How do I cancel an order now? ( order no 36958769 )

[Kevin Mack]

Yeah as the title says I orderd the wromg thing (Wanted the Pdf but got the book so need to cancel asap)

[Totally Not Gorbacz]

E-mail the customer service?

[Kevin Mack]

Totally Not Gorbacz wrote:

E-mail the customer service?

Done that but more worried the thing ships before they get to the order ticket

[Totally Not Gorbacz]

Well they won't get to your ticket faster if they have to spend time checking forums for people posting about customer service stuff.

[Tonya Woldridge]

This ticket was resolved 4 hours ago. As Totally Not Gorbacz noted, tickets are the best way to reach us.

Please let us know if there is anything further we can do to assist.

[Cori Marie]

Tonya, since you're here, do you think it might be possible to update the FAQ page to remove the option of contacting Customer Service via forum and phone from the list of methods?

[Hilltrot]

That's why I posted here. I tried e-mail. I have no idea where to submit tickets.

[Cori Marie]

The email is the only way to submit tickets.

[SentientDuckling]

Hello!

I would like to cancel my most recent order. Here is the order number: # 37019968

Thank you for your time!

[GM Numbat]

SentientDuckling wrote:

Hello!

I would like to cancel my most recent order. Here is the order number: # 37019968

Thank you for your time!

Have you sent email to customer service? That is the best way to have them see your request. They do have a backlog so if it is urgent, I suggest you put that in the subject line (something like URGENT please cancel order...) Then reiterate and explain why you are requesting the cancellation in the body of the message.

[SentientDuckling]

GM Numbat wrote:

SentientDuckling wrote:

Hello!

I would like to cancel my most recent order. Here is the order number: # 37019968

Thank you for your time!

Have you sent email to customer service? That is the best way to have them see your request. They do have a backlog so if it is urgent, I suggest you put that in the subject line (something like URGENT please cancel order...) Then reiterate and explain why you are requesting the cancellation in the body of the message.

Hi! Yes, I have already sent an email to their customer support but I thought that submitting my request on two platforms couldn´t hurt.

[Cori Marie]

They no longer use the forums to address Customer Service requests, so while it doesn't directly hurt, it also doesn't help.

[Aaron Shanks]

Cori Marie wrote:

They no longer use the forums to address Customer Service requests, so while it doesn't directly hurt, it also doesn't help.

This is correct.