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The coming and going of Gencon means it must be about time for another shoutout to the Customer Service team. They got a small boost to their number in time for second edition's launch, then along came COVID, work-from-home, the closure of RPG distribution networks, the lack of conventions no doubt driving more customer orders from new people and then a massive Humble Bundle right as they got to nearly two and a half thousand emails! In the face of all of that, they remain courteous, charming, efficient and helpful.
I know I've said it before, but you folks are one of the main reasons I'm a customer here. I do barely any ordering online, but I have more confidence that you will all look out for me if something goes awry than I do shopping anywhere else. No doubt going to work, slaving away and seeing hundreds of concerned emails/forum posts continually rolling in can seem exhausting. Your work and dedication is greatly appreciated!
Fingers crossed that email backlog begins to decline and that we'll soon see another expansion of the CS team - you each deserve a medal. <3
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Hey Customer Service team, these days, since COVID, I don't reply with a thank you when you help me with an inquiry. Not because I don't appreciate your help, but I don't want to add to your email queue during these difficult times.
So instead, for all the help you have given me, let me just shout this out in your direction...
"THANK YOU CUSTOMER SERVICE TEAM!"
Yeah - it feels bad not thanking them, but like you, when I do it feels like I’m just making extra work for them.
Well said Steve. Well said.
Wait a minute, we're only supposed to thank them ONCE a year!
Curse my over ambitiousness!!
Wait a minute, we're only supposed to thank them ONCE a year!
Curse my over ambitiousness!!
I think they deserve an extra thanks around Convention time. Especially this year.
Let me add my thanks as well to the CS team!
I think they deserve an extra thanks around Convention time. Especially this year.Wait a minute, we're only supposed to thank them ONCE a year!
Curse my over ambitiousness!!
Oh I know I was just joking because I try to thank them around holidays or busy months or even when I have an obnoxiously large order.
CUSTOMER SERVICE TEAM FOREVERRRRRRRRR