My Sidecart didn't get added to my order

[shepsquared]

On the 13th of May I added the Pathfinder 2e Bestiary, the Age os Ashes Pawn Collection, the Bestiary Pawn Box and the Gamemastery Guide NPC Pawn collection to my sidecart.
On the 15th of May (I am in Australia, the email may have been sent on Thursday the 14th in America) I received the confirmation email for my order of the Pathfinder Bestiary 2 from my rulebook subscription (Order 23118848). When I looked at the order status today I saw that my order was shipped on the 14th and my sidecart hasn't been shipped with it.

Is there something wrong with my sidecart?

A seperate issue is that I can't remove an adventure path subscription from my shopping cart.

[Joana]

I am not Customer Service, but for sidecarted items to ship with your subscriptions automatically, they need to be sidecarted before the authorization process (when you get your "subs will ship in the next 2 weeks" email), which was May 7th this month. If you add items after you get that email, they'll wait for the next order creation.

Usually, you can sidecart items after order spawning and contact Customer Service to have the sidecart added to the active order manually before it ships, but I'm not sure that would have worked anyway this month, as far behind as they are due to the pandemic.

[shepsquared]

That clarifies things, thanks.

[Sara Marie]

Looks like the items have shipped and I do not see the AP subscription on your account. Please let us know if either of these isssues is still unresolved.

~sara marie