Problem with order #36369994


Customer Service


Hello Friendly Paizo Peoples,

It looks like there was a slight snafu with order #36369994. I never received the previous order which was Pathfinder Adventure Path #163: Ruins of Gauntlight from #Order 36325095. After contacting you guys a replacement item was placed in my sidecart to be shipped out with my next Subscription Order but I just received notification of my latest order shipping and it looks like the replacement for Adventure Path 163 is still sitting in my sidecart and did not ship with it. Is it to late to fix this? if not can the replacement for issue 163 be shipped out as soon as possible?

Thanks

Customer Service Representative

Vexies wrote:

Hello Friendly Paizo Peoples,

It looks like there was a slight snafu with order #36369994. I never received the previous order which was Pathfinder Adventure Path #163: Ruins of Gauntlight from #Order 36325095. After contacting you guys a replacement item was placed in my sidecart to be shipped out with my next Subscription Order but I just received notification of my latest order shipping and it looks like the replacement for Adventure Path 163 is still sitting in my sidecart and did not ship with it. Is it to late to fix this? if not can the replacement for issue 163 be shipped out as soon as possible?

Thanks

Hi!

I am so sorry your replacement didn't ship with your recent sub order! I went ahead and set up the replacement order to be shipped as soon as possible. Please let me know if I can assist you further :)


Thanks so much! Sorry for all the confusion. Hopefully everything arrives this time. I have never had a shipment not arrive but things are crazy all over right now in the shipping world.

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