|
In July I requested cancellation of all subscription materials moving forward. This was implemented at that time and I have not received any Paizo material since that date.
Yesterday I received notice that my new subscriptions would be shipping soon and when I went into my account it appears that I have multiple subscriptions active again. Since I don't seem to have the capability of removing payment options to ensure that shipment does not occur, this is a notice to Paizo that I will put credit card disputes on these payments should shipment be made. I would advice Paizo to again cancel all my subscriptions and ensure that they do not re-enable in the future.
|
|
Thank you for processing the cancellation.
Since this was an issue on the Paizo end which triggered reissuing cancelled subscriptions, and was about to charge me for products not ordered, I would like to know more about what happened.
How did two cancelled subscriptions reissue?
What preventative actions are being performed by Paizo to ensure this does not happen again?
Will Paizo ever give us the ability to add/remove payment options?
Will Paizo ever give us the ability to manage our subscriptions directly?
Hi MisterSlanky,
Absolutely understandable! This is not something we have seen with any other accounts and we currently have no other reports of this occurring. I've asked our tech team to investigate but for now this appears to be an isolated incident related to an old order you had pending on the cusp of the transition to 2e.
Giving customers the ability to manage payment and subscription options is something we would love to provide but we currently have no announced plans to work this into the tech team's extremely packed workflow. If this changes, we'll be sure to announce that in our forums and on our blog!
Thanks for your patience!