersic |
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Has anyone successfully replaced a miniature from The Lost Coast yet with WizKids?
When I attempt to create a package - this set is not listed...
I've sent an email to both wk.replacements@gmail.com and wkreplacements@necaonline.com in the last week and have yet to receive a response.
It's been 55 days since release, this seems like a huge oversight considering "Replacements are only available within the first 90 days of game purchase."
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danielc |
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With the goblin pyros it doesn't matter much which one you get (and I sure never compared the base, sculpt and picture) but since I already have two Tooth Gang Knifers, I really wanted the crossbow villains.
Reporting back: My knifers are marked Thug #2 and my X-Bows are marked Thug #1.