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From our press release:
The PaizoCon Preview Banquet is an excellent opportunity for something like this! We have Paizo staff and our special guests (including freelancers and 3PP) at nearly every table at the event. Also, the con structure itself allows for attendees to interact with us during free slots and in the evening, since we'll all be milling around at any given time. Since our show isn't super big, you'd have opportunities to meet just about everyone and ask questions :)
Locking this one. It's fine to dislike and be critical of our products (we're not going to please everyone), and we get that people are passionate and invested in this hobby, but this thread just looks like it's out to bait others and start arguments. In the future, it might be better to provide specific examples/start with a less broad premise which would likely encourage more productive/constructive discussion, and also a less baiting title. I'd also like to nip this one in the bud: do not personally attack any member of the community (including Paizo staff, former and present), especially in such a way that only serves to bring up past drama and doesn't help the community progress forward. Thanks.
Removed a post and the replies quoting it. We get that there are going to be disagreements, some debate, and so on, but there is no need to be this condescending or obviously baiting for an argument on our website. Also, let's please take the general feedback regarding the FAQ process to a different thread.
Heya, I've tried impersonating this download in house and had our tech team check to see if there were any error logs for the product in the last 24 hours. It doesn't appear to be acting abnormal on our end, though. Are you downloading in a new browser/have you had any recent updates?
The initial click is what tells our system to personalize the file. If the file is on the smaller side, it will generally initialize the download without you needing to click a second time. The second click is usually only necessary for larger files which take our personalizer a bit longer to churn through. I do agree it could be a bit more intuitive (possibly with a progress status when we're experiencing heavy download days/the person is downloading a large file) though.