Cannot Complete an Order

Hello,

I added 46 items to my shopping cart the morning of Saturday, March 7. I've been experiencing the problem where I cannot proceed to checkout. I've attempted clearing my cache, as well as logging out. I've attempted to checkout using Safari and Chrome.

I know the existing sale is a limited-time event, so I am very eager to complete this transaction.

I've been looking about, because I know this problem has occurred in the past (and experienced it personally during at least one previous sale event), but I'm not seeing any indication that anyone else is affected this time around.

Please help!

Same problem today as well.

There is an issue where the site has problems processing large orders. See this thread as an example.

If you have time before the sale ends (and you should since the sale runs for 2 more days), just leave your order in your shopping cart and ask Customer Service to submit it for you.

If that won't work, break your order down to smaller sizes so it will submit. If you then need the order combined to save on shipping or to take advantage of the First Ten shipping, ask customer service to combine them for you.

I had the very same problem. Very annoying. Reducing the cart to ~30 items did the trick.

There is an issue where the site has problems processing large orders. See this thread as an example.

If you have time before the sale ends (and you should since the sale runs for 2 more days), just leave your order in your shopping cart and ask Customer Service to submit it for you.

If that won't work, break your order down to smaller sizes so it will submit. If you then need the order combined to save on shipping or to take advantage of the First Ten shipping, ask customer service to combine them for you.

Thank you so much, Hawkmoon269!

I reduced the size of my order, and it went through in two chunks.

Maaaan...I wish there was a note somewhere in the Shopping Cart that warned about that. I had the whole weekend to do something with my new pdf's. Now I'm back at work, and I've got 46 new documents sitting there...taunting me. And God knows when I'll have another free weekend to do anything with them...

REALLY appreciate you passing the word along. I did a number of searches and never came up with the thread you linked.

Hi Chaderick,

I'm glad to hear you were able to get that to work. I'm sorry there's not any kind of warning in the checkout process. I'll pass that idea along. We are hoping to be able to just improve that at some point, but in the meantime, I can see that a warning could be useful.

Thanks!
Sharaya