Removing a lost credit card

[Diego Rossi]

More than a year ago my old credit card was stolen. For security reasons, the new credit card has a completely different number. I have added the new credit card (several times), but the old and now expired credit card is still the default payment method and I haven't found any way to remove it.

There isn't a way to permanently change the default and/or remove the old credit card? change

[AFigureOfBlue]

Potentially related: It is confusing to me that when I go to "Manage Payment Methods" in My Account, there's only a single card listed, but when I go to actually make a purchase there's four separate cards listed with no apparent way to remove the three of them which I no longer have and will not use again.

[Dancing Wind]

Each of you needs to send an email to Paizo customer service asking for the cards to be removed from your account.

[e-mail]

Customer service staff will not make changes to an account based on a post in a public forum. And they do not monitor the forums for customer account problems.

Monday is an American holiday, so it will be a few days before you get a person responding to your request

[Soluzar]

Dancing Wind wrote:

Each of you needs to send an email to Paizo customer service asking for the cards to be removed from your account.

Why is this? Why can't I just add a card to my account and delete the old one just like you can do on just about every other payment site around. Seriously?