Hello again Raychael.
I made another order of all of the single minis you have in stock for the Reign of Winter series and did not see the credit you mentioned on the checkout screen and placed the order. Can you do a partial refund for the credit by chance?
I ordered a booster case of Pathfinder Battles: Reign of Winter miniatures on January 1, 2021 a long with a booster case of Lost Coast miniatures. I received the Lost Coast booster case but the Reign of Winter booster case was added to my sidecart and has been sitting there for three months now.
Can this case be shipped or is there an ETA for when this booster case will be shipped? I would like to get this last case of PF Battles mini's that I need. :)
Thanks for any kind of update you can give.
My order 36347314 has been stuck in a Package Acceptance Pending for over a week according to the tracking link I was provided with from Paizo. You folks shipped the package back on Feb. 16.
I called UPS and asked them about the status of the package and I was told by UPS that the PZO00003370919 tracking number I was given by Paizo was invalid. They even tried looking up my package with my shipping address and there was nothing in their system.
There was something brought up that I need a tracking number that starts with 1Z so is it possible to get this tracking number from you so I can get an update on my package that has supposedly been sitting in limbo for over a week?
Logan Harper She/Her wrote:
Thanks for cancelling that.
I did have questions in the February 3rd email that were never replied back to like I mentioned in my original post.
Just don't worry about it, I guess a reply was not important.
Just keep charging me for the 15 subscriptions I have I guess.
Please stop pending charging me for the Premium Set - Mengkare, Great Wyrm mini. I got it a month ago and you keep trying to charge me $89.99 for it. I have had pending charged between three to five times now for this and the order is still showing as pending even though the dragon mini was moved to another order and already sent, so the order 36318642 should show closed.
I have also been waiting for an email back from Keith since Feb 3 so if someone can reply to that email from firstname.lastname@example.org I would appreciate it.
I do not even know where to start. I have been able to call Paizo over the last three years of being a customer and not being able to call is really frustrating. I do not want to hear the default COVID excuse for this. Companies have adapted.
I have placed quite a few extra orders besides having all of the Paizo monthly subscriptions.
I placed an order 36306942 back on December 25 2020. I was charged $56.69 for the Mengkare, Great Wyrm Premium mini. I had to request the wyrm to be shipped because it was still sitting in my sidecart. The Wyrm was moved to order 36318642 and the price is now showing as 89.99 with no discount for having the subscription. Which price was I charged and why am I having multiple charges on my orders? I am so confused as to why this is happening now. I have charges for $89.99, 77.45, 72.14, 89.00, 478.90. What are all of these charges for? I think I was double billed for the Wyr mini. Why can't I just be charged the price for my order instead of multiple transactions.
I also ordered a case of Reign of Winter minis back on January 1, 2021. Now I am told on my first post they are out of stock? Why was I able to make this purchase and now be told they are out of stock? Are these on backorder and will I get this case of minis or am I out of luck now?
Another thing. Large orders I have made have pelted me for shipping charges and my orders are shipped in multiple boxes. I can see shipping the miniature cases independently but why take 2 single mini's I order and put it in its own pack when I ordered around 30? This makes no sense.
Lastly, every single case of mini's I get from Paizo has 10-15+ broken mini's. What is going on in the warehouse? There is no reason to have this many broken mini's in a case. I have ordered twenty-ish cases from Miniature Market and out of all of those cases I have gotten around six broken minis which of those most of those minis feet came out of the holes in the base. Something has got to be going on in the warehouse rough housing this stuff.
Another questions about the miniature subscription. Is Paizo trying to phase this out? The price has jumped almost 180.00 per case with a retail of well over $600. Why offer a subscription if you can get the same price somewhere else.
This is so confusing and frustrating.
I would really like to talk to someone about these financial transactions and do not want to talk about this on an open public forum.
There is no reason now for a miniature subscription. You can buy these for the same price from Min Market.
I don't know what is going on over there at the Paizo warehouse but every single one of the cases I have purchased through you has had massive amounts of broken mini's. I have purchased around ten cases now through you. I record and post these unboxings on my Youtube channel so there is proof of this.
As Father Dragon mentioned, I have had a dozen broken miniature from this brand new series Darklands Rising.
I have ordered another twenty cases of Icons of the Realms and Pathfinder Battles from Miniature Market and of all of those cases I have only had four or five broken minis so something has got to be going on with the logistics over at your warehouse.
Please add the Reign of Winter case on Order 36316591 from January 01, 2020 and please add the Premium Set - Mengkare, Great Wyrm on order 36306942 from December 15.
Another question. The Pathfinder Battles cases are always around $260 to $280 and noticed the new Darklands Rising case is almost $200 more at $477. Is this an error in pricing?
Please make the customer service phone line usable again.
Please ship the case of mini's in my sidecart a long with all of the premium minis that were released several months back. I ordered the case of mini's at the beginning of the month and the premiums have been setting there since the pre order.
I also made a post several months back on a bunch of broken mini's I got in a case and would like to hear back to the ticket.
I have started GM'ing with the Bounties with Play by Discord. I am so excited every time I see another one coming. I am going in withdrawal though, a whole month to wait?? ;) Do we know where in Golarion this one is happening?
We will find out on the 30th. I will however say I wish this holiday themed adventure was released earlier then the very last of the month.
Hello. I purchased a full case of Ruins Of Lastwall miniatures back on May 28th and I just got around to opening them up last night live on Stream and I got eight broken figures in the case.
I have ordered several cases of these Pathfinder Battles miniatures and never got any broken figures until this case. The case was not damage on the outside but unfortunately the miniatures were broken.
Here is a list of the broken figure.
Warmonger Devil, peg was broken and another second piece was broken off
I was unable to post an image in this thread so here is a link to the picture I took of the broken figures.
I would really like these broken figures to be replaced. Do I send these back to you for replacements?
Hello Paizo support team.
I received my order #30173121 and I did not receive the Pathfinder Second Edition logo T-Shirt but instead was sent a black and blue Starfinder shirt instead.
This was the shirt that was sent to me.
Is there a way to have the shirt I ordered sent to me?
I have sent an email a month ago and have tried calling a dozen times.