
Marco.Fallermo |
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Hello!
I have spent fifteen minutes of my morning trying to purchase the Advanced players guide PDF from the Paizo web store. I have in the past purchased some products from the Paizo web store, such as Starfinder Core Rulebook PDF, Pathfinder Core Rulebook PD, attack of the swarm part 1 & 2.
I have checked my account balance on my bank which is in order, my billing address is correct, but, when I place an order, I get no e-mail confirmation sent my way and the site just quickly "refreshes" as I press "place order."
Is there some issue going on with the web store or am I doing something wrong here? Please help me!
Sincere regards, your loyal customer Marco.

Joan H. Customer Service Representative |

As an update, our tech team is still investigating this issue and I apologize that we haven't been able to fix this for you yet. In the interim, you can send an email to customer[dot]service[at]paizo[dot]com detailing the items you'd like in your order, and shipping address and I would be happy to manually process the order for you. You can set your default payment method via your account settings.
Thank you all again for your patience!

Marco.Fallermo |
1 person marked this as a favorite. |

Just want to mention that I have the same problem with ordering pdfs over the online store. Happy to wait, though, and thanks for keeping us updated.
Hello dude!
I managed to fix the whole issue, I needed to remove said item from my cart and add it again. I think there was some website-related issue?

RaithRamis |
Rhuarc wrote:Just want to mention that I have the same problem with ordering pdfs over the online store. Happy to wait, though, and thanks for keeping us updated.Hello dude!
I managed to fix the whole issue, I needed to remove said item from my cart and add it again. I think there was some website-related issue?
Can confirm, removing items from cart then re-adding them cleared the issue for me.