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March Subscriptions - Hellbreakers PDF and CS Ticket Volume

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Paizo Employee CEO
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Today was Subscriber Day, and we are aware that some subscribers did not receive their Hellbreakers Adventure Path PDFs. The team is investigating.

Also, be advised that ticket volume in CS has spiked as a result of both this issue and normal Subscriber Day surges, so response times will be slow this week as we work through the backlog.

-Jim
Silver Crusade
Pathfinder Maps, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

Is there a free subscriber pdf/epub for Operation: Hellmouth too?
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Just confirming, do I need to reach out to Customer Service if I didn't receive my PDF or should we sit tight? Thank you!
Grand Archive
Pathfinder Maps, Starfinder Accessories, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

Thanks for the heads up Jim
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Thanks for this… Meanwhile, is the Player’s Guide available anywhere?

I too am curious for that as well.
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Pathfinder Roleplaying Game Superscriber

My subs show Hellfire Dispatches for this month, and Hellbreakers for April. Which I was pretty sure was backwards. I've already emailed customer service, but other subscribers should double-check theirs.
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Any updates or has anyone received their PDFs yet or a response from CS.

Just curious since we are getting close to the end of the day.
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I was able to download my Hellbreakers PDF around 6:15 p.m. (EST).

It's glorious (though I'm biased).
Grand Archive
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Pathfinder Maps, Starfinder Accessories, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber
Prince Maleus wrote:

Any updates or has anyone received their PDFs yet or a response from CS.

Just curious since we are getting close to the end of the day.

I’ve been refreshing my library page every 10 mins or so just in the vain hope I get lucky

1 person marked this as a favorite.
Pathfinder Roleplaying Game Superscriber; Pathfinder Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber

I give up - I'll check tomorrow.

For now, going to go to the corner and cry.
Pathfinder Roleplaying Game Superscriber; Pathfinder Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber

I have not received mine yet
Pathfinder Maps, Pathfinder Accessories Subscriber; Pathfinder Roleplaying Game Superscriber; Starfinder Charter Superscriber

I have not yet received my copy of Hellbreakers, either.
Grand Archive
Pathfinder Maps, Starfinder Accessories, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

The checking paid off yay! Good luck everyone, hopefully your wait won’t be long
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Pathfinder Roleplaying Game Superscriber; Pathfinder Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber

Update: Just got mine
Paizo Employee CEO
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Jim Butler wrote:

Today was Subscriber Day, and we are aware that some subscribers did not receive their Hellbreakers Adventure Path PDFs. The team is investigating.

Also, be advised that ticket volume in CS has spiked as a result of both this issue and normal Subscriber Day surges, so response times will be slow this week as we work through the backlog.

-Jim

Everyone should have Hellbreakers Adventure Path in their Library. If you are missing yours, please contact Customer Service.

-Jim
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Pathfinder Adventure, Adventure Path, LO Special Edition, Maps, PF Special Edition, Starfinder Adventure Path, Starfinder Maps, Starfinder Society Subscriber

My whole subscription order was lost - first it dropped a book (Alien Core SE), then the three remaining products disappeared from subscriptions after some sort of payment processing error (same card I've used here for many orders and as recently as a week ago). Hoping for a quick resolution from CS, but haven't received any communication thus far.
Pathfinder Roleplaying Game Superscriber; Pathfinder Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber
Malevolent_Maple wrote:
My whole subscription order was lost - first it dropped a book (Alien Core SE), then the three remaining products disappeared from subscriptions after some sort of payment processing error (same card I've used here for many orders and as recently as a week ago). Hoping for a quick resolution from CS, but haven't received any communication thus far.

I had the same issue last month but the Customer Service team is amazing. The Store was refusing to accept payment from me, I tried different payment methods, and verified I was able to purchase from other vendors. Customer Service did some research into the issue and got it resolved. They are an absolute delight to work with! I am confident they will find a solution for you!

2 people marked this as a favorite.
Pathfinder Rulebook, Starfinder Roleplaying Game Subscriber
Malevolent_Maple wrote:
My whole subscription order was lost - first it dropped a book (Alien Core SE), then the three remaining products disappeared from subscriptions after some sort of payment processing error (same card I've used here for many orders and as recently as a week ago). Hoping for a quick resolution from CS, but haven't received any communication thus far.

I'm having this same issue and no action was taken on this today. I'm being patient, but it is kinda frustrating that the website is having these kinds of issues.

Silver Crusade
Pathfinder Adventure Path Subscriber

I think my Hellbreakers sub isn't populating properly, I have an active Adventure Path subscription, and all it's showing is a Curse of the Crimson Throne pocket edition to be shipped, no Hellbreakers to be seen.

However my adventure subs is showing that Troubles from Grayce is all set to ship in April.

Que!?
Pathfinder Roleplaying Game Superscriber; Pathfinder Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber

Has anyone's hardcover books been shipped and received the tracking information?
Silver Crusade
Pathfinder Maps, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

Yup mine will be at their destination on Monday.
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Pathfinder Rulebook, Starfinder Roleplaying Game Subscriber

Customer Service really helped me out and deserves a ton of praise for all of their great work.
1 person marked this as a favorite.
Pathfinder Adventure, Adventure Path, LO Special Edition, Maps, PF Special Edition, Starfinder Adventure Path, Starfinder Maps, Starfinder Society Subscriber

Indeed - CS fixed everything up and they seem to be very focused on polishing things moving forward.
Pathfinder Adventure, Adventure Path, Lost Omens Subscriber

I was so looking forward to my copy being set to arrive today, but unfortunately I live right in the middle of that blizzard that slammed the northeast. Oh well, what's another 24-48 hours(depending on road conditions)?
Pathfinder Adventure Path, Lost Omens Subscriber

Mine just showed up. Very pretty. My PDF download was a little wonky, but seemed to work OK. Thanks for the diligence & looking forward to the Player's Guide.
Paizo Employee Community & Social Media Specialist
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Thank you all for your patience while our team worked to resolve this!
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Pathfinder Roleplaying Game Superscriber

I still don't have mine; gonna open a ticket for it.
Paizo Employee Community & Social Media Specialist
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Virellius wrote:
I still don't have mine; gonna open a ticket for it.

Yes, please! And do keep in mind they are a small team of 3 people, and we appreciate your patience while we resolve all these tickets, yours included!! Thanks for submitting it!

Silver Crusade
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Pathfinder Adventure Path Subscriber

Posting some appreciation here, as all of my tickets have been resolved in a timely and professional manner that goes to show the Customer Service team at Paizo know their business.
Paizo Employee Community & Social Media Specialist
DM_aka_Dudemeister wrote:
Posting some appreciation here, as all of my tickets have been resolved in a timely and professional manner that goes to show the Customer Service team at Paizo know their business.

Thank you so much for this praise! They really are working their hardest!

2 people marked this as a favorite.
Pathfinder Starfinder Society Subscriber

Not a subscriber, but I purchased Hellbreakers on Demiplane and the PDF still hasn't shown up in my Paizo library. Never had any issues with this before and I still discounts on Demiplane for stuff I have bought on Paizo.com is showing up correctly, so it does not seem it is a token refresh issue. I have disconnected and set a new token just to be safe, but this didn't help.
Basketball J'onn J'onzz wrote:
Not a subscriber, but I purchased Hellbreakers on Demiplane and the PDF still hasn't shown up in my Paizo library. Never had any issues with this before and I still discounts on Demiplane for stuff I have bought on Paizo.com is showing up correctly, so it does not seem it is a token refresh issue. I have disconnected and set a new token just to be safe, but this didn't help.

If you haven’t done so, log a ticket with CS. I’ve had to do this pretty much every month since the new store launched…

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