Robert Brandenburg's page

Software Developer. Organized Play Member. 127 posts. No reviews. No lists. No wishlists. 11 Organized Play characters. 2 aliases.


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Paizo Employee Software Developer

Sorry for the inconvenience. Would you mind letting me know where that link appeared? I think one of our pages may have had some formatting issues when generating it.

Paizo Employee Software Developer

You're no longer seeing your tentative shipment because we only show the three soonest predicted shipments on the subscriptions page. For any items listed as shipping "with a later subscription shipment", we may have enough information to calculate the shipment(s), but we don't to avoid long load times for the page. We are planning a number of improvements to the page and may add more preview options in the future. For now, it looks like your December subscription order will be generated normally, and should become visible as your other shipments are sent out.

Paizo Employee Software Developer

Sorry for the inconvenience-- I think this may be a bug related to an unusual data state for the cart. In addition to changing browsers, does opening the page in an incognito window in Chrome and/or clearing cookies allow you to add a product to the cart?

Paizo Employee Software Developer

It looks like you're not able to report for the event because it is not marked as live. If your friend updates it via the event edit page, it should show up for you.

Paizo Employee Software Developer

The description is a bit misleading-- boon prices can have "added values" or "multipliers", but multipliers don't actually multiply them by the same amount each time. Instead, they turn the cost into:

base cost + (multiplier * base cost * number of previous purchases)

My understanding is that we now want multipliers to work the way you'd expect, and the way the description indicates. I'll check in with OPF to see how they would prefer things to work.

Paizo Employee Software Developer

Thank you for bringing this issue to our attention. When you saved your billing address, were you entering a new payment method in checkout, or editing an existing one? When you say it didn't allow you to confirm it, do you mean there was no option to select that payment method with that updated billing address?

Paizo Employee Software Developer

It looks like you're unable to change your avatar name because your account is not new enough. However, we can change it for you if you would like. If so, just let me know what I should be updated to.

Paizo Employee Software Developer

Our normal update schedule was delayed for a long time, but the fix is currently scheduled as part of the next website update. We are currently in QA, and when the update goes live we will notify users about what has been fixed or changed.

Paizo Employee Software Developer

Hardware the Tech wrote:
Is this related to the same issue, lack of data entry, causing the games to be unreportable as well?

Correct. I've contacted OPF about entering the data for these scenarios so they should follow up shortly.

Paizo Employee Software Developer

1 person marked this as a favorite.

While the previous bugs in the code are fixed based on our testing, no PFS2 scenarios have been entered into our system for reporting. I have notified OPF about this, so they should be updating the scenarios shortly.

Paizo Employee Software Developer

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This is not a bug, but I agree we need to indicate that some purchases work this way. Some boons will increase in cost the more of them you purchase. I'll talk to OPF about possible improvements to make the display more clear.

Paizo Employee Software Developer

We rolled the fix to this today. Please let us know if you are still seeing issues.

Paizo Employee Software Developer

This bug should be fixed as of today's update. Please let us know if you are still seeing it. We apologize for the inconvenience.

Paizo Employee Software Developer

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We have a fix prepared for the 2E reporting issue and we hope to update the site sometime this week. Sorry for the inconvenience-- fixing this is a top priority for us.

Paizo Employee Software Developer

I changed one character's number to 2003. I'll investigate further to see what might have caused this bug.

Paizo Employee Software Developer

I've taken a look at the issue you've reported and it seems there's a bug in the way we calculate character fame. We have prepared a fix for a future release. Please note that because character fame is calculated from reported sessions and not stored persistently, all of the data to get your correct fame totals is being stored, and the fix to this bug will apply retroactively to any sessions you report while it is active, so there is no risk of lost or incorrect data if you report sessions in the meantime. Sorry for the inconvenience.

Paizo Employee Software Developer

Are you still seeing three repetitions of 2005 in your character list? I'm looking at your character data and trying to retrace what might have happened, but I'm currently seeing all of your non-deleted characters displaying normally.

Paizo Employee Software Developer

Yes, we plan on adding 2E avatars in the near future.

Paizo Employee Software Developer

The PFS2 factions should now be live. Apologies for the inconvenience. Right now we don't have a way to change the list of available forum factions without updating the website, so we're planning a single update that will permanently allow us to add available forum factions without any additional updates.

Paizo Employee Software Developer

Normally, GM stars are recalculated whenever a session is reported that might change them, and then we store the result, ensuring it's updated every time it should be. However, the way we manage GM stars was changed by the code roll so, the recalculation hasn't happened for all users yet. We manually ran a mass-update to account for this, but it seems to have missed a few users. I ran another update and am manually fixing stars for specific users who report this problem, so you should see the display update. Let me know if anyone's stars are still missing.

Paizo Employee Software Developer

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It looks like some GMs need their star rankings recalculated as of the update. The fact that they don't when clicking "refresh points" is a bug that I'll make a note of for investigation. However, your stars should be updated as you report sessions, and I've manually updated your stars so they should be appearing again.

Paizo Employee Software Developer

Apologies for the inconvenience and the long delay in getting this fixed. Playtest points should now be appearing correctly. This change is retroactive, so the total should include any points earned while the bug was active.

Paizo Employee Software Developer

This is a known bug, caused by some incorrect cached data. This data should refresh within the next 24 hours, causing the non-core button to reappear. We are monitoring the behavior of the UI to verify that this happens. We apologize for the inconvenience.

Paizo Employee Software Developer

Steve Geddes wrote:

Gotcha.

I figured there's some reason and that ultimately it doesn't matter - the discount applies properly no matter how you're getting it, I'm sure.

(My guess was that the new Lost Omens sub hasn't "activated" yet).

The only reason I mention it is in case the site is automatically tallying order numbers/amounts or somesuch. I am getting both SFS and PFS subscriptions for nothing - so some part of the computer knows I have six subs, just not the order placing screen.

Cheers

From what I can tell, the situation is somewhat complicated but there is not a bug at play (other than the display being unintuitive, which is still something we want to look into).

You are correct that at least one of your subs still needs to "activate". There are two stages to qualifying for some promotions: starting the required subscriptions, and having the first issue of each subscription ship. It seems like you qualify for Tier 2 Paizo Advantage the first way, which means your "My Subscriptions" page will show you as receiving both complimentary subscriptions. However, you will not have issues generated for both of these subscriptions until you have received the first issue of at least 6 qualifying subscriptions.

Regarding the display of order discounts, it looks like we're displaying all promotions for which the order qualifies, not all promotions that will be applied to the order. Specifically, the two 15% discounts are both ones you meet the requirements for, but they don't stack with each other. This is likely one of the aspects of checkout display that we'll change as part of a checkout overhaul we're planning.

Paizo Employee Software Developer

test body

Paizo Employee Software Developer

The bug only affects the display-- Playtest Points are still being earned as normal, just erroneously displayed as zero. We will roll an update that fixes this display bug before we make it possible to spend Playtest Points. Apologies for the inconvenience.

Paizo Employee Software Developer

2 people marked this as a favorite.

We will make sure to resolve the bug with playtest points before it becomes possible to spend them. This will apply retroactively, so you'll see the correct number of points after the fix is rolled. We're currently investigating the issue with editing sessions from the admin tab.

Paizo Employee Software Developer

Stars and novas will only appear next to posts made in organized play forums. Are you able to see them for those posts?

Paizo Employee Software Developer

2 people marked this as a favorite.
Terminalmancer wrote:

Hi! I and a number of my faithful companions have discovered that our table counts and playtest point totals are returning an error, and when we rebuild the counts our table counts are accurate, but all of us have lost all of our playtest points. (We're all at 0.) Think you could take a look at some point before playtest points actually start to matter?

Thanks!

(We really like seeing the updates, both to the code itself and also posted here. Thank you so much for prioritizing the site!)

Thanks for making us aware of this bug. We have a fix ready and will make sure to resolve user's playtest point displays before it becomes possible to spend playtest points.

Paizo Employee Software Developer

As of today's update, the performance on the "My Organized Play" section of the website should be improved, and users with large numbers of sessions should no longer be experiencing timeouts. Let us know if you're still unable to access parts of the page.

Paizo Employee Software Developer

The Masked Ferret wrote:

back to a previous question...

The Masked Ferret wrote:
I checked games of SFS 01-13 and 01-17. and those were still missing the extra reputation checkboxes. Would you like me to go through all of the previous scenarios and look for missing reputation checkboxes?

Thank you, that would be very helpful. OPF applies the additional reputation settings, so I'll let them know to take a look.

Paizo Employee Software Developer

I talked to OPF again and it turned out that we actually will need new UI to properly handle situations like this. I've documented the changes we need to make so we can include them in an update, possibly as part of a larger streamlining of organized play UI.

Paizo Employee Software Developer

The update that includes the fix to this issue is tentatively scheduled for next week. As always, unexpected delays are possible, but the update is fairly small so we expect it to go smoothly.

Paizo Employee Software Developer

It looks like faction mission reputation is not granted to GM characters, only player characters. I talked to OPF about the rules for calculating prestige and reputation and confirmed that this is incorrect behavior, so it will be fixed along with other bugs related to prestige and reputation.

Paizo Employee Software Developer

Reputation for scenarios like SFS 01-99 is not additional faction reputation set by checkboxes, but rather faction reputation that should be set by selecting the base faction per seat, as normal for scenarios without special faction objectives.

Paizo Employee Software Developer

My apologies-- when I look directly in the database, it turns out you have 4 novas. The display showing 5 novas is a bug, but one that will be fixed by the update.

Paizo Employee Software Developer

Thank you for bringing this bug to our attention. We've prepared a fix for a future update to ensure prestige and reputation is calculated correctly for characters that switch factions, and it will apply retroactively.

Regarding the issue with additional reputation, was there an option to select additional faction missions as completed when reporting the sessions? If not, it looks like the scenarios were only recently updated to include these, so you may need to edit the sessions and mark the missions as completed.

Paizo Employee Software Developer

It looks like you have 5 novas. We're planning an update that will show the "nova" symbol as an image rather that the character that currently shows, as well as automating some aspects of the process of earning 5 star/nova rankings. We haven't scheduled it yet, but I'll be sure to promote it as an issue that's impacting users.

Paizo Employee Software Developer

Deficiencies in our search options are a concern for us a well. Updating search filtering options as you described is among our planned changes as part of a wide range of general improvements to product browsing and navigation. Among these improvements are large-scale core infrastructure changes that will enable us to make other improvements much more quickly and efficiently in the future. We understand that this can be frustrating to users who don't see visible website improvements from these backend changes in the meantime. However, rest assured that we are still taking user feedback into account and incorporating it to our planned updates to the website.

Paizo Employee Software Developer

1 person marked this as a favorite.

Sorry for the inconvenience, and thank you for reporting this bug. I've refreshed your GM stars and they should be showing up correctly now. Reporting GM sessions should also refresh your ranking, so if you encounter this bug at some point in the future, that may fix it as well. However, you shouldn't be seeing outdated or incorrect information to begin with, so I'll investigate why your ranking might have failed to update so we can implement a long-term fix.

Paizo Employee Software Developer

3 people marked this as a favorite.

The Assault on Absalom sessions for GenCon 2016 have been migrated to GenCon 2017. We apologize for the inconvenience and the delay. Let us know if there are remaining issues with these sessions.

Paizo Employee Software Developer

Apologies for the extremely long wait on an update regarding these issues. Issue 1 has a code fix ready and is currently slated for the 1.66 update. Issue 2 is caused by a vestigial session, likely because of a previous bug which has since been fixed. Session #2 of that event doesn't look like it's being used in prestige calculations, since this requires it to have a character number, but it will show up if you filter for the "character name". In your case, the session matches the database-stored name you're filtering for, although it isn't visible. My understanding is that we store this as a separate field on the session so that we maintain a record of the original character name reported if the character's name somehow changes. I'll check with OPF so see if this is information is still useful to them-- if not, I can go ahead and change the filtering so it only cares about the character currently attached to the session, not the original name reported.

Again, sorry the problems have persisted for months-- we don't consider these long turnaround times an acceptable or sustainable long-term way to deliver fixes. In most cases, these fixes are very quick to implement, but then spend months in our production pipeline before they can be published to the live website. One of our top priorities is changing our core infrastructure to permanently reduce the overhead of testing and rolling updates. A small change like this should generally not take more than a day or so to implement, so we want to eliminate the bottlenecks that cause delays as soon as we can.

Paizo Employee Software Developer

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Azih wrote:

Hi,

I rely on my campaign view to keep track of all my games at:

https://paizo.com/people/Azih/campaigns/

I had to drop out of the following game:
https://paizo.com/campaigns/v5748p75hoojr

But it's still showing up as an active campaign even though I've been set to Inactive. Any advice would be appreciated.

I looked at your settings for that campaign and it looks like even though your characters are set as inactive, you, as a player, are still set as active for that campaign. The game master will need to remove you from the list of "players" attached to the campaign in order for it to stop counting as "active" for you. Let me know if you have any other questions.

Paizo Employee Software Developer

It looks like the bug is due to the large number of reported sessions that the page tries to load. We have a fix for this planned, so I'll make sure to prioritize it to be included among other issues we're planning to roll in a future update.

Paizo Employee Software Developer

1 person marked this as a favorite.

The issue has been diagnosed and will be fixed in an update currently scheduled for this week.

Paizo Employee Software Developer

We regularly tweak the settings of our anti-spam measures, especially when there is a high volume of spam posts, but false positives are a major concern. If new posters are erroneously having their posts filtered as spam with the current settings, we want to fix it as soon as possible. Could you PM me the email address of the account so I can take a look and determine what went wrong?

Paizo Employee Software Developer

It will be sometime after the holidays, and will depend on how we prioritize it compared to other issues for which we have fixes ready. Since this bug is actively inconveniencing users, I'll promote it as one we should give high priority for the next update.

Paizo Employee Software Developer

2 people marked this as a favorite.
GreySector wrote:

As a local coordinator, it is sort of important that I be able to access that page in order to create new events and obtain new PFS numbers.

I have tried many times at different times of day and night to get the page to load, with no success.

We have a code fix planned which will improve performance for this tab and allow it to load without making the time-consuming request to our servers, which should resolve the issue you're having. I'll make sure we prioritize including this fix in an update.

Paizo Employee Software Developer

1 person marked this as a favorite.

The most recent major update should have fixed these issues, as documented here: https://paizo.com/threads/rzs42dfu?20181120-161-Release-Notes

Regarding the turnaround time, many of these small UI bugs are very quick to fix, but end up being delayed because they get slated to roll with other changes which aren't strictly related. We prefer not to schedule large updates months apart, so starting with the next update, we'll be changing our production pipeline with the goals of making smaller changes more often, making it possible to work on unrelated changes in parallel without having them delay one another, and anticipating bugs much more reliably so they never make it to production.

Paizo Employee Software Developer

GreySector wrote:
I attempted to load the page, got the goblin error page after 10 minutes, then went back to my account and attempted to load the page again. 10 minutes later it timed out again and I got the goblin error page.

We apologize for the inconvenience. I'll make sure to document this issue so we can improve the performance of this page in cases where it processes a large number of sessions.

In the meantime, since the problem is caused by a performance issue leading to a timeout, it should be possible (if unreliable) to get the page to load depending on the internet connection and how responsive our servers are at the time. I'm sorry we can't provide a more reliable workaround at the moment-- the tab will always attempt to calculate GM credits if it thinks the previously cached totals may be outdated, and the only way for it to stop doing so is if it manages to complete the calculation and save the result.

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