Order 11250403

Customer Service

It seems an order I made, for a Christmas gift, never got shipped. Took a while to find out about this, but I'm concerned it slipped through the cracks at this point.

Paizo Employee Customer Service Representative

Hi Ghoul88,

I'm so sorry about the long delay! It looks like the Hobgoblin Cleric is out of stock. Our system does not communicate that an item has gone out of stock if you had it in your cart when the last one was purchased and I apologize for the confusion here! I can cancel that and ship out the rest of your order with complimentary shipping if you'd still like me to send those your way. Let me know!

That'll be fine, as long as the rest of the stuff can be sent. It took some time to find out that the person hadn't gotten it, as it was a gift and I only just found out.

Thank you.

EDIT: And sorry that this has, ironically, taken so long for me to reply to. My work week has been hectic. Thank you again.

Paizo Employee Customer Service Representative

Hello Ghoul88,

I have made this change to your order so it can be shipped out as soon as our warehouse team is available. I have waived the shipping as promised for the wait you experienced and you should soon receive a new confirmation email with these changes. If you have any questions or concerns, please let us know. Thank you!

Community / Forums / Paizo / Customer Service / Order 11250403 All Messageboards

Want to post a reply? Sign in.
Recent threads in Customer Service