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![]() Removed the replies on this thread. Folks, the Customer Service subforum is intended for customers to receive assistance from our Customer Service team. If you want to have a discussion about the success of Pathfinder Second Edition or the future of Paizo subscriptions, this is not the appropriate place for it and it will need to be taken to another thread/subforum. ![]()
![]() Heya! We've begun the process of restructuring the Store organization to accommodate the launch of Pathfinder Second Edition, which has led us to audit all the other products sold under the Pathfinder brand. It looks like we just missed this one area where we mirror these products. This URL should send you to the appropriate store categories now :) ![]()
![]() An audit of all of the Starfinder Society Season 1 scenarios has been completed to confirm that settings have been applied to scenarios containing faction and repeatable tags in their product description. If a scenario is missing anything that is not explicitly in the product description, you may want to bring that to the attention the Organized Play team in the respective program's subforum or as a reply to the individual product thread. We'll be closing this thread since the audit has been completed. ![]()
![]() Hey all, Ruins of Lastwall Singles will be available for purchase starting tomorrow, May 30 at 10:00 AM Pacific time. We extended the window for purchase to account for the delay to June 27 at midnight Pacific time. Battles subscribers opted in to receive marketing emails will have also received a notification about when singles will be available for purchase. You can browse singles and purchase (tomorrow) here: https://paizo.com/pathfinderbattles/ruinsoflastwall ![]()
![]() Removed responses and locking. We encourage meaningful and productive discussions on paizo.com. Presenting an idea without context or actionable prompts for a topic of discussion (such as phrasing as a question), particularly a statement that is going to result in heated responses, is counter to the engagement we'd like to see in these forums. For additional context on moderation philosophy towards slavery threads, I'd reference our Customer & Community Manager's recent post. ![]()
![]() Thank you for bringing this issue to our attention! While I know you're speaking to a larger issue with preorders and availability, the following is about the specific item mentioned (the UltraPro ACG Adventure Chest). Tracking down this item in our system I was able to find that some modifications to the product occurred at the end of January 2019 that indicated that we might have received/been preparing to receive it. I just chatted with our warehouse to inquire why these occurred, but we do not currently have it in stock. I've forwarded all of that information on to our Licensing Manager to check on the status. The preorder process for licensed/third-party products: we manually manage preorders for these items. Because dates and production are often in states of flux and if an item is in high demand we will occasionally order more than the number of current preorders to ensure fulfillment on our side. Also, a person at Paizo places supply orders, rather than our software, based on outstanding customer orders. We do have routine processes in place to check on long-outstanding non-preorder customer orders (folks may have seen Customer Service reach out to them in recent history on this front). Preorders are a particular case, and it is frankly atypical and not desired behavior on Paizo's side to have preorders extend further than our preorder window for our own products. I'll reach out to the appropriate parties to explore one-off cases like the UltraPro ACG Adventure Chest. For transparency, our Webstore Coordinator has recently left Paizo to pursue other adventures in the gaming world. We do currently have a posting to fill this position (on our Careers page) and addressing issues like you've brought up will be within their wheelhouse. ![]()
![]() Ok, I can't miss the mountain talk! Mtn Nerd Stuff: Carbinado and Orting (both towns as you drive through on the way to MRNP have large volcanic evacuation signs/alerts ready on their main roads) are in the path between Tahoma (Rainier) and the city of Tacoma. It is more likely those towns will be swept by mud/water/debris, spilling past Puyallup, and into the Sound. Tacoma and Seattle are both in projected lahar paths however. While this map is a couple years old, it's a helpful indicator of where activity could spread.
As Sara mentions above, Dakobed (Glacier Peak) is a pretty real danger. It's nestled deep in the Cascade range, difficult to get to, hasn't erupted in some time and is likely to have a fairly more intense eruption when it does. This page has the relevant info. Now for mountain size, what's SUPER wild (to me anyway) is that Rainier completely dominates the skyline every day I live here (when it's not raining, obvs). However, in the contiguous US (Alaska has so many it's just impressive) it's the 5th tallest peak. Tumanguya (Mt Whitney), a mountain I can't even pick out of the Sierra as being itself from far way, is even bigger. Plus, mountains at 14K elevation are all over the danged place in Colorado. The mind boggles! Nature is wild! ![]()
![]() Hey folks, our area received several more inches of snow and the office/warehouse are still closed. More snow is predicted to arrive throughout the week. Because our area is topographically challenging and this kind of winter activity does not commonly occur, inches of snow (and over a foot in some places!) presents a decent amount of challenges to the area. For Paizo, our employees commute from various points in the region (which means everyone's got varying levels of accumulation) and some of us by bus (which is impacted by entire route cancellations). The sheer amount of ice from overnight refreezing, and unfamiliar drivers with these conditions (or even familiar drivers) makes it remarkably hazardous to travel. I've removed the datestamp from the thread, as conditions continue to be unpredictable. Again, we'll update this thread with more info as we have it. ![]()
![]() Hey all, I'm about to put up a closure notice around the site and wanted to update this thread that we're currently closed due to another incoming storm. This weather appears to bleed into next week in the forecast and we'll try to keep folks updated. If you have an upcoming subscription shipment, please check this thread for updates from the Customer Service team. ![]()
![]() Additional Resources has been updated with new products and sanctioned content. You can find more in this Paizo blog. ![]()
![]() At this time, we do not take avatar requests. Please see this sticky thread for avatar information and updates. ![]()
![]() Apologies for the delay in updates! We just pushed through a fix that should have dislodged the last update and those new avatars should now be selectable. I don't have a new timeframe to provide at the moment for the next batch, but will post when we have a better idea of when we can get that scheduled (my hunch is sometime in mid-February). ![]()
![]() Heya, I can confirm that this is a deliberate change. In the past, we provided the alternate versions of our PDFs due to their file size and performance, however, this has become less of an issue as time has gone on and readers/devices have improved. The change is also reflected in our Player Companion and Campaign Setting lines as well. ![]()
![]() Hey folks! We apologize for the delays, as the team has been hit with a round of sickness as well. I've just attempted to load in a large batch of new avatars into (about 200!) but alas have run into a new festive group of goblins blocking the way this afternoon. I've tapped in a few other tech folks who will be stepping in after the holiday next week to give these a nudge. Once the avatars are freed and showing on the page, y'all will see access to avatars from: Against the Aeon Throne Adventure Path
In the new year I hope to wrap up the AP volumes and catch up on hardcovers and the Pathfinder Adventure Card Game. ![]()
![]() Updated with nearly all of the rest of 2018's products! Read more about this update on the Paizo blog. ![]()
![]() Sarcastic Jazz Hands wrote: Am I the only one not seeing the discount information for the room bookings? This information can be found on the PaizoCon page under the badge options; the hotel is going to be able to provide better information about discounts than we are, depending on your stay/room configuration. ![]()
![]() Removed a post and locking. While we welcome constructive criticism, calling for employees to be fired is completely unhelpful and inappropriate commentary. If you're looking for free Pathfinder RPG downloads, you may navigate there from the Pathfinder menu, under Roleplaying Game in "Downloads." The link for it is here: https://paizo.com/pathfinder/rpg/downloads |