Hi Steve,
Thanks for your post. Your feedback is appreciated.
I am aware that Paizo only works Monday to Friday, Pacific Coast time. Indeed, I have waited until the end of this week precisely for that reason, so that maybe they would answer my email(s) of previous days.
I am also aware of some problems on the last weeks with customer service because I read these forums from time to time. Still, I do not think it is acceptable to be without answer for weeks, as this is the second time it happens to me. I am not someone that complains without good reason, on the contrary, I hardly ever do it (and it is the first time in many years as customer that I post here). If this time I decided to do it is to make Paizo (more) aware of the problem they have, since it is a company I really appreciate and that I would like to continue supporting.