Order Issues


Customer Service

Silver Crusade

I have been attempting to place an order for digital content, P2 Advanced Player's Guide and Advanced Player's Guide Character Sheet Pack, for five months now. I have tried multiple browsers, adding and deleting the products, and waiting several weeks between purchase attempts. Nothing has worked though I have found pending chargers on my bank account every time that has been returned to me after several days.

I've also noticed that I'm not the only one having these issues. I realize that you're having issues do to COVID-19 like the rest of us but this is a rather long wait for a solution to an issue that is about something that is a revenue source for you as well. It's getting annoying and to the point to where I don't want to shop with you or recommend Paizo to my friends.

Paizo Employee Customer Service Representative

Hi there,

I've responded to you via email.

Silver Crusade

Raychael wrote:

Hi there,

I've responded to you via email.

Thank you very much. I replied to your reply via the email as well.

Community / Forums / Archive / Paizo / Customer Service / Order Issues All Messageboards
Recent threads in Customer Service